Instill Problem solving skills to Employees

1. “Problem Solving”
Lectured by Prof. Eng Kimsan
Prepared by Srun Monyneath

2. I. Learning Objectives
II. Introduction
III. Why problem-solving is important?
IV. Problem-Solving Process
V. Why does problem-solving fail?
VI. Conclusion
VII.Video

3.  To be prepared to accept the problem in order to accurately
understand and solve the problem.
 To help you know how to take the first step in solving a
problem
 To clarify and define the problem
 To understand the usefulness of collaboration problem solving
and decision making
 To utilize creativity in the problem solving/decision making
process
 To plan, practice, and problem solve with making decisions
through watching video, case studies, and group discussions.

4. What is Problem-solving?
 Anytime actual performance does not match expectations
 Problem solving forms part of thinking.
 Considered the most complex of all intellectual functions
 It is a part of the larger problem process that includes problem
finding and problem shaping.

5.  It enables us to analyze problems, identify problem severity
and assess the impact of alternative solutions.
 Workplace training designed to develop problem solving skills
helps employees to work more efficiently with co-workers,
customers, partners and vendors.
 It helps the workers as well as the company grow in a smooth
and positive way.

6. Accept the Problem
Step 1: What is the Problem?
Step 2: What are the Alternatives?
Step 3: What are the Advantages and Disadvantages
of
Each Alternative?
Step 4: What is the Solution?
Step 5: How Well Is the Solution Working?

7. Strategies to find the motivation and commitment to prepare
you to enter problem-solving process:
1. List the benefits
2. Formalize your acceptance
3. Accept responsibility for your life
4. Creates a “worst-case” scenario
5. Identify what’s holding you back

8.  What do I know about the situation?
 What results am I aiming for in this situation?
 How can I define the problem?
 View the problem from different perspectives
 Identify component problems
 State the problem clearly and specifically

9. What are the boundaries of the problem situation?
What alternatives are possible within these
boundaries?
 Discuss the problem with other people
 Brainstorm ideas: use mind mapping, SWOT..
 Change your location

10. Individual Brainstorming:
1. Develop fewer ideas
but take each idea
further
2. Risky for individuals.
Valuable but strange
suggestion
Group Brainstorming:
1.Best for generating
many ideas, but time
consuming
2.Needs formal rules
3.Are usually an
enjoyable experience.

11. What are the advantages of each alternative?
What are the disadvantage of each alternative?
What additional information do I need to evaluate
each alternatives?

12. Which alternative(s) will I pursue?
 Evaluate and compare alternatives.
 Combine alternatives.
 Try out each alternative in your imagination
What steps can I take to act on the alternative(s)
chosen?

13. Look for the consequences
What is my evaluation?
 Compare the results with the goals.
 Get other perspectives.
What adjustment are necessary?

14.  There are numerous attitudes of a person that lead to failure
of problem-solving:

15. Without following your curiosity, using your
imagination, making mistakes, creating value, doing
things differently and most importantly
perseverance; think what problems would still
require solutions.

16. http://www.mindtools.com/pages/article/newTMC_00.htm
http://www.wikihow.com/Solve-a-Problem
http://www.mediate.com/articles/thicks.cfm
http://www.dol.gov/odep/topics/youth/softskills/Problem.pdf
http://www.slideshare.net/VijayKrKhurana/creative-problem-solving-
15904299

18. Video Link:
https://www.youtube.com/watch?v=6SVUo2dGcUk