Digital Transformation: Moving Beyond Enterprise Content Management to Content Services
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Recent technology acquisitions, enhanced user needs, new security risks, and varying governance requirements all contribute to the changing landscape of the enterprise content management (ECM) industry and the move toward complete content solutions. Most major corporations recognize that ECM tools can bring about substantial improvements in process efficiency, error reduction, and cost savings, but can be difficult to achieve with legacy systems and outdated methods. As the complexity of content continues to grow, you need a modern content solution that can respond quickly. However, in this rapidly changing space, it can be hard to understand the available solutions and what to consider in the buying process. Join Zia Consulting, Ephesoft, and ASG Technologies for a discussion on transforming how your organization interacts with your information assets, covering topics such as: Building business processes that work Automating information governance Integrating your content management system with other tools How to drive actionable data intelligence Cloud-first/hybrid approach During this presentation, you will learn how our customers have made significant technology changes and advancements to revolutionize how they do business and manage information. You’ll also hear how we have built solutions that meet the needs of their business faster than ever before.
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Digital Transformation: Moving Beyond Enterprise Content Management to Content Services
- 1. Digital Transformation: Moving Beyond Enterprise Content Management to Content Services Brought to you by Zia Consulting, ASG Technologies, and Ephesoft September 12, 2018 | New York City
- 2. ©2018 Zia Consulting, Inc. All Rights Reserved. Today’s Agenda 1 2 3 4 State of the Content Industry ASG’s Approach to Digital Transformation Building Business Processes That Work Automating Information Management 5 How to drive Actionable Data Intelligence 6 Cloud First / Hybrid Approach
- 3. ©2018 Zia Consulting, Inc. All Rights Reserved. Today’s Speakers Mark Plunkett Enterprise Sales Director Zia Consulting Joyce Karpel Strategic Specialist, Content Services Solution team ASG Technologies William Martin Northeast Channel Sales Manager Ephesoft, Inc.
- 4. ©2018 Zia Consulting, Inc. All Rights Reserved. State of the Content Industry Macro Trends ECM is dead… The Rise of Information Management Interoperability & flexibility is the future! Merging of Structured Data & Unstructured Content Content’s New Dividing Lines Content Services versus Collaboration Services Human and Machine- Generated Content With the need for a single view into both…
- 5. ©2018 Zia Consulting, Inc. All Rights Reserved. State of the Content Industry Market Drivers Content in the Cloud Well-published & open API’s Modern & Mobile Users Unstructured Data’s Untapped Potential Regulatory Compliance Pressures
- 6. ©2018 Zia Consulting, Inc. All Rights Reserved. ASG’s Approach to Digital Transformation Content Solution Streamline End-User Access & Processes Rationalization / Federation Cloud-First / Hybrid Cloud Audit & Analytics Governance
- 7. ©2018 Zia Consulting, Inc. All Rights Reserved. Zia Accounts Payable Solution
- 8. ©2018 Zia Consulting, Inc. All Rights Reserved. Solutions for Enterprise Integration ERP and Accounting Systems Business Intelligence CRM WEM / WCM and Portal
- 9. ©2018 Zia Consulting, Inc. All Rights Reserved. Content Solutions Unmatched Performance Absolutely Any Content Type Lowest Administrative Overhead Fast Time to Joy Security, compliance, and auditing Why you should choose ASG:
- 10. ©2018 Zia Consulting, Inc. All Rights Reserved. Analyze Sources Find Data Understand & Trust Share, Wrangle & Report Quickly Find, Understand and Trust Deeper; Securely Share your Data, Across Your Total Data Estate Drive actionable Data Intelligence
- 11. ©2018 Zia Consulting, Inc. All Rights Reserved. Drive actionable Data Intelligence 220+ DATA PROVIDERS FOR DATA LINEAGE • Discover, curate, organize and represent key data facts to deliver business insight. • Enterprise Metadata Management • Data Governance and Stewardship • Reference Data Management • Change Analysis • Big Data / Self Service Data Analytics • Application Discovery / Understanding • Regulatory Compliance
- 12. ©2018 Zia Consulting, Inc. All Rights Reserved. Who is ASG Technologies? 70% of Fortune 500 run ASG software solutions. Founded in 1981 in Naples, Florida Our mission is to provide Information Management that unifies your enterprise’s diverse needs & topology. Dependable, high- performance and flexible solutions to meet today’s modern challenges.
- 13. ©2018 Zia Consulting, Inc. All Rights Reserved. What We Do ASG Technologies Content Services Unified management and access to content regardless of type, size or platform Data Intelligence Gain insights into critical business data and applications Systems Maximize service availability and streamline IT operations - performance monitoring, capacity planning & workload automation Workspaces Digital workplace with applications, data and content – device to device – secure and policy-based
- 14. ©2018 Zia Consulting, Inc. All Rights Reserved. Who is Zia Consulting? 95% retention rate with our proven track record of delivering solutions on time and within budget Founded in 2003 in Boulder, Colorado Our mission is to provide ECM planning, design, implementation, and support services Award-winning, platinum system integrator of multiple technologies
- 15. ©2018 Zia Consulting, Inc. All Rights Reserved. Problems We Solve Zia Consulting Legacy Systems Undergo a digital transformation by migrating to a modern ECM platform Content Chaos Create an ECM strategy, consolidate silos, and simplify access to content Non-compliance Minimize risk by implementing automated governance and control Failed Projects Rescue an in-house project or poorly implemented solution
- 16. ©2018 Zia Consulting, Inc. All Rights Reserved. What We Do Zia Consulting Strategy We are committed to providing measurable business results on time and within budget Integration Seamlessly integrate with existing line of business applications Customization We build content solutions to meet each customer's unique needs Migration Effectively migrate business-critical documents to a modern ECM platform without interrupting daily functions
- 17. ©2018 Zia Consulting, Inc. All Rights Reserved. EPHESOFT’S MISSION: We are focused on Customer Success, Innovation and Cloud Technology Make meaning out of unstructured data for decision-makers worldwide.
- 18. ©2018 Zia Consulting, Inc. All Rights Reserved. EMAILS ELECTRONIC FILES FAXES PDFs PAPER DOCUMENTS ATTACHMENTS ? HUNDREDS OF FIELDS AND THOUSANDS OF POINTS OF META DATA PER DOCUMENT WHAT INFORMATION… … DO WE HAVE? … IS RELEVANT? … IS IRRELEVANT? Unstructured Data Unanswered Questions
- 19. ©2018 Zia Consulting, Inc. All Rights Reserved. SS# Documents SS# Repositories SS# Address Address Images Address Attachments Unstructured Data ACCOUNTING DEPARTMENT RECORDS MANAGMENT DEPARTMENT IDENTIFIES RELEVANT CONTENT ACROSS DOCUMENTS AND REPOSITORIES UNDERSTANDS RELATIONSHIPS ISOLATES PATTERNS AND ANOMALIES LINKS DOCUMENTS BASED ON SHARED DATA Next Generation Content Capture
- 20. ©2018 Zia Consulting, Inc. All Rights Reserved. Organizations Relying on Ephesoft 21
- 21. ©2018 Zia Consulting, Inc. All Rights Reserved. Why Ephesoft? • Unique approach reduces cost • Transforms unstructured data into actionable information • Flexible architecture: on-premises or cloud • Compatibility of input and output sources • Web Services APIs • We believe in customer success
- 22. Thank You!
Notes de l'éditeur
- Michael Woodbridge – Gartner ECM is dead – one size fits all for all of your content needs no goal / no reality Never a reality – imaging, workflow, web content mgmt, 3 – 7 content repositories – IM – Regulations around Right to be Forgotten and Europe’s GDPR –
- Analyst notes – on some of these items API’s – plays into Content Services – flexibility, Modern/Mobile users – expectations – The consumerization of IT has set high expectations among the increasingly mobile workforce. Users now expect immediate access to information, applications and the processes that drive the business regardless of where they are working or what device they are using. IT organizations are looking to work effectively with the business users to seamlessly and securely deliver Mowbly - an innovative business process mobility platform company. Organizations can visually model and construct workflows and processes which can then be consumed in applications mobile application builder. Mowbly enables businesses to assemble applications and visually model, execute and monitor business processes from the perspective of low‐code agile platform for rapidly building workflows, processes, etc. a mobile‐first approach - process engagement that extends to the edge of the network and touching mobile devices as PCs and Tablets Unstructured Data that can be mined – emails, reports, documents, logs – etc, - not audio, video and images the vast universe of unstructured and “dark” data with the goal of unearthing the kind of highly nuanced business, customer, and operational insights that structured data assets currently in their possession may not reveal. percentage of the data in existence today is unstructured? The generally accepted figure has long been 80 percent think emails, report data, notes, messages, documents, logs, and notifications health care – patient records, recorded conversations, prescribed care, patterns with other patients customer - Compliance guard SEC, HIPPA, PII, PCI, FINRA,
- Wraps content in policy from the moment of ingestion or indexing Enables content to flow smoothly through every business process Delivers automation capabilities for regulatory compliance Enables solution deployment in any environment: on-premises, public and private cloud, and hybrid. Ensures sharing and viewing policies happen automatically
- What improvements were gained through the ECM solution? Centralized invoice processing Monitoringo Workflow status and alertingo All workflow actions are recorded with a timestamp and user Reportingo Report to identify document not associated with a workflow for over 30 dayso Report to show any invoice workflows that have not Documents are organized via hierarchy and metadatao Standardized metadata on all documentso Documents are easier to find via search interfaceo Documents can be secured at multiple levels Digitization of historical documents Integration with Payment system (standardization of metadata)
- event-based retention applying holds via Federation crawling shared drives, Box and SharePoint to identify and address PII/PCI information & SEC17-A Easy admin of full lifecycle – multi-tiered storage built into product RM built in-house specifically for our architecture , maintain audit logs, event-based retention, Redaction – Fully integrated with biz processes SharePoint, Alfresco, Box, etc. Liberty Mutual – Content Mgr, OnDemand, Alfresco, etc. Security, Compliance, Auditing integrate within your existing security – LDAP, Active Directory, etc Compliance – encryption at rest,
- event-based retention applying holds via Federation crawling shared drives, Box and SharePoint to identify and address PII/PCI information & SEC17-A Easy admin of full lifecycle – multi-tiered storage built into product RM built in-house specifically for our architecture , maintain audit logs, event-based retention, Redaction – Fully integrated with biz processes SharePoint, Alfresco, Box, etc. Liberty Mutual – Content Mgr, OnDemand, Alfresco, etc. Security, Compliance, Auditing integrate within your existing security – LDAP, Active Directory, etc Compliance – encryption at rest,
- Metadata mgmt – taking data and make into information – Data governance – workflows and our glossary Reference data mgmt – where we look at data vs metadata – problem – multiple versions that don’t match we offer verified and approved reference data mgmt Use cases on what we can do –
- ASG is a global provider of technology solutions supporting thousands of enterprise customers around the world. With an annual revenue of 200 + million, we are privately held with principal investors GSO and KKR and Evergreen Coast Capital. KKR, Blackstone & Evergreen Coast Capital – $240m in annual revenue Customers in 60 countries Customers – all
- This is our mission and what makes us get out of bed every morning. We know that organizations around the world face multiple challenges with their hidden data and documents that can’t be accessed. If you can’t easily find the information you need, or perhaps you don’t even know what information you already have, there is not an easy way to make data-driven decisions that are insightful and accurate. Best guesses don’t move you in front of the competition and can cost you dearly. Ephesoft aims to change this. We bring our company values, our vision of innovation, customer success and cloud technology and our promise to support smart decision with smart data.
- The amount of data is a overwhelming and it comes in many forms. Example-- hospital form. Companies have no insight into what information they have, and which information is relevant or irrelevant. Unstructured data is a major blind spot; an unknown. We solve unstructured data challenges.
- Whatever type platform you decide on, Ephesoft offers the next generation of content capture using patented supervised machine learning algorithms, which add value to your document, data and content processing.
- Here’s just a handful of customer names you might recognize.
- Ephesoft uses its innovative, patented technology to out-rival other smart document capture systems. We have a unique approach that reduces cost, improves accuracy and provides access to trapped information in a way not possible before We focus not only in your industry, but we also have a depth of experience in other verticals and horizontal departments: Finance, Insurance, Health records, Government, AP/invoicing, Mailrooms, Manufacturing, Logistics…you name it! Most of all, and the point I’d like to leave you with is….our guiding principle is that as an entire organization, we believe in customer success. Helping to solve your document and data business challenges is what we do, and why we exist. Thank you for your time today.