The ability to understand the current problems from the system perspective rather than assume the clients KNOW what they don't know.

1. SWOT Analysis
by Lisa Martinez Copyright@ 2013

2. Brand
Investor
Commitment
Customer
Satisfaction
Strengths
by Lisa Martinez Copyright@ 2013

3. Strength 2 - ACSi
American Customer Satisfaction
benchmarking results.
Months 7-12 indicate the customer
satisfaction top 3 retailers are shown to
the right.
1.
Nordstroms
2. Kohl’s
3.
JcPenney’s
by Lisa Martinez Copyright@ 2013

4. consumer
supplier
employees
leadership
business
managers
regulatory
stakeholders
investors
shareholders
Board of
Directors
People part of a retail use case
by Lisa Martinez Copyright@ 2013

5. Distribution
Center
Expense
Inventory on Hand
goods
SupplyChain Forecast
model
Cost of
Doing
Business
Prefer a Just InTime
Model
Weakness
by Lisa Martinez Copyright@ 2013

6. Inventory
Supply
Chain
Distribution
Centers
Weakness Retail
Client does the heavy lifting
by Lisa Martinez Copyright@ 2013

7. Many
Distribution
Centers
Few
Supply
Clouds
Opportunity #1
by Lisa Martinez Copyright@ 2013

8. Competitive Advantage LeadingTechnology Adoption
• Innovate within Online Ordering Space leverage social media
• Online Layaway
• Online Coupons
• Online Gifts
• Online Mobility – barcode
• Profiling the buying behaviors
• Facebook recognition option sizing the consumer
• Military versus civilian purchase card – non-taxable
Opportunity #2
Business Management System (BmS)
by Lisa Martinez Copyright@ 2013

9. Lead with a supply chain quality health check
• How many current suppliers have a quality certification?
• How many current suppliers have an environmental certification?
Lean
• Moving into a public cloud
• Alignment towards mutually rewarding relationships within the retail system
Introduce Social Responsibility as a Competitive Advantage
• Within the organization
• Extend through your supply chain decision making
Opportunity #3
Quality Management System (QmS)
by Lisa Martinez Copyright@ 2013

10. Our team uses industry standards for each of the following;
• 30 day Benchmarking your current state against industry standards beyond your
competitors analysis
• We benchmark process, measures, strategic and industry.
• 60 day Discreet monitoring using generic framework designed to enable speed and
agility while introducing a way to manage higher risk offers
• Audit Worthy – Governance by Design
• 90 day People part of change and roadmap
• Requires phase ii budget and scope decision
• Our team has connections which span both public and private sectors
• we are known for making the impossible possible
• Anyone can solve problems – we bring solutions t0 wicked problems , clean up the
mess and introduce ways to allow the business managers to detect, prevent and
allow an acceptable level of risk.
Opportunity #4
by Lisa Martinez Copyright@ 2013

11. AntiquatedTechnology
• ERP performance and agility
• 300+ applications
Do nothing
• You may lose your customer satisfaction position
• Retail early adoption of Hadoop (big data) without security features exposes all
transactional data (including customer credit card details)
Threats #1
Ability to Respond to Market Changes
by Lisa Martinez Copyright@ 2013

12. Threat #2 in Supply Chain
Business Management Systems
Quality Management Systems
Continuous Improvement
• The US supply chain has the lowest number of ISO
certifications in the world.
• Quality
• Environmental
• Social Responsibility
• As a major player in the retail space, we can
influence change
• Each of the ISO series promotes mutually beneficial
supplier relationships

13. Threat #3 “Outside In” Changes
Public Sector Public Policy
• Tax increase for online ordering
• Civilian
• Service Person Exemption
• Consumer Privacy
• Content Strategy from acquisition and assume risk
• Digital Barcode Readers
• To push from online wallet
• Facebook Gift
• FairTrade Commission
• Credit or Debit only
• Consumer no longer needs to show identification
when presenting a bank or credit card
by Lisa Martinez Copyright@ 2013