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The future
Consumer
sharemarketing.wordpress.com
         @mhames


                           Matt Hames
                           716.817.3076 – @mhames
If I say phone
        what do you picture?




                        Matt Hames
                        716.817.3076 – @mhames
This?




        Matt Hames
        716.817.3076 – @mhames
My 5-year pictures these




                       Matt Hames
                       716.817.3076 – @mhames
She will see things different
  She will have an e-mail address and a
   phone number for life.
  Meaning, she will have to choose to lose
   touch with friends.
  And she will have to choose to lose touch
   with brands.
  She will never know world without social
   media.


                                       Matt Hames
                                       716.817.3076 – @mhames
Web 2.0




          Matt Hames
          716.817.3076 – @mhames
1 Billion Tweets/week
        800m on Facebook
         120m on LinkedIn
 250m mobile Facebook users
6.5 trillion SMS messages sent
              in 2010

                        Matt Hames
                        716.817.3076 – @mhames
So
what
 ?


       Matt Hames
       716.817.3076 – @mhames
 We have to think differently about how
  we’ll market to the consumer of
  tomorrow.
 Here’s why:




                                      Matt Hames
                                      716.817.3076 – @mhames
They think different



                       Matt Hames
                       716.817.3076 – @mhames
They learn different




                       Matt Hames
                       716.817.3076 – @mhames
They can learn anywhere




                          Matt Hames
                          716.817.3076 – @mhames
They speak different
(8 Trillion Text messages will be sent in 2011)




                                       Matt Hames
                                       716.817.3076 – @mhames
 tl;dr




          Matt Hames
          716.817.3076 – @mhames
They organize different
 iTunes playlist
 iTunesU
 Pandora playlist
 Facebook friends ‘who play’ list
 Google Circles
 Twitter lists
 LinkedIn/today
 Reddit


                                     Matt Hames
                                     716.817.3076 – @mhames
Matt Hames
716.817.3076 – @mhames
Matt Hames
716.817.3076 – @mhames
They are creators



Every new TV resulted in
one more consumer of
content


                           Matt Hames
                           716.817.3076 – @mhames
Every new mobile device results in
a new content creator




                          Matt Hames
                          716.817.3076 – @mhames
Sharing has evolved
 People   share:
    Location
    Photos
    Status
    Thoughts
    Videos
    Reviews
    Documents
    Playlists
    Game experiences
                        Matt Hames
                        716.817.3076 – @mhames
Result
 Young  people want information on the
  platform they prefer.
 They will organize it themselves.
 They will share.
 They will engage differently.
 They will interact.
 They will participate.




                                     Matt Hames
                                     716.817.3076 – @mhames
Brands will have less control




                         Matt Hames
                         716.817.3076 – @mhames
But brands will have an
    identifiable fan base




                            Matt Hames
                            716.817.3076 – @mhames
And we can identify the
      path to being a fan




                       Matt Hames
                       716.817.3076 – @mhames
A                    B

    Point of
    purchase




               Matt Hames
               716.817.3076 – @mhames
A: Unaware of the brand
 From   unaware to purchase, the tactics
 will still work:
    Advertising
      TV,   Radio, print, banner ads
    Google adwords
    Search engine optimization
    Social media advertising
    Public relations
    Direct marketing
    Other digital marketing
                                        Matt Hames
                                        716.817.3076 – @mhames
B: Brand advocate
 From
     purchase to advocate, the world of
 engagement media:
    Facebook page
    Facebook connect
    Twitter
    LinkedIn
    YouTube
    Brand social network


                                   Matt Hames
                                   716.817.3076 – @mhames
Result
 The overall marketing goal is to get
  unaware people to buy a product.
 On the route, we should get those people
  to become brand advocates.
 The marketing strategy should reflect this
  goal and every tactic should be placed
  on the graph to show how they work
  together.


                                       Matt Hames
                                       716.817.3076 – @mhames
Twitter
                         Blogger outreach   promotion
             TV spot                                                                    Facebook



                                                                                                     B
                                                        email


     A
                               Brand website    POP
                                                          E-newsletter
              PPC                           QR code
                            Direct mail     on shelf        Loyalty program
                    PR
                         SEO                   coupon                              TV spot B-roll
                                                  Suggestion                       for YouTube
                                                  engines




Note: these aren’t the

                                                 Point of
only tactics that can be
used. Also, some things

                                                 purchase
might fit in a different
place on the Path to
Purchase depending on
the goal.
                                                                                               Matt Hames
                                                                                               716.817.3076 – @mhames
Connect With Me

 Twitter
@mhames


                  Matt Hames
                  716.817.3076 – @mhames

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Future consumer

  • 1. The future Consumer sharemarketing.wordpress.com @mhames Matt Hames 716.817.3076 – @mhames
  • 2. If I say phone what do you picture? Matt Hames 716.817.3076 – @mhames
  • 3. This? Matt Hames 716.817.3076 – @mhames
  • 4. My 5-year pictures these Matt Hames 716.817.3076 – @mhames
  • 5. She will see things different  She will have an e-mail address and a phone number for life.  Meaning, she will have to choose to lose touch with friends.  And she will have to choose to lose touch with brands.  She will never know world without social media. Matt Hames 716.817.3076 – @mhames
  • 6. Web 2.0 Matt Hames 716.817.3076 – @mhames
  • 7. 1 Billion Tweets/week 800m on Facebook 120m on LinkedIn 250m mobile Facebook users 6.5 trillion SMS messages sent in 2010 Matt Hames 716.817.3076 – @mhames
  • 8. So what ? Matt Hames 716.817.3076 – @mhames
  • 9.  We have to think differently about how we’ll market to the consumer of tomorrow.  Here’s why: Matt Hames 716.817.3076 – @mhames
  • 10. They think different Matt Hames 716.817.3076 – @mhames
  • 11. They learn different Matt Hames 716.817.3076 – @mhames
  • 12. They can learn anywhere Matt Hames 716.817.3076 – @mhames
  • 13. They speak different (8 Trillion Text messages will be sent in 2011) Matt Hames 716.817.3076 – @mhames
  • 14.  tl;dr Matt Hames 716.817.3076 – @mhames
  • 15. They organize different  iTunes playlist  iTunesU  Pandora playlist  Facebook friends ‘who play’ list  Google Circles  Twitter lists  LinkedIn/today  Reddit Matt Hames 716.817.3076 – @mhames
  • 18. They are creators Every new TV resulted in one more consumer of content Matt Hames 716.817.3076 – @mhames
  • 19. Every new mobile device results in a new content creator Matt Hames 716.817.3076 – @mhames
  • 20. Sharing has evolved  People share:  Location  Photos  Status  Thoughts  Videos  Reviews  Documents  Playlists  Game experiences Matt Hames 716.817.3076 – @mhames
  • 21. Result  Young people want information on the platform they prefer.  They will organize it themselves.  They will share.  They will engage differently.  They will interact.  They will participate. Matt Hames 716.817.3076 – @mhames
  • 22. Brands will have less control Matt Hames 716.817.3076 – @mhames
  • 23. But brands will have an identifiable fan base Matt Hames 716.817.3076 – @mhames
  • 24. And we can identify the path to being a fan Matt Hames 716.817.3076 – @mhames
  • 25. A B Point of purchase Matt Hames 716.817.3076 – @mhames
  • 26. A: Unaware of the brand  From unaware to purchase, the tactics will still work:  Advertising  TV, Radio, print, banner ads  Google adwords  Search engine optimization  Social media advertising  Public relations  Direct marketing  Other digital marketing Matt Hames 716.817.3076 – @mhames
  • 27. B: Brand advocate  From purchase to advocate, the world of engagement media:  Facebook page  Facebook connect  Twitter  LinkedIn  YouTube  Brand social network Matt Hames 716.817.3076 – @mhames
  • 28. Result  The overall marketing goal is to get unaware people to buy a product.  On the route, we should get those people to become brand advocates.  The marketing strategy should reflect this goal and every tactic should be placed on the graph to show how they work together. Matt Hames 716.817.3076 – @mhames
  • 29. Twitter Blogger outreach promotion TV spot Facebook B email A Brand website POP E-newsletter PPC QR code Direct mail on shelf Loyalty program PR SEO coupon TV spot B-roll Suggestion for YouTube engines Note: these aren’t the Point of only tactics that can be used. Also, some things purchase might fit in a different place on the Path to Purchase depending on the goal. Matt Hames 716.817.3076 – @mhames
  • 30. Connect With Me Twitter @mhames Matt Hames 716.817.3076 – @mhames