10 easy-to-use Customer Service tips for managers, available for fast, free download. In management - What are you waiting for??

1. Customer Service
By Martin Haworth at Coach Train Learn
Extracted from the 94 brilliant tips to be found at:-
‘Super Simple Success Tips – Customer Service’
1. Employ the Right People - the right people interacting with your
customers will make all the difference between success and failure -
simple as that.
2. Encourage a Happy Team - make sure that you look after your
people well in all they do. Getting the best customer service will only
come from having all of your people onside.
3. Prioritize Customer Service - build the simple understanding in your
team that this is the number one activity. Demonstrate it yourself at
all times.
4. Sample Your Own Customer Service - by actively seeking to
appreciate the experience your customers have, you will learn much.
5. Remove Unnecessary Processes - just stop doing anything that you
can that does not create value. Revisit every activity you do that
impacts on customers and make sure they are all in their interests.
6. Build Great Relationships - with your people, with your customers
and encourage each one of your employees to do the same. It can be
your Unique Selling Point and invaluable because of that.
7. Seek Feedback & Respond - by asking about customer’ own
experiences, you will find out much and you can then respond
constructively.
8. Experience Competitors Service - when you get to know what your
competitors are doing you can learn from them - as well as pat
yourselves on the back maybe too!
© Martin Haworth 2010 - This material can be freely circulated as long as it is unchanged

2. 9. Reward Great Service - giving praise in recognition of a job well done
is a huge step with every single one of your most important assets,
your employees.
10. Give Employees Permission - let your people, with a minimum of
rules, create the very best experience for every one of your
customers.
‘Super Simple Success Tips’ are a series of easy-to-use and implement
management and leadership development tools, for those serious
about developing their skills quickly and effectively. Inexpensively
priced and immediately downloadable, they are available here.
Other Titles in the Series
Management Development 101 Customer Service
Dealing with Difficult People Team Building
Delegation Skills Coaching Skills
Effective Feedback Managing Effective Meetings
Managing Performance Developing Your Employees
Employee Motivation Strategic Thinking and Planning
Succession Planning
Other Downloadable Products
How to Land Your Dream Job Succession Planning Toolkit
How to Win at Assessment Centers Super Successful Manager Program
© Martin Haworth 2010 - This material can be freely circulated as long as it is unchanged