2. Characteristics of Behaviors Passive Assertive Aggressive Uses “I” Statements Fails to (or indirectly) express needs & feelings Direct expression of needs & feelings Direct expression of needs & feelings (to a fault) Depends on others to take care of self Stands up for legitimate rights Uses intimidating eye contact Does not speak up for self Looks directly at others Speech may be rapid Retaliatory responses Avoids eye contact Fluid speech pattern Voice may be loud or intentionally low Hesitant or rapid speech Calm body postures Tense body posture; may use threatening movement Tends to invite aggression from others Non-threatening to others Threatening to others; invites counteraggression Low Voice Assumes responsibility for self Blames others (does not assume responsibility for self) Tense body movements Clear, modulated voice Impinges on others’ rights
