7. Content, additives and treatments of food and medicines, sufficient to allow reasonably-informed consumers to make rational market decisions and to protect themselves and their families; and
8.
9. the purpose of purchase of goods should not be for resale or any commercial purpose (except self-employment).
10. the services availed does not include free service or services under a personal contract.Consumer Protection refers to the steps necessary to be taken or measures required to be accepted to protect consumers from business malpractices
11. Parties to Consumer Protection Consumers: should know their rights and exercise them Businessmen: producers, distributors, dealers, wholesalers as well as retailers should pay due attention to consumer rights in their own interest, by ensuring supply of quality goods and services at reasonable prices Government: the government should enforce various laws and amend existing laws to protect consumer interests
20. Consumer Duties and Responsibilities (Contd.) Be Well Informed Understand the Grievances Redressal process Avoid Impulsive Buying Buy Goods from Authorized Agents
21. How are Indian consumers exploited? Exorbitant Prices of Products and Services Deceptive Selling Practices False and Misleading Advertisements Defective Quality, Higher Prices Sale of Hazardous Products to Ignorant Consumers Suppression of Material Information
22. How are Indian consumers exploited? (Contd.) False Product Differentiation Producers’/Sellers’ Collusion Supply of Adulterated and Substandard Products Cheating Consumers by Giving Lesser Quantity for the Price Dishonoured Guarantees and Warranties Poor Redressal of Customers’ Genuine Grievances
23. How are Indian consumers exploited? (Contd.) Creating a Scare out of Scarcity Making Consumer buy Unwanted Goods Misleading Representation on Utility of Products Manipulating Conditions of Delivery Customers pay for Numerous Intermediaries Fall in Prices Never Passed to Consumers
24. How are Indian consumers exploited? (Contd.) Buying unaffordable goods Advertisement cost Counterfeits: These constitute a substantial quantity of goods on store shelves Hoarding and Blackmarketing Tie-in-Sales Gifts for products/services
25. Legal protection to consumers A number of laws have been passed by the Government of India over the years to protect the interest of consumers. Agricultural Products (Grading and Marketing) Act, 1937 Industries (Development and Regulation) Act, 1951 Prevention of Food Adulteration Act, 1954 Essential Commodities Act, 1955
26. Legal protection to consumers (Contd.) The Standards of Weights and Measures Act, 1956 Monopolies and Restrictive Trade Practices Act, 1969 Prevention of Black-marketing and Maintenance of Essential Supplies Act, 1980 Bureau of Indian Standards Act, 1986 Consumer Protection Act, 1986
27. CONSUMER PROTECTION ACT 1986 The Consumer Protection Act (COPRA), 1986, conferred a legal right to the individual consumer to seek legal redress or recover costs and damages for injury or loans suffered by him/her as a result of faulty, defective goods and services, bought or secured for valuable consideration.
28. Rights of consumers under COPRA The SIX RIGHTS of the consumer as enunciated under Section 6 of the COPRA are: The Right to Safety The Right to be Informed The Right to Choose The Right to be Heard The Right to Seek Redressal The Right to Consumer Education
29.
30. A Consumer Disputes Redressal Commission known as the State Commission has been established in each state by the State Government by notification.
31.
32. For the State Commission the limit is Rs. 10 million
33. For the National Commission, the limit is more than Rs. 10 million.
34.
35. In absence of the incumbent president of the District Forum, State Commission or National Commission, the senior member to act as president of the respective bodies.
36.
37. Exclusion of services used for commercial purposes from the purview of consumer courts
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