1. Business Protocol

2. Business Protocol

3. Business Protocol
Behaving in an appropriate manner has
become a key strategy to getting and
staying ahead in the business world.

4. Business Protocol
Good business protocol will help
your business go more smoothly.

5. Principles of
Business Protocol

6. Principles of Business Protocol
#1 Be on time.

7. Be On Time
Being on time shows respect for
the people with whom you meet.

8. Be On Time
If you will be late, call and give an
estimate when you will arrive.

9. Be On Time
If you arrive late, you may
disrupt the presenter.

10. Be On Time
Set realistic deadlines.

11. Principles of Business Protocol
#1 Be on time.
#2 Be discreet.

12. Be Discreet
Keep confidential
information confidential.

13. Be Discreet
Don’t spread good or bad gossip.

14. Principles of Business Protocol
#1 Be on time.
#2 Be discreet.
#3 Be courteous, pleasant and positive.

15. Be Courteous
Greet people with a “hello”
and a handshake.

16. Be Courteous
Use appropriate words.

17. Principles of Business Protocol
#1 Be on time.
#2 Be discreet.
#3 Be courteous, pleasant and positive.
#4 Be concerned for others.

18. Be Concerned for Others
Try to understand your client’s
viewpoints and needs.

19. Be Concerned for Others
Understand your co-workers’,
superiors’ and subordinates’
viewpoints and needs.

20. Be Concerned for Others
Be empathetic to the viewpoints
and needs of others.

21. Be Concerned for Others
Don’t brag about yourself.

22. Principles of Business Protocol
#1 Be on time.
#2 Be discreet.
#3 Be courteous, pleasant and positive.
#4 Be concerned for others.
#5 Dress appropriately.

23. Dress Appropriately
Follow the dress code of your
company and industry.

24. Principles of Business Protocol
#1 Be on time.
#2 Be discreet.
#3 Be courteous, pleasant and positive.
#4 Be concerned for others.
#5 Dress appropriately.
#6 Use proper language.

25. Use Proper Language
The following are inappropriate:
• “Off color” jokes

26. Use Proper Language
The following are inappropriate:
• “Off color” jokes
• Racist slurs

27. Use Proper Language
The following are inappropriate:
• “Off color” jokes
• Racist slurs
• Sexist slurs

28. Use Proper Language
The following are inappropriate:
• “Off color” jokes
• Racist slurs
• Sexist slurs
• Ethnic slurs

29. Use Proper Language
Be careful what you say on the
phone in a work setting.

30. Executive Communication

31. Executive Communication
Be a good listener.

32. Executive Communication
Pronounce names correctly.

33. Executive Communication
Choose your words carefully.

34. Executive Communication
Organize your thoughts
before you speak.

35. Executive Communication
Make sure any written
communication is correct.

36. Follow-Up

37. Follow-Up
It moves business relationships along.

38. Follow-Up
Carefully choose those who you
need to follow up with.

39. Follow-Up
Follow-up should be sincere.

40. Entertaining and Gift-Giving

41. Entertaining
Your table manners reflect you
and your company.

42. Gift Giving
• Consider the other person

43. Gift Giving
• Consider the other person
• Determine if appropriate

44. Gift Giving
• Consider the other person
• Determine if appropriate
• Follow his or her company policy

45. Gift Giving
• Consider the other person
• Determine if appropriate
• Follow his or her company policy
• Be careful if a food item

46. Gift Giving
Some companies have policies against
gift-giving and gift-acceptance.

47. Gift Giving
Acknowledge gifts with a prompt
“thank you” note.

48. Business Protocol

49. Business Protocol