Mikael Morillon
10
Abonné
Personal Information
Entreprise/Lieu de travail
Paris France
Profession
Principal Business Consultant
Secteur d’activité
Technology / Software / Internet
Site Web
allaboutcem.blogspot.com/
À propos
With an extensive customer-care background in the fast-paced, demanding setting of a 24/7 environment – servicing customer of EMEA’s premier companies – my qualifications offer you the reality of a seamless transition into the world of a results-oriented, quality-focused operation.
My professional experience, spanning 12 years of multilevel responsibility, has been dominated by repeated successes in
• Enhancing client satisfaction and relations
• Enhacing Customer Experience
• Increasing profits
• Exceeding client quality expectations
• Managing projects within budget, timing and planning
• Implementing process development strategies
Consultant in a wide vari
Mots-clés
genesys
sip
contact center
ip
centre de contact
flash
uc
transformation
ceo
customer experience
cross channel
customer service
productivity
back office optimization
efficiency
Tout plus