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e-Governance in India: Focus on Education Sector Emerging issues, challenges and opportunities
What is e-governance? ,[object Object]
So what’s new? ,[object Object]
Goals of e-governance ,[object Object],[object Object],[object Object],[object Object],[object Object]
Fields of e-governance ,[object Object]
Fields of e-governance ,[object Object]
Fields of e-governance ,[object Object]
Why introduce e-governance? ,[object Object],[object Object],[object Object]
ICT and e-governance? ,[object Object],[object Object],[object Object]
Application areas ,[object Object],[object Object]
Stages of e-Government ,[object Object],[object Object],[object Object],[object Object]
E-government Maturity Model ,[object Object],[object Object],[object Object],[object Object]
The Objective of e-Governance in education ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Accessibility  ,[object Object],[object Object],[object Object],[object Object]
Scalability  ,[object Object],[object Object],[object Object]
Moving from a mere lecture to the creation of a learning event ,[object Object],[object Object],[object Object],[object Object],[object Object]
Re-structuring and transforming educational processes ,[object Object],[object Object],[object Object],[object Object],[object Object]
Restructuring education for national delivery ,[object Object],[object Object],[object Object],[object Object]
Factors influencing the future learning environments ,[object Object],[object Object],[object Object]
The Frog Story ,[object Object],[object Object],[object Object]
The Frog Story ,[object Object],[object Object],[object Object],[object Object],[object Object]
Predecessors of the Knowledge Economy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A snap-shot of the above process  ,[object Object],[object Object],[object Object],[object Object]
Characteristics of a Knowledge Economy ,[object Object],[object Object],[object Object],[object Object]
Aids and Tools in the Knowledge Economy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Education as key to creating Intellectual capital ,[object Object],[object Object],[object Object],[object Object]
What time frame ? ,[object Object],[object Object],[object Object],[object Object]
Our object is to create winners ,[object Object],[object Object],[object Object]
To be leaders in the knowledge economy… ,[object Object],[object Object],[object Object]
Who flourishes and thrives..? ,[object Object],[object Object]
From one-time learning to perpetual learning ,[object Object],[object Object],[object Object],[object Object]
Responding to the emergence of the Knowledge Economy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How the dimensions of learning interact Using Knowledge  Meaningfully Extending &  Refining Knowledge Acquiring & integrating  knowledge Habits of Mind Attitude & Perception
The Dark sides of various economies ,[object Object],[object Object],[object Object],[object Object]
Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
  Emerging Learning Models ,[object Object],[object Object],[object Object],[object Object],[object Object]
Affordability  ,[object Object],[object Object],[object Object]
Can we apply learning from elsewhere to education models ,[object Object],[object Object],[object Object],[object Object]
Good governance in corporates ,[object Object],[object Object],[object Object],[object Object],[object Object]
Emergence of the Independent Educator ,[object Object],[object Object]
How to become a Virtual Teacher ,[object Object],[object Object]
The STUDYIO ,[object Object],[object Object],[object Object],[object Object]
How can wireless Technologies be used in Education? ,[object Object],[object Object],[object Object]
Possible Technologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Educational Applications ,[object Object],[object Object],[object Object],[object Object]
Some more educational applications ,[object Object],[object Object],[object Object],[object Object]
What is MMS? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wireless Technologies: Expanding the Range of Options ,[object Object]
Implementation Alternatives ,[object Object],[object Object],[object Object]
E-Contact Framework ,[object Object]
However, in the world of today, where support has become important, the objective is not only to deliver  the courses and offer degrees… BUT…
….deliver the courses backed with value added & customised 24/7 Information, Facilitation & Support, thus providing a truly international experience to the students … be able to;
… The Solution L earner’s  F acilitation  S ervice (LFS) Presented by; Prof. M M Pant
What is LFS ? A Single Window, Facilitation Services for Learners / Students, that …. Presented by; Prof. M M Pant
… Converges all facilitation media  into one single window,  thus presenting  One Point of Contact for the Learner / Student … Presented by; Prof. M M Pant
… Relates to the  objective  of the Learner / Student … And… Presented by; Prof. M M Pant
… Manages the Learner / Student with an e Presented by; Prof. M M Pant
A  breakthrough   in the field of Education … In summary, LFS is; Presented by; Prof. M M Pant
…  with unique combination of  Technology   with Education & Service Presented by; Prof. M M Pant
How will this happen ? The objectives can be fulfilled  by using state-of-the-art  e CRM  &  Call Centre backed services, along with a  back-end secretarial support. Presented by; Prof. M M Pant
Who will benefit ? ,[object Object],[object Object],[object Object],[object Object],Presented by; Prof. M M Pant
Key Features of LFS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Presented by; Prof. M M Pant
Highlights….   contd ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Presented by; Prof. M M Pant
Services Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],Presented by; Prof. M M Pant
Services Overview ,[object Object],[object Object],[object Object],[object Object],Presented by; Prof. M M Pant
Delivery Methods ,[object Object],[object Object],[object Object],[object Object],Presented by; Prof. M M Pant
Delivery Mode…contd ,[object Object],[object Object],[object Object],Presented by; Prof. M M Pant
Diagrammatic Representation Call / eCRM Centre Voice Call Mail Fax Voice Agent Chat Agent Mail Agent eMail Web Chat Web query Presented by; Prof. M M Pant Back-office
Call Centre – team layout Relationship Director Facilities Manager Centre  Supervisor Back-office  Supervisor Voice Agents Web  Agents Operations  Agents Secretariat Agents Presented by; Prof. M M Pant
…  So, what do we achieve ? … Presented by; Prof. M M Pant
…  A Learner, with a  WOW !  Experience Presented by; Prof. M M Pant
Conclusion: A picture 10 years hence ,[object Object],[object Object],[object Object]
The biggest brand …. ever ,[object Object],[object Object],[object Object],[object Object],[object Object]
[email_address]

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e-governance in context of education

  • 1. e-Governance in India: Focus on Education Sector Emerging issues, challenges and opportunities
  • 2.
  • 3.
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  • 33. How the dimensions of learning interact Using Knowledge Meaningfully Extending & Refining Knowledge Acquiring & integrating knowledge Habits of Mind Attitude & Perception
  • 34.
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  • 47.
  • 48.
  • 49.
  • 50.
  • 51. However, in the world of today, where support has become important, the objective is not only to deliver the courses and offer degrees… BUT…
  • 52. ….deliver the courses backed with value added & customised 24/7 Information, Facilitation & Support, thus providing a truly international experience to the students … be able to;
  • 53. … The Solution L earner’s F acilitation S ervice (LFS) Presented by; Prof. M M Pant
  • 54. What is LFS ? A Single Window, Facilitation Services for Learners / Students, that …. Presented by; Prof. M M Pant
  • 55. … Converges all facilitation media into one single window, thus presenting One Point of Contact for the Learner / Student … Presented by; Prof. M M Pant
  • 56. … Relates to the objective of the Learner / Student … And… Presented by; Prof. M M Pant
  • 57. … Manages the Learner / Student with an e Presented by; Prof. M M Pant
  • 58. A breakthrough in the field of Education … In summary, LFS is; Presented by; Prof. M M Pant
  • 59. … with unique combination of Technology with Education & Service Presented by; Prof. M M Pant
  • 60. How will this happen ? The objectives can be fulfilled by using state-of-the-art e CRM & Call Centre backed services, along with a back-end secretarial support. Presented by; Prof. M M Pant
  • 61.
  • 62.
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68. Diagrammatic Representation Call / eCRM Centre Voice Call Mail Fax Voice Agent Chat Agent Mail Agent eMail Web Chat Web query Presented by; Prof. M M Pant Back-office
  • 69. Call Centre – team layout Relationship Director Facilities Manager Centre Supervisor Back-office Supervisor Voice Agents Web Agents Operations Agents Secretariat Agents Presented by; Prof. M M Pant
  • 70. … So, what do we achieve ? … Presented by; Prof. M M Pant
  • 71. … A Learner, with a WOW ! Experience Presented by; Prof. M M Pant
  • 72.
  • 73.