1. Mohamed Nabil MohamedWassef
Personal Information
Name:MohamedNabil MohamedWassef
NationalityEgyptian:
of June,1987th
5Date of birth
MilitaryStatus:Exempted
Marital Status: Single
Telephones:01094810061
E-Mail : mohamednabil720@gmail.com
Education
prep.grade)rd
(Till 3College SaintMarc
MohamedKorayem School- Somouha (2003-2006)
High Institute of Tourism (EIGOTH)Bachelorsof tourismguidance (2009- Graduatedin 2012)
Certificates
●AMADEUS TicketingCourse Certificate fromAAST
●Ticketing&SoftSkills(customerservice) certificate fromAAST
●SoftSkillspackage course certificate fromNew Horizons
●DELF Certificate
Languages
Arabic : Mothertongue
French: Goodcommand inWriting,Speaking&Understanding
English:Good CommandinWriting,Speaking&Understanding.
German:Fair

2. Professional Experience
●Al-MajazPremierHotel Apartments
Receptionist- From APRIL 2016 till 25 December2016
and Responsibilities:Main Duties
Dealingwithbookingsbyphone,e-mail,letter,fax orwalk-ins
Completingprocedureswhenguestsarrive andleave
Assigningroomsandhandingoutkeys
Preparingbillsandtakingpayments
Takingand passingonmessagestoguests
Dealingwithspecial requestsfromguests(likebookingtheatre ticketsorstoringvaluable items)
Answeringquestionsaboutwhatthe hotel offersandthe surroundingarea
Dealingwithcomplaintsorproblems
Representsthe hotel tothe guestthroughoutall stagesof the guest'sstay.
Determinatesaguest'sreservationstatusandidentifieshow longthe guestwillstay.
Accommodatingspecial requestswheneverpossible.
Verifiesthe guest'smethodof paymentandfollowsestablishedcredit-checkingprocedures.
Placesguestandroom informationinthe appropriate frontdeskracksandcommunicatesthisinformation
to the appropriate hotel personnel.
Presentsoptionsandalternativestoguestsandoffersassistance inmakingchoices.
Knowsthe locationandtypesof available roomsaswell asthe activitiesandservicesof the property.
Performscashieringtaskslikebill/invoice settlement,postingchargestothe guest,paidout’s,Foreign
currencyexchange etc.
●-http://www.orascomhd.com/elClubParadisio El Gouna (orascomgroupe)
gouna/-http://www.orascomhd.com/elgouna/
Receptionist- From January 2013 till March 2014
s:Main Dutiesand Responsibilitie
Welcomesvisitorsbygreetingthem, inpersonoronthe telephone;answeringorreferringinquiries.
Directsvisitorsbymaintainingemployeeanddepartmentdirectories;givinginstructions.
Maintainssecuritybyfollowingprocedures;monitoring logbook;issuingvisitorbadges.
Maintainstelecommunicationsystembyfollowingmanufacturer'sinstructionsforhouse phone and
console operation.
Maintainssafe andcleanreceptionareabycomplyingwithprocedures,rules,andregulations.
Maintainscontinuityamongworkteamsbydocumentingandcommunicatingactions,irregularities,and
continuingneeds.
Contributestoteameffortbyaccomplishingrelatedresultsasneeded.
●-http://www.orascomhd.com/elClubParadisio El Gouna (orascomgroupe)
gouna/-http://www.orascomhd.com/elgouna/
Assistant front office supervisor– From March 2015 till December2015
Main Dutiesand Responsibilities:
Handlingcashand foreignexchange dealingwithguests.
Handlingday –to –day operationof frontoffice.

3. Checkall cashiercityledgerbillsatthe endof the shifttoensure thatthe billingandattachmentsare
rightlydone.
Alwaysmonitorhotlinelogbookandensure thatthe guestrequestsare followedupwithinspecifiedtime
as per ourstandard operatingprocedure.
Make sure check-insandcheck-outare processedthroughthe propertymanagementsystembyfront
office teammember.
Assistteammemberswiththeirwork toensure optimumservice toall guests.
Alwaysconductpre-shiftbriefingwithshiftteammembersandreview all informationpertinenttothe
day’sfrontoffice operation.
Takingcheck-ins,checkoutandalsomakingexpresscheck-insforVIPguests.
Lookingafterindividual andgroupreservationandalsomakinggroupInformationsheetincase of group
arrivals.
Takingall guestsrequestandmake sure theyare metwiththeirexpectation.Andalsoensure thatall the
requests,inquiriesandconcernsare addressedandcompletedintimelymanner
Skills
Telephone Skills,Verbal Communication,MicrosoftOffice Skills,Listening,Professionalism, Customer
Focus,Organization,InformingOthers,HandlesPressure,Phone Skills,SupplyManagement
OperatingSystems:
●7 & 8Micros Fidelio
●ReservationSystem(ORS)OPERA
●MS Office
Objective
Seekingachallengingjob opportunityintourism&hospitalityfieldwithinafriendlyenvironmentthrough
whichI couldgrowand gain more experience andenhance myskillstocontinue myprocessinbuildingmy
careerpath.
PersonalityKey Strength
✓Ambitious.
✓Active anddynamic.
✓Verystrongwill tolearnto gainnewworkexperience.
✓Abilitytoworkunderpressure.
✓Good teamworker.
References
All referenceswill be furnishedupon request.