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The Ethics of Consumer Protection,[object Object]
Customer’s information needs,[object Object],The information needs of customers are:,[object Object],[object Object],[object Object]
Noise, odour and other nuisances/problems associated          with use of the product/service;
Design for recycling;
Biodegradability of products and packaging;
Unusual life cycle costs;,[object Object]
Content, additives and treatments of food and medicines, sufficient to allow reasonably-informed consumers to make rational market decisions and to protect themselves and their families; and
Hidden characteristics,[object Object]
the purpose of purchase of goods should not be for resale or    any commercial purpose (except self-employment).
the services availed does not include free service or services under a personal contract.Consumer Protection refers to the steps necessary to be taken or measures required to be accepted to protect consumers from business malpractices,[object Object]
Parties to Consumer Protection,[object Object],Consumers: should know their rights and exercise them ,[object Object],Businessmen: producers, distributors, dealers, wholesalers as well as retailers should pay due attention to consumer rights in their own interest, by ensuring supply of quality goods and services at reasonable prices,[object Object],Government: the government should enforce various laws and amend existing laws to protect consumer interests ,[object Object]
History and growth of consumer protection,[object Object],[object Object]
1930's: growth of consumer cooperatives, the first federal consumer agency, Food and Drug Administration, demands for labelling of products and the introduction of USDA stamps.,[object Object]
1950's: The American Council of Consumer Interests was established by 750 members from universities, schools and consumer research organizations. ,[object Object]
He called for the accountability of carmakers
He worked towards improved environment, healthcare, insurance, pension and disability rights.
He is the founder of numerous non-profit organizations ,[object Object]
He started the U.S. Public Interest Group (PIRG)
He founded the Center for Study of Responsive Law, Center for Auto Safety, the Disability Rights Center, the Pension Rights Center, the Project for Corporate Responsibility, and the Clean Water Action Project.,[object Object]
Consumer Duties and Responsibilities (Contd.),[object Object],Be Well Informed ,[object Object],Understand the Grievances Redressal process ,[object Object],Avoid Impulsive Buying ,[object Object],Buy Goods from Authorized Agents ,[object Object]
How are Indian consumers exploited?,[object Object],Exorbitant Prices of Products and Services ,[object Object],Deceptive Selling Practices ,[object Object],False and Misleading Advertisements ,[object Object],Defective Quality, Higher Prices ,[object Object],Sale of Hazardous Products to Ignorant Consumers ,[object Object],Suppression of Material Information ,[object Object]
How are Indian consumers exploited? (Contd.),[object Object],False Product Differentiation ,[object Object],Producers’/Sellers’ Collusion ,[object Object],Supply of Adulterated and Substandard Products ,[object Object],Cheating Consumers by Giving Lesser Quantity for the Price ,[object Object],Dishonoured Guarantees and Warranties,[object Object],Poor Redressal of Customers’ Genuine Grievances ,[object Object]
How are Indian consumers exploited? (Contd.),[object Object],Creating a Scare out of Scarcity ,[object Object],Making Consumer buy Unwanted Goods ,[object Object],Misleading Representation on Utility of Products ,[object Object],Manipulating Conditions of Delivery ,[object Object],Customers pay for Numerous Intermediaries ,[object Object],Fall in Prices Never Passed to Consumers ,[object Object]
How are Indian consumers exploited? (Contd.),[object Object],Buying unaffordable goods ,[object Object],Advertisement cost ,[object Object],Counterfeits: These constitute a substantial quantity of goods on store shelves ,[object Object],Hoarding and Blackmarketing,[object Object],Tie-in-Sales ,[object Object],Gifts for products/services ,[object Object]
Legal protection to consumers,[object Object],A number of laws have been passed by the Government of India over the years to protect the interest of consumers. ,[object Object],Agricultural Products (Grading and Marketing) Act, 1937 ,[object Object],Industries (Development and Regulation) Act, 1951 ,[object Object],Prevention of Food Adulteration Act, 1954 ,[object Object],Essential Commodities Act, 1955 ,[object Object]
Legal protection to consumers (Contd.),[object Object],The Standards of Weights and Measures Act, 1956 ,[object Object],Monopolies and Restrictive Trade Practices Act, 1969 ,[object Object],Prevention of Black-marketing and Maintenance of Essential Supplies Act, 1980 ,[object Object],Bureau of Indian Standards Act, 1986 ,[object Object],Consumer Protection Act, 1986 ,[object Object]
CONSUMER PROTECTION ACT 1986,[object Object],The Consumer Protection Act  (COPRA), 1986, conferred a legal right to the individual consumer to seek legal redress or recover costs and damages for injury or loans suffered by him/her as a result of faulty, defective goods and services, bought or secured for valuable consideration. ,[object Object]

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Becg 3 6

  • 1.
  • 2.
  • 3. Noise, odour and other nuisances/problems associated with use of the product/service;
  • 6.
  • 7. Content, additives and treatments of food and medicines, sufficient to allow reasonably-informed consumers to make rational market decisions and to protect themselves and their families; and
  • 8.
  • 9. the purpose of purchase of goods should not be for resale or any commercial purpose (except self-employment).
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. He called for the accountability of carmakers
  • 16. He worked towards improved environment, healthcare, insurance, pension and disability rights.
  • 17.
  • 18. He started the U.S. Public Interest Group (PIRG)
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30. A Consumer Disputes Redressal Commission known as the State Commission has been established in each state by the State Government by notification.
  • 31.
  • 32. For the State Commission the limit is Rs. 10 million
  • 33. For the National Commission, the limit is more than Rs. 10 million.
  • 34.
  • 35. In absence of the incumbent president of the District Forum, State Commission or National Commission, the senior member to act as president of the respective bodies.
  • 36.
  • 37. Exclusion of services used for commercial purposes from the purview of consumer courts
  • 38. The court can award punitive damages.
  • 39. Any affected party to deposit 50 percent of the amount awarded to the consumer if appealed against the order of the Forum
  • 40.
  • 41. State Consumer Dispute Redressal Commission
  • 42.
  • 43.