Mobile March 2012

1. GET YOUR LIAISE ON

2. GET YOUR LIAISE ON
A look into the Engineering Liaison

3. THE PERSON

4. THE PERSON
I already told you: I deal with the god damn customers so the engineers don't have to. I have people skills; I am
good at dealing with people. Can't you understand that? What the hell is wrong with you people?

5. THE PERSON

6. THE PERSON
• Tech Savvy

7. THE PERSON
• Tech Savvy
• Install SDKs

8. THE PERSON
• Tech Savvy
• Install SDKs
• Source control

9. THE PERSON
• Tech Savvy
• Install SDKs
• Source control
• Familiar with simulators

10. THE PERSON
• Tech Savvy
• Install SDKs
• Source control
• Familiar with simulators
• NOT a Developer

11. THE PERSON
• Tech Savvy
• Install SDKs
• Source control
• Familiar with simulators
• NOT a Developer
• Not distracted with coding

12. THE PERSON
• Tech Savvy
• Install SDKs
• Source control
• Familiar with simulators
• NOT a Developer
• Not distracted with coding
• Marketing/brand/design experience

13. THE PERSON
• Tech Savvy
• Install SDKs
• Source control
• Familiar with simulators
• NOT a Developer
• Not distracted with coding
• Marketing/brand/design experience
• Engineers (generally) are not designers

14. THE PERSON
• Tech Savvy
• Install SDKs
• Source control
• Familiar with simulators
• NOT a Developer
• Not distracted with coding
• Marketing/brand/design experience
• Engineers (generally) are not designers
• NOT Project Manager

15. THE PERSON
• Tech Savvy
• Install SDKs
• Source control
• Familiar with simulators
• NOT a Developer
• Not distracted with coding
• Marketing/brand/design experience
• Engineers (generally) are not designers
• NOT Project Manager
• ...but could be

16. THE PERSON
• Tech Savvy
• Install SDKs
• Source control
• Familiar with simulators
• NOT a Developer
• Not distracted with coding
• Marketing/brand/design experience
• Engineers (generally) are not designers
• NOT Project Manager
• ...but could be
• Jack of all trades

17. THE PERSON
• Tech Savvy
• Install SDKs
• Source control
• Familiar with simulators
• NOT a Developer
• Not distracted with coding
• Marketing/brand/design experience
• Engineers (generally) are not designers
• NOT Project Manager
• ...but could be
• Jack of all trades
• Support Engineering

18. ENGINEERING

19. ENGINEERING
DO NOT feed the Engineers.

20. ENGINEERING
DO NOT feed the Engineers.
...unless it’s knowledge.

21. ENGINEERING

22. ENGINEERING
• Up to date on development best practices

23. ENGINEERING
• Up to date on development best practices
• More on that later

24. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services

25. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts

26. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts
• Store accounts

27. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts
• Store accounts
• Paid services

28. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts
• Store accounts
• Paid services
• Demo/dummy/test email accounts

29. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts
• Store accounts
• Paid services
• Demo/dummy/test email accounts
• App distribution

30. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts
• Store accounts
• Paid services
• Demo/dummy/test email accounts
• App distribution
• Releasing new apps

31. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts
• Store accounts
• Paid services
• Demo/dummy/test email accounts
• App distribution
• Releasing new apps
• Understand update process

32. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts
• Store accounts
• Paid services
• Demo/dummy/test email accounts
• App distribution
• Releasing new apps
• Understand update process
• Cross team communication

33. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts
• Store accounts
• Paid services
• Demo/dummy/test email accounts
• App distribution
• Releasing new apps
• Understand update process
• Cross team communication
• Document the process

34. ENGINEERING
• Up to date on development best practices
• More on that later
• New tools and services
• Setup developer accounts
• Store accounts
• Paid services
• Demo/dummy/test email accounts
• App distribution
• Releasing new apps
• Understand update process
• Cross team communication
• Document the process
• Teach the process ;)

35. INTERNAL TEAMS

36. INTERNAL TEAMS
Building bridges; One piece at a time.

37. INTERNAL TEAMS
Building bridges; One piece at a time.
...or something like that.

38. INTERNAL TEAMS

39. INTERNAL TEAMS
• Marketing

40. INTERNAL TEAMS
• Marketing
• Design review

41. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets

42. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance

43. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance
• Sales

44. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance
• Sales
• App demos

45. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance
• Sales
• App demos
• Feature requests

46. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance
• Sales
• App demos
• Feature requests
• Support

47. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance
• Sales
• App demos
• Feature requests
• Support
• Ticket filter

48. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance
• Sales
• App demos
• Feature requests
• Support
• Ticket filter
• Upcoming releases

49. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance
• Sales
• App demos
• Feature requests
• Support
• Ticket filter
• Upcoming releases
• QA

50. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance
• Sales
• App demos
• Feature requests
• Support
• Ticket filter
• Upcoming releases
• QA
• Manage test plans

51. INTERNAL TEAMS
• Marketing
• Design review
• Store copy / assets
• Documentation assistance
• Sales
• App demos
• Feature requests
• Support
• Ticket filter
• Upcoming releases
• QA
• Manage test plans
• Communication

52. EXTERNAL PARTNERS

53. EXTERNAL PARTNERS
Your new BFF.

54. EXTERNAL PARTNERS

55. EXTERNAL PARTNERS
• Developer sites

56. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc

57. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates

58. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one

59. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one
• ...and bug the hell out of them

60. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one
• ...and bug the hell out of them
• Developer events

61. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one
• ...and bug the hell out of them
• Developer events
• Conferences

62. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one
• ...and bug the hell out of them
• Developer events
• Conferences
• Google I/O, WWDC, etc

63. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one
• ...and bug the hell out of them
• Developer events
• Conferences
• Google I/O, WWDC, etc
• Webcasts

64. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one
• ...and bug the hell out of them
• Developer events
• Conferences
• Google I/O, WWDC, etc
• Webcasts
• Android Developers Office Hours

65. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one
• ...and bug the hell out of them
• Developer events
• Conferences
• Google I/O, WWDC, etc
• Webcasts
• Android Developers Office Hours
• Development Blogs / Social

66. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one
• ...and bug the hell out of them
• Developer events
• Conferences
• Google I/O, WWDC, etc
• Webcasts
• Android Developers Office Hours
• Development Blogs / Social
• Follow development blogs

67. EXTERNAL PARTNERS
• Developer sites
• developer.android.com, developer.apple.com, etc
• Developer advocates
• Find one
• ...and bug the hell out of them
• Developer events
• Conferences
• Google I/O, WWDC, etc
• Webcasts
• Android Developers Office Hours
• Development Blogs / Social
• Follow development blogs
• Social channels have more conversations

68. BREON NAGY
@breon // breon@code42.com