1. IE 5250

2. ABOUT EMERGENCY DEPARTMENT
• is a medical treatment facility specializing in acute care of
patients who present without prior appointment, either by their
own means or by ambulance. The emergency department is
usually found in a hospital or other primary care center.
• Is a place here fast, accurate, clean and hygienic treatment
should be provided.
• Patient in the emergency department don’t like waiting.

3. QFD
• method to transform user demands into design quality, to
deploy the functions forming quality, and to deploy methods
for achieving the design quality into subsystems and
component parts.

4. HOQ ( HOUSE OF QUALITY)
• Is a diagram, resembling a house, used for defining the
relationship between customer needs and the technical
capabilities of the company. It is a part of the Quality Function
Deployment (QFD) and it utilizes a planning matrix to relate
what the customer wants to how a company (that produces
products or services) is going to meet those wants.

5. CUSTOMER (PATIENT) REQUIREMENTS
• 1- Fast service.
• 2- Hygienic.
• 3- Comfort ability.
• 4- Experience.

6. TECHNICAL(ENGINEERING)
REQUIREMENTS
• No. of Doctors
• No. of Nurses
• Available area
• Equipment available
• Rooms
• Environment

7. CUSTOMER (PATIENT) REQUIREMENT’S
WEIGHTS (AHP)
A Fast Service Hygienic Comfortence Experience
Fast Service 1 3 0.333333 3
Hygienic 0.333333 1 0.2 1
Comfortence 3 5 1 3
Experience 0.333333 1 0.333333 1
Weights C
Fast service 0.26696429
Hygienic 0.10089286
Comfort ability 0.51339286
Experience 0.11875

8. Relationships
Strong ●
Moderate ○ RELATIONSHIP MATRIX
Weak ▽
demanded weight (weighted row
Technical
(Engineering)
Number of doctors
Number of nurses
Relative Weight
Available area
Attributes
environment
Equipment
Rooms
sum)
Customer
( patient)
Requirements
27% Fast Service 11.2 30.72
10% Hygienic 2.22 6.081
51% Comfortence 19.5 53.44
12% Experience 3.56 9.759

9. ROOF MATRIX
Correlations
Positive
+
9
Negative
−
1
No Correlation
0
0

10. RELATIONSHIP BODY MATRIX
Normalized Data
0.2034 0.2327 0.1346 0.2481 0.1788 0.0250
0.2034 0.2365 0.0858 0.2463 0.1140 0.1140
0.1275 0.1819 0.1705 0.2356 0.1752 0.1094
0.2319 0.2398 0.1044 0.2469 0.1602 0.0168
0.7662 0.8909 0.4953 0.9769 0.6282 0.2652

11. RESOURCE ALLOCATION(B=2250$)
Engineering design resource % resource
requirement requirement Allocation allocated Sum
environment 0.2 100% 0.2 0.2
Number of nurses 0.15 100% 0.15 0.35
Rooms 0.3 100% 0.3 0.65
Equipment 0.5 100% 0.8 1.45
Number of doctors 0.3 100% 0.5 1.95
Available area(waiting
room) 1 30% 0.3 2.25

12. CONCLUSION
• 1- Environment is the first to get the improvement; and it is 100%
utilized.
• 2- No. of Nurses is the second to be improved; and it is 100%
utilized.
• 3- Rooms available are the third on the improvement schedule; and
it is 100% utilized.
• 4- Equipment’s is the fourth in the order; and it is 100% utilized.
• 5- No. of Doctors is the fifth; and it is 100% utilized.
• 6- Available area is the last and it is only gaining 20% of utilization.