SlideShare une entreprise Scribd logo
1  sur  145
EMAIL MARKETING, MESSENGER, ONLINEADS, YELP
& YOUR WEBSITE
Taught By Molly O’Kane
bloggerithm.com/blog
This workshop will be perfect for you….
• If you currently have a small
business
• If you’re new to social media
• If you’re looking to grow your
business
My Promise to You
1. All about Email, Messenger, Websites &
Yelp
2. Loads of ideas to try out
3. There are tools to make your life easier!
In about 3 hours you’re going to learn:
Why are you
excited about this
class?
What do you
want to learn?
Meet Molly
Social Media & Marketing Consultant
for San Francisco Small Business
Development Center
With over a decade of starting new programs
from scratch, speaking, and most
importantly, real-life, in-the-trenches
business experience.
I started helping small business owners over
three years ago deal with the sometimes
overwhelming marketing, advertising & social
media aspects of starting a new business.
Close your eyes
and think of your
best customer
25
34.5
53
37 34
15
23
45
31.5
25 25 28
72
31
1516.5
11 12
27
8
30
129.5
6
10
17
3
21
2
0
10
20
30
40
50
60
70
80
90
100
Facebook Instagram Twitter Pinterest YouTube Linkedin Snapchat
% Users by Age in 2016
18-29 30-49 50-64 65+
www.globalmediainsight.com/blog/social-media-users-infographic
www.statista.com/statistics/326452/snapchat-age-group-usa
48 51
45
29
62
54
30
52 49 55 71 38 46 70
Facebook Instagram Twitter Pinterest YouTube Linkedin Snap Chat
Users: Male/ Female
Male Female
www.globalmediainsight.com/blog/social-media-users-infographic
www.statista.com/statistics/326452/snapchat-age-group-usa
According to recent research by the Direct Marketing
Association:
Email- Why?
The ROI of email is 3,800%
(according to the Direct
Marketing Association).
72% of people would
rather receive
promotional material
via email than social
media
38% of people say
receiving special offers
is the top reason they
subscribe to an email
list.
1. EMAIL OUTPERFORMS TWITTER AND FACEBOOK FOR
SELLING ONLINE
2. IT’S GETTING MORE DIFFICULT TO STRATEGICALLY
CLIMB GOOGLE’S RANKING ALGORITHM
3. EMAIL IS CONTENT MARKETING’S BEST FRIEND
4. EMAIL DRIVES TRAFFIC AND SALES
5. EMAIL ALLOWS YOU TO BUILD A RELATIONSHIP WITH
YOUR CUSTOMERS AND POTENTIAL CUSTOMERS
Email Why? 5 More Reasons
• https://www.slideshare.net/adobe/adobe-consumer-email-survey-report-2017?qid=fe503a8f-cc7f-4257-b110-
123154adccac&v=&b=&from_search=3
Millennials and Youngsters Still Use Email
Email- When to Send
6am to 10am is also a good
time slot as people get into
work, because delay the
inevitable start of their
workday. We're all guilty! :-)
7pm to 10pm is your 'sweet
spot‘ for ecommerce stores,
Think marketing campaigns or
special offers
Never send emails
between the hours
of 10pm and 6am.
Email- When to Send
The hours of 3pm to 5pm
are ideal for financial
institutes and property
services.
noon to 2pm lunch hour great
for distributing news or
magazine-style information,
give it a shot.
Weekends and
early mornings see
the highest CTR.
Let’s Not Forget Growing
Your email List Thru Ads
https://webprofits.agency/blog/ultimate-guide-email-sequences/
Why?
Lowers the Cost of Acquiring a Customer
**** Must be
Mobile
Responsive**
**
A FEW BEST PRACTICES:
Make it clear who your email is from
Keep it short
Be specific
Include a call to action
Use questions
Email- Subject Line
It’s personalized to
me, brand name
appears and they
are welcoming me
to community
Subject Line
 Useful and Timely
 MailChimp explains, “The best email subject
lines are short, descriptive and provide the
reader with a reason to explore your
messages further.”
 Brevity is Beautiful
• Do You Believe Every Child Deserves a
Home?
• This subject line is 43 characters, but what if
you were reading it on a smaller screen?
• Do You Believe Every Chil
• Definitely not as effective. Let’s front-load this
subject line and cut out the fluff.
• Kids Need a Home, We Need You
Email- Subject Line This subject line is 29
characters total and the
most important idea is
delivered in the first 16.
Subject Line
 Delete These Words
• • Help
• Reminder
• Percent Off
 Newsletter Subject Line
• Instead of…
• August 2014 Newsletter
• …you can try
• Our Big Win – Also Meet Jon and his Cookies!
• ***Use power words
Email- Subject Line
Best Power Words
Now
Free
Proven
Learn
Try
Exclusive
You
Power
How to
Click
Bonus
Results
Imagine
Discover
Create
Increase
Promote
Announcing
Improvement
Tell Us
Inspires
Remarkable
Challenge
Hurry
Easy
Revolutionary
Sensational
Join
Become a Member
Donate
Email- Power Words
Best Power WordsHeadline Analyzer
https://coschedule.com/headline-analyzer
Subject Line
• Welcome
• Newsletters provide your audience with the latest information on new products and updates to your
business.
• Drip campaigns are a collection of emails sent at strategic times with the intention of engaging and
educating customers over time, until they purchase.
• Special occasion emails for holidays, birthdays, and other personal events.
• Abandoned cart reminders ensure customers complete the checkout process.
• Reward loyal customers with exclusive discounts.
• Re-engage customers who have not shopped in a while.
• Generate feedback testimonials from customers.
• Trigger campaigns send specific emails when customers take a certain action (Customer clicks ‘Men’s
Wear’, ‘Men’s Spring Season Discount’ email is delivered 2 days later)
Email- Types
Subject LineEmail- Welcome Series
Goals:
• Welcome them to the family
• Begin the brand indoctrination
process
• Give them the incentive
• Set expectations
• Encourage subscribers to connect
with you on other channels
Welcome emails can see more than 3 x the
transactions & revenue per email over regular
promotional emails.
Welcome Email Perspective Student
example, above the fold
Your HTML email’s layout
should be anywhere from 600-
800 pixels in width since many
email clients provide a preview
window that isn’t very wide.
How are you
solving my
problem?
What can I
expect to find?
Welcome Email
Perspective Student
example
Below the Fold 2
Use appropriate font sizes
(MailChimp recommends
22px for headlines, 16px for
body copy)
Avoid big blocks of text
Avoid using all capital letters
Use whitespace
Welcome Email Perspective Student
example Footer
Include a link to your website or blog
Add related contact info
Provide easy access to product purchase or donation
pages
Include social icons to follow or like your respective
social media pages
Don’t forget to add an unsubscribe link
Subject Line
Email- Abandon Shopping Cart (Example Automated
Email)
How To:
Email 1 - send 4 hours later. A reminder
Email 2 - send 24 hours later. “Why didn’t
you buy? Please hit reply and let us know”
Email 3 - send 72 hours later. Discount
email
67% of online shopping carts are
abandoned.
Subject LineEmail- Special Occasion
Tips:
• Clearly announce the sale
• Have a Focused call-to-action
• Time Limit
• Try Free Shipping
• Give a Free Gift
•Let’s spend about 5 minutes writing down as
many possible email subject lines as you
can think of.
Email- Activity (5 minutes)
https://reallygoodemails.com
Email- Tool
For Inspiration
artofemails.com
Email- Sales
Template Ideas
Here are the
top tips that
Adobe gives
based on the
input they
received:
Pace
Pace Yourself: Half of consumers say that the most annoying thing
about emails from brands is when they arrive too often. Respect the
inbox zero crowd!
Scale
Scale it: 21 percent of consumers who check messages on mobile
devices are annoyed about brands’ lack of mobile optimization. Make
sure they aren’t waiting for images to load or scrolling too much.
Inform
Inform: 40 percent of consumers told us that they wish email content
was less promotional and more informative. Focus your messages on
the information consumers want. 19% are not happy that they have to
scroll too much.
Make
Make it personal: 34 percent of consumers said they get frustrated
when brands recommend items that don’t match their
interests. Know your customers in order to communicate with them.
https://www.slideshare.net/adobe/adobe-consumer-email-survey-report-
2017?qid=fe503a8f-cc7f-4257-b110-123154adccac&v=&b=&from_search=3
https://www.mail-tester.com/
Test Your Email/Domain Spammyness
More suggestions to improv
IF YOUR OPEN RATES IS LESS THAN 30%:
Send emails from a personal email address (e.g. amanda@threetrees.org
rather than marketing@threetrees.org)
Set a Frequency – Set expectations with your contacts about when they’ll
hear from you (no more than once a week)
Customize emails based on each sublist’s preferences
Write and test great subject lines
Send relevant messages to specific donor segments
Send emails from your company email rather than Yahoo or Google
Make your emails recognizable – Use the same from name
Clean up your database-If your bounce rate is higher than 1 %. A high hard
bounce rate is a red flag and may indicate a need to clean up your
database.
Check Sender score for your email address https://www.senderscore.org/
Email- Improve Open Rates
IF YOUR CTR IS LESS THAN 8%:
Make sure your call to action states the specific action you want the reader to take
Use bold call to action buttons
Test your links
Proofread
Relevant information for a specific audience will increase CTRs
Test text only emails
Add visual content
Optimize your emails for mobile users
Less is more with copy
Remove any distractions from the email content
Email- Improve Conversion Rates
Photos Email Tools
• Mailchimp - Send better email.
• Customer.io - Send customized
messages based on their interactions with
your business.
• Really Good Emails - Take a look at
some of the best email marketing from top
businesses.
• Constant Contact - Grow your business
with email marketing software.
• Exact Target - Build and manage
marketing campaigns based on customer
journeys.
• Email Magpie: Find Emails anything
googleable ie Dentists in London
Photos Learn More-Email
• Email Marketing Guide: Grow Your Ecommerce Business
https://www.shopify.com/guides/email-marketing
• The 15 Emails You NEED to Be Sending to Your Email List
https://sumome.com/stories/email-types?src=growthhackers-story-email-
types&utm_campaign=Submission&utm_medium=Community&utm_sourc
e=GrowthHackers.com
• The ultimate cold email checklist https://quickmail.io/checklist/
Messenger
• Photo
https://www.flickr.com/photos/rit
zotencate/
“Bot experiences with more engaged audiences are getting 80-
90% response rates.”
- Dmitriy Kachin from Chatfuel
Here are five reasons to start with Messenger:
As soon as someone
engages with your chatbot,
you have the ability to push
messages to them within
Facebook Messenger with
very few limitations.
https://www.matthewbarby.com/chatbot-marketing/
Here are five reasons to start with (and this is just with
Messenger):
You can use input from
users to dynamically
segment them into groups
and serve different
content to them.
https://www.matthewbarby.com/chatbot-marketing/
Here are five reasons to start with (and this is just with
Messenger):
You can set up
automation workflows
in the same way that
you would via email
marketing automation.
https://www.matthewbarby.com/chatbot-marketing/
Here are five reasons to start with (and this is just with
Messenger):
Click-through rates and general
engagement is very high at this
stage. You're more likely to get
engagement within Messenger than
from within your Facebook page
because the communication is 1:1
and you're not competing with
others in the newsfeed.
https://www.matthewbarby.com/chatbot-marketing/
Here are five reasons to start with (and this is just with
Messenger):
Facebook has opened up the
ability to run ads directly to
Messenger. This means that
anyone that engages with your
ad can now be followed up
with directly within Messenger
(this is incredibly exciting).
https://www.matthewbarby.com/chatbot-marketing/
Life Beyond Email: Chatbot Marketing
https://landing.zipify.com/pages/messenger-zipify-training?inf_contact_key=7e4369b4a4ebece4021e56d49f49c76f2f5d81d7eb8cd6195debdf25dcfb7cce
https://landing.zipify.com/pages/messenger-zipify-training?inf_contact_key=7e4369b4a4ebece4021e56d49f49c76f2f5d81d7eb8cd6195debdf25dcfb7cce
https://landing.zipify.com/pages/messenger-zipify-training?inf_contact_key=7e4369b4a4ebece4021e56d49f49c76f2f5d81d7eb8cd6195debdf25dcfb7cce
https://landing.zipify.com/pages/messenger-zipify-training?inf_contact_key=7e4369b4a4ebece4021e56d49f49c76f2f5d81d7eb8cd6195debdf25dcfb7cce
https://landing.zipify.com/pages/messenger-zipify-training?inf_contact_key=7e4369b4a4ebece4021e56d49f49c76f2f5d81d7eb8cd6195debdf25dcfb7cce
Uses for
Chatbots
Newsletter Opt-In
Discount Code
Content Upgrades
Lining Up Meetings
Order Tracking & Shipping
Customer Service
Tools to
Build
ChatBots
•ChatFuel
•ManyChat
•Botisy
Platform that lets
you build your own
Chatbot for
Messenger No
understanding of
code is required and
it has a simple drag-
and-drop interface.
Think
Wix/Squarespace for
bots .
Resources
• Life Beyond Email: Chatbot Marketing
https://www.matthewbarby.com/chatbot-marketing/
• https://landing.zipify.com/pages/messenger-zipify-
training?inf_contact_key=7e4369b4a4ebece4021e56d49f49c76
f2f5d81d7eb8cd6195debdf25dcfb7cce
Website
Make sharing easy
http://www.marthastewart.com/1510207/love-bug-valentines
Email Address Collection
Pop Up Box
A window that suddenly
appears (pops up) when
you select an option with a
mouse or press a special
function key.
• Entrance
• Exit
Email Address Collection
Hello or Smart Bar
sits at the top or
bottom of your
website reminding
your visitors to join
your email list,
check out your new
blog post, or
whatever else you
want them to do.
Email Address Collection
Welcome Mat
Welcome Mat
displays a full-
screen call to action
that shows when
visitors land on your
site.
https://sumo.com/app/welcome-mat
What is a Landing Pages
Click Through Landing Pages
• Click through landing pages (as the
name implies) have the goal of
persuading the visitor to click through
to another page. Typically used in
ecommerce funnels, they can be used
to describe a product or offer in
sufficient detail so as to “warm up” a
visitor to the point where they are
closer to making a purchasing
decision. Headline: “Cyber Monday”
“Until Midnight Only: Save up to 50% on everything you see below”
Young and Reckless
What is a Landing Pages
• Lead Generation Landing
Pages
• Lead generation landing
pages are used to capture
user data, such as a name
and email address.
Build a Tool/ Quiz/ Game- Collect Emails
Types of Offers
ASSETS NEEDED: WHAT
TO CREATE COPY ASSET
IDEAS
Some Examples:
• EBooks
• Podcasts
• Guides
• Landing pages
• Blogs
• White Papers
• Infographic
• Case Studies
• Surveys
• Tutorials
• Blog Article
• Posts-Social
• 5 Day Challenge
Blog or (Evergreen Content)
There are 3 ways to stand out.
Blog-Free content is everywhere.
It’s not enough to just publish a blog post.
It needs to be awesome.
Cover an
existing topic in
a new way.
Blog- Create
Types of content to create: http://community.copypress.com/how-to-create-content-
ideas-for-a-new-client-infographic/
• Brainstorm ideas; try to make most items that would be sharable.
• Hire a blog writer if you don’t have time I have used these sites in the past
textbrokers.com, upwork.com
• Include video and Gifs
• Use customer generated images on your blog.
• Feature a customer.
• Try a Podcast
Guest Blog: High traffic sites, such as Huffington Post
Blog- Ideas Tool
https://www.hubspot.com/blog-topic-generator
Blog- Ideas Tool
https://www.portent.com/tools/title-maker
Blog
How to Create Content Ideas for a new client Infographic by CopyPress
Blog
How to Create Content Ideas for a new client Infographic by CopyPress
•Buzzosumo –Analyze what
content performs best for
any topic or competitor
• Blogs get the most traffic Monday at 11am.
• Post early in the morning or after the work
day is done.
• Men prefer to read blogs after working
hours while women are more likely to read
them in the morning. What's your gender
demographic?
• If you're looking for engagement: Blog
comments peak around 9am and on
Saturdays.
Blog- When to Post
• Use Blog for Social Media &
Email Content
Blog
Ideas:
How tos
Funny
Customer profiles
White Papers
Guide
Images
Infographics
Video
Podcasts
Best of….
Blog- What Topics would you write about? (10 min)
_________________________
_________________________
_________________________
_________________________
_________________________
_________________________
_________________________
_________________________
_________________________
• If you already have a
Google account, then
Google Calendar is a
natural first choice for
building out your
content calendar.
• you can easily use its
features to organize
your social posts for
the next month.
Scheduling Organization Tools: Google Calendar
Start with two
columns:
• One for post
ideas
• One for
scheduled
posts
Scheduling Organization Tools: Trello
• Create a Content Calendar
• Manage a Creative Asset
Library
• Organize Influencer
Correspondence
• Build Your Resource Library
• Plan a Social Media Strategy
https://blog.evernote.com/blog/2016/05/02/how-to-power-social-
media-productivity-with-evernote/
Scheduling Organization Tools: Evernote
Photos Blog Tools
• Evernote – Evernote is the multi-use organizational platform that’s widely known as
the way to remember everything from your business to personal life. Use Evernote
to keep track of your content ideas and editorial calendar from the computer or your
mobile phone on the go.
• BuzzSumo : The Ultimate Guide for Content Research Use trial
• Textbroker – Textbroker is a content creation service offering a quick turnaround on articles,
press releases, written snippets for websites and more from a database of authors.
• Topic Generators http://www.hubspot.com/blog-topic-generator
• Subject Generator https://www.portent.com/tools/title-maker
• Grammarly - Making you a better writer by finding 10x more grammar and spelling mistakes
than a normal word editor.
• Hemingway Editor - A wonderful tool that makes your writing and spelling mistakes bold and
clear.
• Draft - Write better. Genius for any business looking for more apps to help their workflow.
Yelp help’s people
find great local
businesses like
dentists, hair stylists
and mechanics. ...
According to a Nielsen study, Yelp isn’t too bad at driving
sales either – 4 out of 5 Yelp users stated that they visit
Yelp when prepared to spend money and 35% of Yelp
users will visit a searched business within 24 hours of
searching. Cha-Ching!
https://www.yelpblog.com/2013/06/nielsen-4-out-of-5-yelp-users-visit-the-site-when-preparing-to-spend-money-at-a-local-business
https://www.yelpblog.com/2011/02/via-yelp-mobile-yelpers-call-a-local-business-every-other-second
Types of businesses
that can benefit from
Yelp
Shopping & Service Businesses-
Local Shops, Restaurant, Catering,
Photography
Real Estate, Auto
Sept 2016 https://www.yelp.com/factsheet
Yelp- Q3 (2016)
174 Million
Unique Visitors
Get the Most Out of
Yelp
• Fill out your entire Yelp profile
Get the Most Out of Yelp
Get the Most
Out of Yelp
• Make sure you have
use all three
categories (search
words)
Get the Most Out of Yelp
90% Of Customers Say Buying Decisions Are Influenced By Online
Reviews
http://marketingland.com/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756
Highlight your
positive reviews
on website (use
Embed Tool)
Share Yelp Reviews on Facebook
Step 1 S
t
e
p
2
Add Yelp Badge to Email Signature
Try Yelp Check in Offer
Try Yelp Deals & Certificates
http://www.yelp-business.com/rs/yelpinc/images/Yelp_US_Ebook.pdf
If you are thinking about Yelp Ads
Can Be Expensive, around
$3 CPC (cost-per-click)
Want to Learn More- Yelp
• Yelp- https://biz.yelp.com/
• 7 Ways to get Yelp Reviews without violating policy
http://www.practicalecommerce.com/articles/118051-7-ways-to-get-yelp-
reviews-without-violating-its-policies /
• Offer a deal through yelp. https://biz.yelp.com/support/deals
• Case Studies https://biz.yelp.com/support/case_studies
Learn More- Yelp
Want to Learn More- Yelp
Bonus Tip: Add Social Proof to Website From Social
Media Reviews
• Ratings and Reviews
• Clients & Testimonials
• Social Shares
• Subscriber Counts
• Badges
• User Generated Content
WHY MOST FAIL,
BUT YOU WONT
CRUSH IT WITH
ADS
Taught By Molly O’Kane
bloggerithm.com
https://www.flickr.com/photos/toomuchdew/
WHERE?
Who?
Who are you trying to reach?
The more specific the easy it
will be
What?
What are they searching for?
What words do they use on
google & What signals buying
intent?
Where?
Where are they hanging out?
Where are they doing research
prior to purchase?
WHO?
WHAT?
SALES HAPPEN & MONEY IS MADE WHEN..
Best Ideas all in One Place
www.Bloggerithm.com/blog
WHO + WHERE + WHAT
WORKSHEET
SALES +HAPPY BUSINESS OWNER
13
Learn Faster, Best Ideas all in One Place
www.Bloggerithm.com/blog
Facebook Ad vs. Google Ads
• Google is great for demand fulfillment: Search -> Buy
• Facebook is great for demand generation: Discovery
• Complex to get it right. Lower conversion rate. Bigger opportunity.
•
• Google’s lifecycle: SetUp, Test, Fine-tune, Forget
• Facebook’s lifecycle: SetUp, Test, Fine-tune, Repeat… You constantly
need to test different ad designs and audiences to target
Customer Stages
https://www.youtube.com/watch?v=iXfEc4wG208
Customer Stages
In the village a beautiful young girl
feels lonely and misunderstood,
because she reads books, and
seems to be the only one.
She daydreams about getting out,
getting a better life, meeting a
prince.
Strangers
Customer Stages
Acquaintance
Belle, the girl, goes
looking for him, finds him
there and pleads to let
her father go, in return
for her staying there with
the beast. It's a done
deal and Belle is now
trapped in the castle with
the beast and his staff.
Customer Stages
Causal Friend
After Gaston failed,
Belle was reunited
with the Beast.
Customer Stages
Intimate Friend
Belle did in fact fall in
love with the Beast,
thus breaking his
spell.
Customer Stages
Marriage
Belle did in fact fall in
love with the Beast,
thus breaking his
spell. Marriage
Let’s Play a Little Game:
New Product Line Launch
Order the customer stages from
most effective to least effective targeting
Most
Effective Least
Effective
Let’s Play a Little Game:
New Product Line Launch
Most
Effective Least
Effective
Marriage
Intimate Friend
Casual Friend
Stranger
Acquaintance
Now Let’s Translate this to Facebook Audiences
Marriage Intimate Friend Casual Friend Acquaintance Stranger
Custom Audience
Look A Like
Audience
Core
Audience
Some estimates put the cost of attracting a new customer at 5x
more expensive than selling again to an existing client.
Custom Audiences perform better than other types of ads; reach
people who already have a relationship with your brand.
https://www.invespcro.com/blog/customer-acquisition-retention/
Audience Ideas
https://www.flickr.com/photos/eltonharding/
Google Search
• To get list
• Top leaders
• Top magazines
• Top Blogs
• Top Websites
• Tools use
• Associations
• Conferences
• Schools
• Organizations
• tradeshows
• Exclude anything that would
be too broad
• Example: targeting Rock
Climbs;
• REI also attracts people with
other interests (Too Broad)
Is this Too Broad?
1. Figuring out your sequence
• Does your offer follow a flow of a healthy
relationship?
• Multistep
• Remember Belle
• Offer is a relationship person to person (12
stages or intimacy Desmond Morris)
Now Let’s Translate this to Customer Journey
Marriage Intimate Friend Casual Friend Acquaintance Stranger
7) Advocate
8) Promote
5) Get excited
6) Ascend
3) Subscribe
4) Convert
1) Awareness
2) Engage
Steps (Customer Journey)
Stage Example
Awareness Really Great Content
Engage Compelling Content
Subscribe Opt In
Convert Stranger to Friend; low commitment offer small purchase or sign
up for demo
Get excited Deliver on promise
Ascend Can I take you out to dinner
Advocate When asked Recommend
Promote Affiliate or Ambassador (Actively telling others about)
2. Offer Messaging
• Does your copy speak to a specific
desired end result of your customer?
Talk to their specific pain point
• Ideal Customer in some state of
discontent, that’s why we buy
https://www.flickr.com/photos/hadock/
Offer
• Hooks
• Once they bought, what does their after state look like?
Before After
Have
Feel
Average Day
Status
Proof & Results
Speed & Automation (Quicker for someone)
Offer Copy
• Call out your audience (not by
personal attributes)
• Use question to poke at pain points
• Solution to pain point=your offer or
Call to Action
• Be personable
• No need to yell “FREE”
• Use bullets, asterisks, emojis
3. Build commitment & micro commitment
• Small purchase prior to big purchase
• Commitment of time ex. Webinar
• Think Promise Ring before a Wedding
Ring
https://www.flickr.com/photos/mikelao/
4. Little Victory
• Overcome self-doubt
Ex. Constant Contact
Step 1: design email template upload logo,
Step 2: pick colors,
Step 3: congrats you crafted first email,
Step 4: now upload list.
www.sociallystacked.com/2013/05/6-ways-to-leverage-your-facebook-cover-photo
https://www.flickr.com/photos/familymwr/
Facebook Ads Tip #1
Have a Strong Offer
• Increase sales
• Selling will become easy
• How to:
• Make outcomes clear & concise
• Solve a pain/ satisfy a desire
• Use social proof to reassure they are
making a good decision
• Focus on benefits not features
• Good offers are emotional driven.
Choose Images to Convey Hook or
marketing message
• Tell story
• It catches attention of the reader
without being flashy or off-brand.
• It reflects the brand and
customer journey.
• Display Product
• Play off emotions already
associated with imagery
https://www.flickr.com/photos/richardsummers/
Better ads
• Use smiling people
• Use high contrast & colorful photos
• Use photos that show the benefit of
the product/service, not spammy call-
to-action
• Address an emotion
• Use symbolic images
• No more than 20% text on image
• Use the image to catch their attention
& “sell” them on clicking the ad NOT
convince them to buy. You’ll use your
sales funnel for that.
Get Image Ideas
Use Google images,
Dreamstime or
Creative Common
(Flickr)
ADs
Forced Friendship
It's a done deal and
Belle is now trapped
in the castle with the
beast and his staff.
Skipping to Many Steps
Forced Marriage
In the village the ignorant
and manly Gaston is upset
that Belle isn't interested in
him. When her father claims
she is trapped with a beast,
Gaston sees the opportunity
to have him committed to
a mental
hospital, thereby forcing
Belle to marry him.
What are you offering: Types of Traffic Offers
Where will You Take People?
50-75% OF
ALL ADS FAIL
EVEN THE
EXPERTS
Get Your Mad Scientist on &
EXPERIMENT
https://www.flickr.com/photos/valiantize/
What to Test?
• At least 2-3 different images & ad
copy variations including headlines
• Test different landing page/optin
variations- headlines, images, bullet
points
• Different Ad placement: desktop,
mobile, devices
• Break down ad sets down into age
ranges & genders
Image from Adespresso
Is a Positive Return On Investment
https://www.flickr.com/photos/dennism2/
6 Steps to measuring
1. Set Conversion Goal
2. Track Conversions(Reach, Leads, Conversion Rate, Traffic,
Customers)
3. Assign monetary value to each conversion
4. Measure Total Benefits by Channel
5. Determine Costs
6. Analyze Results & Improve
http://neilpatel.com/wp-content/uploads/2015/08/Facebook-Ad-That-converts.pdf
Ads Measuring ROI
• Your Offer
• Your Targeting
• Your Ad Copy/Creative
• Your Ad Scent
Troubleshooting Ads
Four likely culprits:
https://www.flickr.com/photos/qole/
What Did We Learn Today
• Learned more about Yelp,
Email, Blogs, Website, Small
Introduction to online ads
• Tools To Save Time
Thank You for Attending
the Series
• It was a pleasure having you all
in my class.
• Give yourselves a round of
applause, you made it 15 hours
together learning about online
marketing & social media….
Special Bonus (Good for only 24
hours) Slides from This Presentation
1. Get out phones, Connect with me on LinkedIn or Facebook
Facebook @Bloggerithm
LinkedIn @mollyokane
2. Write a Review. Include
The most important thing I learned in this series and/or
What I liked about the class and/or
How I will apply the information to my business
3. Send me a message once complete either by Facebook
messenger or LinkedIn; Include email address. I send a
special link within (48 hours)
If you loved the class, I would love to hear about how
you will use what you learned
Before you leave write a review
@Bloggerithm on Facebook
Index Card Promise
Contact Info:
Molly O’Kane
bloggerithm@gmail.com
Visit: bloggerithm.com

Contenu connexe

Plus de Molly O'Kane

10 Best Practices for Business Success on Facebook & Twitter (updated)
10 Best Practices for Business Success on Facebook & Twitter (updated)10 Best Practices for Business Success on Facebook & Twitter (updated)
10 Best Practices for Business Success on Facebook & Twitter (updated)Molly O'Kane
 
Social Media and Online Marketing Made Simple Series: An introduction to Onli...
Social Media and Online Marketing Made Simple Series: An introduction to Onli...Social Media and Online Marketing Made Simple Series: An introduction to Onli...
Social Media and Online Marketing Made Simple Series: An introduction to Onli...Molly O'Kane
 
Facebook intermediate class ads part 2
Facebook intermediate class ads part 2Facebook intermediate class ads part 2
Facebook intermediate class ads part 2Molly O'Kane
 
Why Most Fail But You Won't: Crush it with Online Ads- Presented at San Franc...
Why Most Fail But You Won't: Crush it with Online Ads- Presented at San Franc...Why Most Fail But You Won't: Crush it with Online Ads- Presented at San Franc...
Why Most Fail But You Won't: Crush it with Online Ads- Presented at San Franc...Molly O'Kane
 
Google analytics getting_started
Google analytics getting_startedGoogle analytics getting_started
Google analytics getting_startedMolly O'Kane
 
Pinterest and instagram_for_small_business
Pinterest and instagram_for_small_businessPinterest and instagram_for_small_business
Pinterest and instagram_for_small_businessMolly O'Kane
 
10 Best Practices for Business Success on Facebook & Twitter
10 Best Practices for Business Success on Facebook & Twitter 10 Best Practices for Business Success on Facebook & Twitter
10 Best Practices for Business Success on Facebook & Twitter Molly O'Kane
 
Consignment infographic
Consignment infographicConsignment infographic
Consignment infographicMolly O'Kane
 

Plus de Molly O'Kane (8)

10 Best Practices for Business Success on Facebook & Twitter (updated)
10 Best Practices for Business Success on Facebook & Twitter (updated)10 Best Practices for Business Success on Facebook & Twitter (updated)
10 Best Practices for Business Success on Facebook & Twitter (updated)
 
Social Media and Online Marketing Made Simple Series: An introduction to Onli...
Social Media and Online Marketing Made Simple Series: An introduction to Onli...Social Media and Online Marketing Made Simple Series: An introduction to Onli...
Social Media and Online Marketing Made Simple Series: An introduction to Onli...
 
Facebook intermediate class ads part 2
Facebook intermediate class ads part 2Facebook intermediate class ads part 2
Facebook intermediate class ads part 2
 
Why Most Fail But You Won't: Crush it with Online Ads- Presented at San Franc...
Why Most Fail But You Won't: Crush it with Online Ads- Presented at San Franc...Why Most Fail But You Won't: Crush it with Online Ads- Presented at San Franc...
Why Most Fail But You Won't: Crush it with Online Ads- Presented at San Franc...
 
Google analytics getting_started
Google analytics getting_startedGoogle analytics getting_started
Google analytics getting_started
 
Pinterest and instagram_for_small_business
Pinterest and instagram_for_small_businessPinterest and instagram_for_small_business
Pinterest and instagram_for_small_business
 
10 Best Practices for Business Success on Facebook & Twitter
10 Best Practices for Business Success on Facebook & Twitter 10 Best Practices for Business Success on Facebook & Twitter
10 Best Practices for Business Success on Facebook & Twitter
 
Consignment infographic
Consignment infographicConsignment infographic
Consignment infographic
 

Dernier

BLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly BulletinBLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly BulletinBalmerLawrie
 
How to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail SuccessHow to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail SuccessAggregage
 
The Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfThe Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfVWO
 
The Skin Games 2024 25 - Sponsorship Deck
The Skin Games 2024 25 - Sponsorship DeckThe Skin Games 2024 25 - Sponsorship Deck
The Skin Games 2024 25 - Sponsorship DeckToluwanimi Balogun
 
BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort ServiceDelhi Call girls
 
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...ChesterYang6
 
Unraveling the Mystery of Roanoke Colony: What Really Happened?
Unraveling the Mystery of Roanoke Colony: What Really Happened?Unraveling the Mystery of Roanoke Colony: What Really Happened?
Unraveling the Mystery of Roanoke Colony: What Really Happened?elizabethella096
 
What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?riteshhsociall
 
April 2024 - VBOUT Partners Meeting Group
April 2024 - VBOUT Partners Meeting GroupApril 2024 - VBOUT Partners Meeting Group
April 2024 - VBOUT Partners Meeting GroupVbout.com
 
Cost-effective tactics for navigating CPC surges
Cost-effective tactics for navigating CPC surgesCost-effective tactics for navigating CPC surges
Cost-effective tactics for navigating CPC surgesPushON Ltd
 
Branding strategies of new company .pptx
Branding strategies of new company .pptxBranding strategies of new company .pptx
Branding strategies of new company .pptxVikasTiwari846641
 
Google 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best StrategiesGoogle 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best StrategiesSearch Engine Journal
 
Unraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptxUnraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptxelizabethella096
 
Kraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationKraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationtbatkhuu1
 
Call Us ➥9654467111▻Call Girls In Delhi NCR
Call Us ➥9654467111▻Call Girls In Delhi NCRCall Us ➥9654467111▻Call Girls In Delhi NCR
Call Us ➥9654467111▻Call Girls In Delhi NCRSapana Sha
 
Local SEO Domination: Put your business at the forefront of local searches!
Local SEO Domination:  Put your business at the forefront of local searches!Local SEO Domination:  Put your business at the forefront of local searches!
Local SEO Domination: Put your business at the forefront of local searches!dstvtechnician
 

Dernier (20)

No Cookies No Problem - Steve Krull, Be Found Online
No Cookies No Problem - Steve Krull, Be Found OnlineNo Cookies No Problem - Steve Krull, Be Found Online
No Cookies No Problem - Steve Krull, Be Found Online
 
Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...
Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...
Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...
 
BLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly BulletinBLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
 
How to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail SuccessHow to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail Success
 
The Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfThe Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdf
 
The Skin Games 2024 25 - Sponsorship Deck
The Skin Games 2024 25 - Sponsorship DeckThe Skin Games 2024 25 - Sponsorship Deck
The Skin Games 2024 25 - Sponsorship Deck
 
BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service
 
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
 
Unraveling the Mystery of Roanoke Colony: What Really Happened?
Unraveling the Mystery of Roanoke Colony: What Really Happened?Unraveling the Mystery of Roanoke Colony: What Really Happened?
Unraveling the Mystery of Roanoke Colony: What Really Happened?
 
What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?
 
SEO Master Class - Steve Wiideman, Wiideman Consulting Group
SEO Master Class - Steve Wiideman, Wiideman Consulting GroupSEO Master Class - Steve Wiideman, Wiideman Consulting Group
SEO Master Class - Steve Wiideman, Wiideman Consulting Group
 
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel LeminTurn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
 
April 2024 - VBOUT Partners Meeting Group
April 2024 - VBOUT Partners Meeting GroupApril 2024 - VBOUT Partners Meeting Group
April 2024 - VBOUT Partners Meeting Group
 
Cost-effective tactics for navigating CPC surges
Cost-effective tactics for navigating CPC surgesCost-effective tactics for navigating CPC surges
Cost-effective tactics for navigating CPC surges
 
Branding strategies of new company .pptx
Branding strategies of new company .pptxBranding strategies of new company .pptx
Branding strategies of new company .pptx
 
Google 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best StrategiesGoogle 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
 
Unraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptxUnraveling the Mystery of the Hinterkaifeck Murders.pptx
Unraveling the Mystery of the Hinterkaifeck Murders.pptx
 
Kraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationKraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentation
 
Call Us ➥9654467111▻Call Girls In Delhi NCR
Call Us ➥9654467111▻Call Girls In Delhi NCRCall Us ➥9654467111▻Call Girls In Delhi NCR
Call Us ➥9654467111▻Call Girls In Delhi NCR
 
Local SEO Domination: Put your business at the forefront of local searches!
Local SEO Domination:  Put your business at the forefront of local searches!Local SEO Domination:  Put your business at the forefront of local searches!
Local SEO Domination: Put your business at the forefront of local searches!
 

Email Marketing, Facebook Messenger, Basics to Online Ads, Yelp and Your Website for Your Small Business

  • 1. EMAIL MARKETING, MESSENGER, ONLINEADS, YELP & YOUR WEBSITE Taught By Molly O’Kane bloggerithm.com/blog
  • 2. This workshop will be perfect for you…. • If you currently have a small business • If you’re new to social media • If you’re looking to grow your business
  • 3. My Promise to You 1. All about Email, Messenger, Websites & Yelp 2. Loads of ideas to try out 3. There are tools to make your life easier! In about 3 hours you’re going to learn:
  • 4. Why are you excited about this class? What do you want to learn?
  • 5.
  • 6. Meet Molly Social Media & Marketing Consultant for San Francisco Small Business Development Center With over a decade of starting new programs from scratch, speaking, and most importantly, real-life, in-the-trenches business experience. I started helping small business owners over three years ago deal with the sometimes overwhelming marketing, advertising & social media aspects of starting a new business.
  • 7. Close your eyes and think of your best customer
  • 8. 25 34.5 53 37 34 15 23 45 31.5 25 25 28 72 31 1516.5 11 12 27 8 30 129.5 6 10 17 3 21 2 0 10 20 30 40 50 60 70 80 90 100 Facebook Instagram Twitter Pinterest YouTube Linkedin Snapchat % Users by Age in 2016 18-29 30-49 50-64 65+ www.globalmediainsight.com/blog/social-media-users-infographic www.statista.com/statistics/326452/snapchat-age-group-usa
  • 9. 48 51 45 29 62 54 30 52 49 55 71 38 46 70 Facebook Instagram Twitter Pinterest YouTube Linkedin Snap Chat Users: Male/ Female Male Female www.globalmediainsight.com/blog/social-media-users-infographic www.statista.com/statistics/326452/snapchat-age-group-usa
  • 10.
  • 11. According to recent research by the Direct Marketing Association: Email- Why? The ROI of email is 3,800% (according to the Direct Marketing Association). 72% of people would rather receive promotional material via email than social media 38% of people say receiving special offers is the top reason they subscribe to an email list.
  • 12. 1. EMAIL OUTPERFORMS TWITTER AND FACEBOOK FOR SELLING ONLINE 2. IT’S GETTING MORE DIFFICULT TO STRATEGICALLY CLIMB GOOGLE’S RANKING ALGORITHM 3. EMAIL IS CONTENT MARKETING’S BEST FRIEND 4. EMAIL DRIVES TRAFFIC AND SALES 5. EMAIL ALLOWS YOU TO BUILD A RELATIONSHIP WITH YOUR CUSTOMERS AND POTENTIAL CUSTOMERS Email Why? 5 More Reasons
  • 14. Email- When to Send 6am to 10am is also a good time slot as people get into work, because delay the inevitable start of their workday. We're all guilty! :-) 7pm to 10pm is your 'sweet spot‘ for ecommerce stores, Think marketing campaigns or special offers Never send emails between the hours of 10pm and 6am.
  • 15. Email- When to Send The hours of 3pm to 5pm are ideal for financial institutes and property services. noon to 2pm lunch hour great for distributing news or magazine-style information, give it a shot. Weekends and early mornings see the highest CTR.
  • 16. Let’s Not Forget Growing Your email List Thru Ads https://webprofits.agency/blog/ultimate-guide-email-sequences/ Why? Lowers the Cost of Acquiring a Customer
  • 18. A FEW BEST PRACTICES: Make it clear who your email is from Keep it short Be specific Include a call to action Use questions Email- Subject Line It’s personalized to me, brand name appears and they are welcoming me to community
  • 19. Subject Line  Useful and Timely  MailChimp explains, “The best email subject lines are short, descriptive and provide the reader with a reason to explore your messages further.”  Brevity is Beautiful • Do You Believe Every Child Deserves a Home? • This subject line is 43 characters, but what if you were reading it on a smaller screen? • Do You Believe Every Chil • Definitely not as effective. Let’s front-load this subject line and cut out the fluff. • Kids Need a Home, We Need You Email- Subject Line This subject line is 29 characters total and the most important idea is delivered in the first 16.
  • 20. Subject Line  Delete These Words • • Help • Reminder • Percent Off  Newsletter Subject Line • Instead of… • August 2014 Newsletter • …you can try • Our Big Win – Also Meet Jon and his Cookies! • ***Use power words Email- Subject Line
  • 21. Best Power Words Now Free Proven Learn Try Exclusive You Power How to Click Bonus Results Imagine Discover Create Increase Promote Announcing Improvement Tell Us Inspires Remarkable Challenge Hurry Easy Revolutionary Sensational Join Become a Member Donate Email- Power Words
  • 22. Best Power WordsHeadline Analyzer https://coschedule.com/headline-analyzer
  • 23. Subject Line • Welcome • Newsletters provide your audience with the latest information on new products and updates to your business. • Drip campaigns are a collection of emails sent at strategic times with the intention of engaging and educating customers over time, until they purchase. • Special occasion emails for holidays, birthdays, and other personal events. • Abandoned cart reminders ensure customers complete the checkout process. • Reward loyal customers with exclusive discounts. • Re-engage customers who have not shopped in a while. • Generate feedback testimonials from customers. • Trigger campaigns send specific emails when customers take a certain action (Customer clicks ‘Men’s Wear’, ‘Men’s Spring Season Discount’ email is delivered 2 days later) Email- Types
  • 24. Subject LineEmail- Welcome Series Goals: • Welcome them to the family • Begin the brand indoctrination process • Give them the incentive • Set expectations • Encourage subscribers to connect with you on other channels Welcome emails can see more than 3 x the transactions & revenue per email over regular promotional emails.
  • 25. Welcome Email Perspective Student example, above the fold Your HTML email’s layout should be anywhere from 600- 800 pixels in width since many email clients provide a preview window that isn’t very wide. How are you solving my problem? What can I expect to find?
  • 26. Welcome Email Perspective Student example Below the Fold 2 Use appropriate font sizes (MailChimp recommends 22px for headlines, 16px for body copy) Avoid big blocks of text Avoid using all capital letters Use whitespace
  • 27. Welcome Email Perspective Student example Footer Include a link to your website or blog Add related contact info Provide easy access to product purchase or donation pages Include social icons to follow or like your respective social media pages Don’t forget to add an unsubscribe link
  • 28. Subject Line Email- Abandon Shopping Cart (Example Automated Email) How To: Email 1 - send 4 hours later. A reminder Email 2 - send 24 hours later. “Why didn’t you buy? Please hit reply and let us know” Email 3 - send 72 hours later. Discount email 67% of online shopping carts are abandoned.
  • 29. Subject LineEmail- Special Occasion Tips: • Clearly announce the sale • Have a Focused call-to-action • Time Limit • Try Free Shipping • Give a Free Gift
  • 30. •Let’s spend about 5 minutes writing down as many possible email subject lines as you can think of. Email- Activity (5 minutes)
  • 33. Here are the top tips that Adobe gives based on the input they received: Pace Pace Yourself: Half of consumers say that the most annoying thing about emails from brands is when they arrive too often. Respect the inbox zero crowd! Scale Scale it: 21 percent of consumers who check messages on mobile devices are annoyed about brands’ lack of mobile optimization. Make sure they aren’t waiting for images to load or scrolling too much. Inform Inform: 40 percent of consumers told us that they wish email content was less promotional and more informative. Focus your messages on the information consumers want. 19% are not happy that they have to scroll too much. Make Make it personal: 34 percent of consumers said they get frustrated when brands recommend items that don’t match their interests. Know your customers in order to communicate with them. https://www.slideshare.net/adobe/adobe-consumer-email-survey-report- 2017?qid=fe503a8f-cc7f-4257-b110-123154adccac&v=&b=&from_search=3
  • 35. More suggestions to improv IF YOUR OPEN RATES IS LESS THAN 30%: Send emails from a personal email address (e.g. amanda@threetrees.org rather than marketing@threetrees.org) Set a Frequency – Set expectations with your contacts about when they’ll hear from you (no more than once a week) Customize emails based on each sublist’s preferences Write and test great subject lines Send relevant messages to specific donor segments Send emails from your company email rather than Yahoo or Google Make your emails recognizable – Use the same from name Clean up your database-If your bounce rate is higher than 1 %. A high hard bounce rate is a red flag and may indicate a need to clean up your database. Check Sender score for your email address https://www.senderscore.org/ Email- Improve Open Rates
  • 36. IF YOUR CTR IS LESS THAN 8%: Make sure your call to action states the specific action you want the reader to take Use bold call to action buttons Test your links Proofread Relevant information for a specific audience will increase CTRs Test text only emails Add visual content Optimize your emails for mobile users Less is more with copy Remove any distractions from the email content Email- Improve Conversion Rates
  • 37. Photos Email Tools • Mailchimp - Send better email. • Customer.io - Send customized messages based on their interactions with your business. • Really Good Emails - Take a look at some of the best email marketing from top businesses. • Constant Contact - Grow your business with email marketing software. • Exact Target - Build and manage marketing campaigns based on customer journeys. • Email Magpie: Find Emails anything googleable ie Dentists in London
  • 38. Photos Learn More-Email • Email Marketing Guide: Grow Your Ecommerce Business https://www.shopify.com/guides/email-marketing • The 15 Emails You NEED to Be Sending to Your Email List https://sumome.com/stories/email-types?src=growthhackers-story-email- types&utm_campaign=Submission&utm_medium=Community&utm_sourc e=GrowthHackers.com • The ultimate cold email checklist https://quickmail.io/checklist/
  • 40. “Bot experiences with more engaged audiences are getting 80- 90% response rates.” - Dmitriy Kachin from Chatfuel
  • 41. Here are five reasons to start with Messenger: As soon as someone engages with your chatbot, you have the ability to push messages to them within Facebook Messenger with very few limitations. https://www.matthewbarby.com/chatbot-marketing/
  • 42. Here are five reasons to start with (and this is just with Messenger): You can use input from users to dynamically segment them into groups and serve different content to them. https://www.matthewbarby.com/chatbot-marketing/
  • 43. Here are five reasons to start with (and this is just with Messenger): You can set up automation workflows in the same way that you would via email marketing automation. https://www.matthewbarby.com/chatbot-marketing/
  • 44. Here are five reasons to start with (and this is just with Messenger): Click-through rates and general engagement is very high at this stage. You're more likely to get engagement within Messenger than from within your Facebook page because the communication is 1:1 and you're not competing with others in the newsfeed. https://www.matthewbarby.com/chatbot-marketing/
  • 45. Here are five reasons to start with (and this is just with Messenger): Facebook has opened up the ability to run ads directly to Messenger. This means that anyone that engages with your ad can now be followed up with directly within Messenger (this is incredibly exciting). https://www.matthewbarby.com/chatbot-marketing/ Life Beyond Email: Chatbot Marketing
  • 51. Uses for Chatbots Newsletter Opt-In Discount Code Content Upgrades Lining Up Meetings Order Tracking & Shipping Customer Service
  • 52. Tools to Build ChatBots •ChatFuel •ManyChat •Botisy Platform that lets you build your own Chatbot for Messenger No understanding of code is required and it has a simple drag- and-drop interface. Think Wix/Squarespace for bots .
  • 53. Resources • Life Beyond Email: Chatbot Marketing https://www.matthewbarby.com/chatbot-marketing/ • https://landing.zipify.com/pages/messenger-zipify- training?inf_contact_key=7e4369b4a4ebece4021e56d49f49c76 f2f5d81d7eb8cd6195debdf25dcfb7cce
  • 56. Email Address Collection Pop Up Box A window that suddenly appears (pops up) when you select an option with a mouse or press a special function key. • Entrance • Exit
  • 57. Email Address Collection Hello or Smart Bar sits at the top or bottom of your website reminding your visitors to join your email list, check out your new blog post, or whatever else you want them to do.
  • 58. Email Address Collection Welcome Mat Welcome Mat displays a full- screen call to action that shows when visitors land on your site. https://sumo.com/app/welcome-mat
  • 59. What is a Landing Pages Click Through Landing Pages • Click through landing pages (as the name implies) have the goal of persuading the visitor to click through to another page. Typically used in ecommerce funnels, they can be used to describe a product or offer in sufficient detail so as to “warm up” a visitor to the point where they are closer to making a purchasing decision. Headline: “Cyber Monday” “Until Midnight Only: Save up to 50% on everything you see below” Young and Reckless
  • 60. What is a Landing Pages • Lead Generation Landing Pages • Lead generation landing pages are used to capture user data, such as a name and email address.
  • 61. Build a Tool/ Quiz/ Game- Collect Emails
  • 63.
  • 64. ASSETS NEEDED: WHAT TO CREATE COPY ASSET IDEAS Some Examples: • EBooks • Podcasts • Guides • Landing pages • Blogs • White Papers • Infographic • Case Studies • Surveys • Tutorials • Blog Article • Posts-Social • 5 Day Challenge
  • 65. Blog or (Evergreen Content)
  • 66. There are 3 ways to stand out. Blog-Free content is everywhere. It’s not enough to just publish a blog post. It needs to be awesome. Cover an existing topic in a new way.
  • 67. Blog- Create Types of content to create: http://community.copypress.com/how-to-create-content- ideas-for-a-new-client-infographic/ • Brainstorm ideas; try to make most items that would be sharable. • Hire a blog writer if you don’t have time I have used these sites in the past textbrokers.com, upwork.com • Include video and Gifs • Use customer generated images on your blog. • Feature a customer. • Try a Podcast Guest Blog: High traffic sites, such as Huffington Post
  • 70. Blog How to Create Content Ideas for a new client Infographic by CopyPress
  • 71. Blog How to Create Content Ideas for a new client Infographic by CopyPress
  • 72. •Buzzosumo –Analyze what content performs best for any topic or competitor
  • 73. • Blogs get the most traffic Monday at 11am. • Post early in the morning or after the work day is done. • Men prefer to read blogs after working hours while women are more likely to read them in the morning. What's your gender demographic? • If you're looking for engagement: Blog comments peak around 9am and on Saturdays. Blog- When to Post
  • 74. • Use Blog for Social Media & Email Content Blog
  • 75. Ideas: How tos Funny Customer profiles White Papers Guide Images Infographics Video Podcasts Best of…. Blog- What Topics would you write about? (10 min) _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________
  • 76. • If you already have a Google account, then Google Calendar is a natural first choice for building out your content calendar. • you can easily use its features to organize your social posts for the next month. Scheduling Organization Tools: Google Calendar
  • 77. Start with two columns: • One for post ideas • One for scheduled posts Scheduling Organization Tools: Trello
  • 78. • Create a Content Calendar • Manage a Creative Asset Library • Organize Influencer Correspondence • Build Your Resource Library • Plan a Social Media Strategy https://blog.evernote.com/blog/2016/05/02/how-to-power-social- media-productivity-with-evernote/ Scheduling Organization Tools: Evernote
  • 79.
  • 80. Photos Blog Tools • Evernote – Evernote is the multi-use organizational platform that’s widely known as the way to remember everything from your business to personal life. Use Evernote to keep track of your content ideas and editorial calendar from the computer or your mobile phone on the go. • BuzzSumo : The Ultimate Guide for Content Research Use trial • Textbroker – Textbroker is a content creation service offering a quick turnaround on articles, press releases, written snippets for websites and more from a database of authors. • Topic Generators http://www.hubspot.com/blog-topic-generator • Subject Generator https://www.portent.com/tools/title-maker • Grammarly - Making you a better writer by finding 10x more grammar and spelling mistakes than a normal word editor. • Hemingway Editor - A wonderful tool that makes your writing and spelling mistakes bold and clear. • Draft - Write better. Genius for any business looking for more apps to help their workflow.
  • 81.
  • 82. Yelp help’s people find great local businesses like dentists, hair stylists and mechanics. ...
  • 83. According to a Nielsen study, Yelp isn’t too bad at driving sales either – 4 out of 5 Yelp users stated that they visit Yelp when prepared to spend money and 35% of Yelp users will visit a searched business within 24 hours of searching. Cha-Ching! https://www.yelpblog.com/2013/06/nielsen-4-out-of-5-yelp-users-visit-the-site-when-preparing-to-spend-money-at-a-local-business https://www.yelpblog.com/2011/02/via-yelp-mobile-yelpers-call-a-local-business-every-other-second
  • 84. Types of businesses that can benefit from Yelp Shopping & Service Businesses- Local Shops, Restaurant, Catering, Photography Real Estate, Auto
  • 86. Yelp- Q3 (2016) 174 Million Unique Visitors
  • 87. Get the Most Out of Yelp • Fill out your entire Yelp profile
  • 88. Get the Most Out of Yelp
  • 89. Get the Most Out of Yelp • Make sure you have use all three categories (search words)
  • 90. Get the Most Out of Yelp 90% Of Customers Say Buying Decisions Are Influenced By Online Reviews http://marketingland.com/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756 Highlight your positive reviews on website (use Embed Tool)
  • 91. Share Yelp Reviews on Facebook Step 1 S t e p 2
  • 92. Add Yelp Badge to Email Signature
  • 93. Try Yelp Check in Offer
  • 94. Try Yelp Deals & Certificates
  • 96. If you are thinking about Yelp Ads Can Be Expensive, around $3 CPC (cost-per-click)
  • 97. Want to Learn More- Yelp • Yelp- https://biz.yelp.com/ • 7 Ways to get Yelp Reviews without violating policy http://www.practicalecommerce.com/articles/118051-7-ways-to-get-yelp- reviews-without-violating-its-policies / • Offer a deal through yelp. https://biz.yelp.com/support/deals • Case Studies https://biz.yelp.com/support/case_studies Learn More- Yelp
  • 98. Want to Learn More- Yelp Bonus Tip: Add Social Proof to Website From Social Media Reviews • Ratings and Reviews • Clients & Testimonials • Social Shares • Subscriber Counts • Badges • User Generated Content
  • 99. WHY MOST FAIL, BUT YOU WONT CRUSH IT WITH ADS Taught By Molly O’Kane bloggerithm.com https://www.flickr.com/photos/toomuchdew/
  • 100. WHERE? Who? Who are you trying to reach? The more specific the easy it will be What? What are they searching for? What words do they use on google & What signals buying intent? Where? Where are they hanging out? Where are they doing research prior to purchase? WHO? WHAT? SALES HAPPEN & MONEY IS MADE WHEN.. Best Ideas all in One Place www.Bloggerithm.com/blog
  • 101. WHO + WHERE + WHAT WORKSHEET SALES +HAPPY BUSINESS OWNER 13 Learn Faster, Best Ideas all in One Place www.Bloggerithm.com/blog
  • 102. Facebook Ad vs. Google Ads • Google is great for demand fulfillment: Search -> Buy • Facebook is great for demand generation: Discovery • Complex to get it right. Lower conversion rate. Bigger opportunity. • • Google’s lifecycle: SetUp, Test, Fine-tune, Forget • Facebook’s lifecycle: SetUp, Test, Fine-tune, Repeat… You constantly need to test different ad designs and audiences to target
  • 105. Customer Stages In the village a beautiful young girl feels lonely and misunderstood, because she reads books, and seems to be the only one. She daydreams about getting out, getting a better life, meeting a prince. Strangers
  • 106. Customer Stages Acquaintance Belle, the girl, goes looking for him, finds him there and pleads to let her father go, in return for her staying there with the beast. It's a done deal and Belle is now trapped in the castle with the beast and his staff.
  • 107. Customer Stages Causal Friend After Gaston failed, Belle was reunited with the Beast.
  • 108. Customer Stages Intimate Friend Belle did in fact fall in love with the Beast, thus breaking his spell.
  • 109. Customer Stages Marriage Belle did in fact fall in love with the Beast, thus breaking his spell. Marriage
  • 110. Let’s Play a Little Game: New Product Line Launch Order the customer stages from most effective to least effective targeting Most Effective Least Effective
  • 111. Let’s Play a Little Game: New Product Line Launch Most Effective Least Effective Marriage Intimate Friend Casual Friend Stranger Acquaintance
  • 112. Now Let’s Translate this to Facebook Audiences Marriage Intimate Friend Casual Friend Acquaintance Stranger Custom Audience Look A Like Audience Core Audience
  • 113. Some estimates put the cost of attracting a new customer at 5x more expensive than selling again to an existing client. Custom Audiences perform better than other types of ads; reach people who already have a relationship with your brand. https://www.invespcro.com/blog/customer-acquisition-retention/
  • 115. Google Search • To get list • Top leaders • Top magazines • Top Blogs • Top Websites • Tools use • Associations • Conferences • Schools • Organizations • tradeshows
  • 116. • Exclude anything that would be too broad • Example: targeting Rock Climbs; • REI also attracts people with other interests (Too Broad) Is this Too Broad?
  • 117.
  • 118. 1. Figuring out your sequence • Does your offer follow a flow of a healthy relationship? • Multistep • Remember Belle • Offer is a relationship person to person (12 stages or intimacy Desmond Morris)
  • 119. Now Let’s Translate this to Customer Journey Marriage Intimate Friend Casual Friend Acquaintance Stranger 7) Advocate 8) Promote 5) Get excited 6) Ascend 3) Subscribe 4) Convert 1) Awareness 2) Engage
  • 120. Steps (Customer Journey) Stage Example Awareness Really Great Content Engage Compelling Content Subscribe Opt In Convert Stranger to Friend; low commitment offer small purchase or sign up for demo Get excited Deliver on promise Ascend Can I take you out to dinner Advocate When asked Recommend Promote Affiliate or Ambassador (Actively telling others about)
  • 121. 2. Offer Messaging • Does your copy speak to a specific desired end result of your customer? Talk to their specific pain point • Ideal Customer in some state of discontent, that’s why we buy https://www.flickr.com/photos/hadock/
  • 122. Offer • Hooks • Once they bought, what does their after state look like? Before After Have Feel Average Day Status Proof & Results Speed & Automation (Quicker for someone)
  • 123. Offer Copy • Call out your audience (not by personal attributes) • Use question to poke at pain points • Solution to pain point=your offer or Call to Action • Be personable • No need to yell “FREE” • Use bullets, asterisks, emojis
  • 124. 3. Build commitment & micro commitment • Small purchase prior to big purchase • Commitment of time ex. Webinar • Think Promise Ring before a Wedding Ring https://www.flickr.com/photos/mikelao/
  • 125. 4. Little Victory • Overcome self-doubt Ex. Constant Contact Step 1: design email template upload logo, Step 2: pick colors, Step 3: congrats you crafted first email, Step 4: now upload list. www.sociallystacked.com/2013/05/6-ways-to-leverage-your-facebook-cover-photo https://www.flickr.com/photos/familymwr/
  • 126. Facebook Ads Tip #1 Have a Strong Offer • Increase sales • Selling will become easy • How to: • Make outcomes clear & concise • Solve a pain/ satisfy a desire • Use social proof to reassure they are making a good decision • Focus on benefits not features • Good offers are emotional driven.
  • 127. Choose Images to Convey Hook or marketing message • Tell story • It catches attention of the reader without being flashy or off-brand. • It reflects the brand and customer journey. • Display Product • Play off emotions already associated with imagery https://www.flickr.com/photos/richardsummers/
  • 128. Better ads • Use smiling people • Use high contrast & colorful photos • Use photos that show the benefit of the product/service, not spammy call- to-action • Address an emotion • Use symbolic images • No more than 20% text on image • Use the image to catch their attention & “sell” them on clicking the ad NOT convince them to buy. You’ll use your sales funnel for that.
  • 129. Get Image Ideas Use Google images, Dreamstime or Creative Common (Flickr)
  • 130. ADs Forced Friendship It's a done deal and Belle is now trapped in the castle with the beast and his staff.
  • 131. Skipping to Many Steps Forced Marriage In the village the ignorant and manly Gaston is upset that Belle isn't interested in him. When her father claims she is trapped with a beast, Gaston sees the opportunity to have him committed to a mental hospital, thereby forcing Belle to marry him.
  • 132. What are you offering: Types of Traffic Offers
  • 133. Where will You Take People?
  • 134. 50-75% OF ALL ADS FAIL EVEN THE EXPERTS Get Your Mad Scientist on & EXPERIMENT https://www.flickr.com/photos/valiantize/
  • 135.
  • 136. What to Test? • At least 2-3 different images & ad copy variations including headlines • Test different landing page/optin variations- headlines, images, bullet points • Different Ad placement: desktop, mobile, devices • Break down ad sets down into age ranges & genders Image from Adespresso
  • 137. Is a Positive Return On Investment https://www.flickr.com/photos/dennism2/
  • 138. 6 Steps to measuring 1. Set Conversion Goal 2. Track Conversions(Reach, Leads, Conversion Rate, Traffic, Customers) 3. Assign monetary value to each conversion 4. Measure Total Benefits by Channel 5. Determine Costs 6. Analyze Results & Improve http://neilpatel.com/wp-content/uploads/2015/08/Facebook-Ad-That-converts.pdf Ads Measuring ROI
  • 139. • Your Offer • Your Targeting • Your Ad Copy/Creative • Your Ad Scent Troubleshooting Ads Four likely culprits: https://www.flickr.com/photos/qole/
  • 140. What Did We Learn Today • Learned more about Yelp, Email, Blogs, Website, Small Introduction to online ads • Tools To Save Time
  • 141. Thank You for Attending the Series • It was a pleasure having you all in my class. • Give yourselves a round of applause, you made it 15 hours together learning about online marketing & social media….
  • 142. Special Bonus (Good for only 24 hours) Slides from This Presentation 1. Get out phones, Connect with me on LinkedIn or Facebook Facebook @Bloggerithm LinkedIn @mollyokane 2. Write a Review. Include The most important thing I learned in this series and/or What I liked about the class and/or How I will apply the information to my business 3. Send me a message once complete either by Facebook messenger or LinkedIn; Include email address. I send a special link within (48 hours)
  • 143. If you loved the class, I would love to hear about how you will use what you learned Before you leave write a review @Bloggerithm on Facebook