1. Mobility Solutions Description
Microsoft® Exchange Online Standard
Microsoft SharePoint® Online Standard
Published: April 2009
For the latest information, please see http://www.microsoft.com/online.

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Microsoft Online Services | Mobile Solutions Description

3. Contents
Introduction................................................................................................................................................4
About Microsoft Exchange Online...........................................................................................................4
About Microsoft SharePoint Online .........................................................................................................4
Feature Summary.......................................................................................................................................5
Cost Summary...........................................................................................................................................6
Windows Mobile Devices..........................................................................................................................7
Get Messaging Capabilities Anywhere....................................................................................................7
Windows Mobile 6.1 Enhancements.....................................................................................................7
Facilitate Effective Collaboration ............................................................................................................8
Special Offers..........................................................................................................................................9
Exchange ActiveSync-enabled Devices................................................................................................11
RIM BlackBerry Devices..........................................................................................................................12
BlackBerry Internet Service (BIS)..........................................................................................................12
Microsoft Online Hosted BlackBerry Service.........................................................................................12
Service Delivery Model.......................................................................................................................12
Service Features.................................................................................................................................13
Service Settings..................................................................................................................................13
Service Pricing and Conditions...........................................................................................................14
Partner Solutions for BlackBerry Devices..............................................................................................15
NotifySync..........................................................................................................................................15
AstraSync...........................................................................................................................................16
More Information......................................................................................................................................17
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4. INTRODUCTION
Microsoft® Online Services offers flexible, Internet-based e-mail, Web conferencing, instant messaging,
document collaboration and workflow services. Available as separate services or in an integrated suite,
these services are designed for rapid service adoption by an organization and carry a service level
agreement that guarantees 99.9% uptime.
Microsoft Online Services users can access these business-class services from a on the PC, Web
browser, and a variety mobile phones and devices. This document focuses on the mobility solutions
available for two Microsoft Online offerings—Microsoft® Exchange Online Standard and Microsoft®
SharePoint® Online Standard.
About Microsoft Exchange Online
Microsoft® Exchange Online is a hosted enterprise messaging solution based on Microsoft Exchange
Server 2007. The Exchange Online service includes advanced e-mail features as well as calendaring,
contact, and task management capabilities. Exchange Online also provides built-in spam control and virus
scanning to reduce common security risks that are associated with e-mail files.
Exchange Online includes a standardized Web-based administrative console that makes it easy to
manage and set up services for users.
Exchange Online includes support for mobile devices—in particular devices that use the Microsoft
Exchange ActiveSync® protocol. Exchange ActiveSync provides synchronization of mailbox data
between Exchange Online and mobile devices.
About Microsoft SharePoint Online
Microsoft® SharePoint® Online is a collection of Web-based tools and technologies that help your
organization store, share, and manage digital information within your company. Built on Microsoft Office
SharePoint Server 2007, this hosted service is ideal for storing project documents in a central location
and sharing them with others. By using SharePoint lists, libraries, and Web Parts, team members can
work more efficiently and productively
Key features include:
• Shared document and meeting workspaces
• Content management features for documents and Web content
• Document libraries with version control
• Seamless integration with Microsoft Office 2007 and Office SharePoint Designer
• Standard templates including wikis, blogs, and surveys
• E-mail alerts when documents or other items have been changed or added to a site
• RSS feeds for SharePoint libraries and lists
SharePoint Online sites can render on many devices (including Web-enabled mobile phones) using a
simplified text-only format.
Like Exchange Online, SharePoint Online includes a standardized Web-based administrative console that
enables your IT administrator to easily manage and set up services for users.
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5. FEATURE SUMMARY
Three types of mobile devices are supported by Exchange Online Standard and SharePoint Online
Standard.
• Windows Mobile® 6.0 and later devices
• Exchange ActiveSync® devices
• Research in Motion (RIM) BlackBerry devices
The following table summarizes the features available for each type of device
Mobile Device Solutions Feature Summary
Device Exchange SharePoint Licensing Details Special
Type Online Online Offers
Windows • Push e-mail, calendar, • Access SharePoint • Available at no • Try: Free Palm
Mobile contacts with global Online sites securely additional fee Treo trial
address list (GAL) • View and act on • Not available with • Buy: Palm Treo
integration, tasks SharePoint Online Deskless Worker "Buy 9 get 1
• Password reset and content license free"
device wipe • Requires third-party • Subscribe:
browser Enterprise
Mobile
Exchange • Push e-mail, calendar, • Access SharePoint • Available at no
ActiveSync* contacts with GAL Online sites securely additional fee
integration, tasks • View and act on • Not available with
• Password reset and SharePoint Online Deskless Worker
device wipe content license
• Consult individual
device description for
browser capabilities
RIM • Push e-mail, calendar, • Access SharePoint Three Solution Options: • Try: Free
BlackBerry contacts with global Online sites securely 1. BlackBerry Internet NotifySync trial
address list (GAL) • View and act on Service (BIS) • Buy: 10
integration, tasks SharePoint Online percent off
2. Microsoft Hosted
• Password reset and content BlackBerry Service NotifySync
device wipe • Access via partner offer
3. Partner Blackberry
See RIM BlackBerry Devices BlackBerry browser client solutions
for complete details. • Not available with
Deskless Worker
license
• Require
additionalservices fees
(except BIS)
NOTE: For all solution options, it is the customer’s responsibility to procure, deploy, manage, and support
mobile client software and compatible devices, and manage relationships with wireless carriers. Microsoft
Online Services does not provide end-user device support.
• Tested with Nokia E and N series devices and iPhone as representative of Exchange ActiveSync licensee implementations;
support for other devices to be verified by customer.
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6. COST SUMMARY
Cost is one of the key aspects many customers evaluate when moving to an online service. The table
below provides estimated costs for mobility solutions. Costs are based on current, representative public
pricing of the component costs of the total solution and are subject to changes from their respective
service and applications owners.
Mobile Device Solutions Cost Estimates
BlackBerry Devices
Windows Exchange
Costs Mobile ActiveSync BlackBerry Microsoft Online
Devices Devices Partner Solution
Internet Service Hosted Blackberry
(NotifySync)
(BIS) Service
Microsoft $5/user/month plus
None none none none
Service $50/user setup fee
Based on volumes,
Application
about $2-$9/user/
License Based on
month over three
(sold by None none none volumes, about
years (server and
application $4/user /month
client licenses and
provider)
support agreement)
Mobile Data
$30 per user per $30 per user per $30 per user per $30 per user per $45 per user per
Connectivity
month (requires month (requires month (requires month (requires month (requires BES
(sold by mobile
mobile data plan) mobile data plan) BIS data plan) BIS data plan) data plan)
operator)
Total $30 per user per $30 per user per $30 per user per $34 per user per $53-$60
Estimated month month month month per user per month
Cost
NOTE: For all solution options, it is the customer’s responsibility to procure, deploy, manage, and support
mobile client software and compatible devices, and manage relationships with wireless carriers. Microsoft
Online Services does not provide end-user device support.
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7. WINDOWS MOBILE DEVICES
Windows Mobile® is the mobile operating system that is available in phones and mobile devices from top
manufacturers around the world. Windows Mobile devices help deliver the most advanced mobile
capabilities while maximizing technology investments and improving both mobile worker and IT
productivity
To use Exchange Online and SharePoint Online with a Windows Mobile-based device, the device must
have Windows Mobile 6.0 or Windows Mobile 6.1 installed.
Get Messaging Capabilities Anywhere
Windows Mobile and Microsoft Online Services give your business anywhere access to the powerful
productivity capabilities of Microsoft Exchange Server 2007, the messaging system that drives Exchange
Online. You can provide your employees with mobile access to e-mail, calendars, tasks, and contacts—all
while helping to protect against malware and spam. A powerful yet simple remote Web-based console
helps you securely administer Exchange Online to deliver simplified, seamless access to communications
to and from Windows Mobile phones and devices.
Windows Mobile 6.0 or Windows Mobile® 6.1 devices have built-in compatibility with Exchange
ActiveSync. This data synchronization program allows Exchange Online users can take advantage of
these features Windows Mobile features:
• Direct Push: Microsoft Office Outlook® e-mail, calendar, tasks, and contacts are delivered
without delay to mobile devices via Microsoft Exchange Online.
• Remote device wipe: If a mobile device is lost, stolen, or otherwise compromised, users can log
on to their mailboxes through Outlook Web Access (OWA) and remotely erase all information
from the device.
Windows Mobile 6.1 Enhancements
Windows Mobile 6.1—the latest version of Windows Mobile
software—includes a new Home screen interface, security
improvements, better Internet browsing, instant messaging-like
texting, simpler e-mail and Bluetooth setup, a new Getting
Started Center, easier Wi-Fi connection, and more personal
choice. With Windows Mobile, you get the data access,
productivity tools, and messaging flexibility you rely on.
Sending and viewing e-mail is simpler with Windows Mobile 6.1.
Set up all of the e-mail accounts you already use on your PC
with the Windows Mobile setup wizard—it does all the hard
work for you. E-mail messages look like they do on your PC—
they’re easy to read, no panning or zooming necessary. With
Microsoft Office Outlook Mobile, you can enjoy all the features
you already know and use on your desktop for creating,
sending, and managing e-mail.
A broader list of Windows Mobile messaging features are described in the following table.
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8. Windows Mobile Messaging Features
Key Business E-mail Features
Feature Description
Attachments Provides the capability to view large attached files and images.
Follow-up flags Users can set out-of-office messages or flag messages directly from the mobile device.
Text messages Users can send text messages by using short message service (SMS) and multimedia
messaging service (MMS).
Threaded text Messages are threaded together into single conversation, similar to instant messaging.
messages
Microsoft Office files Users can view, edit, or access Microsoft Office files and use links to documents that are
stored on a server or attached to an e-mail message.
Over-the-air search Users can search for information by querying the local device and the user’s entire mailbox on
the server.
Pictures and videos User can share pictures and videos on the spot.
HTML mail support Allows users to read HTML e-mails.
Key Security Features
User enforced device Users have the option of setting up PIN Lock for their device.
lock
Administrator device Over-the-air wireless IT policies and commands to lock down a device or wipe data from a
wipe lost or stolen devices help users protect sensitive information.
Over-the-air wireless IT policies and commands to lock down a device or wipe data from a
Self-service device
lost or stolen devices help users protect sensitive information.
wipe
Encryption and Users can encrypt data stored on external storage cards.
cryptographic services
Administrator pin Administrator can reset PIN via call to support desk.
recovery
Self-service Pin User can reset PIN via Outlook Web Access.
Recovery
Data transfer security Security used to transfer data from the phone to the Exchange Server
The user subscription license for Exchange Online Standard includes access to Exchange Online data
with an Exchange ActiveSync device at no additional charge. Access is not available for users subscribed
under the Deskless Worker license.
Facilitate Effective Collaboration
Using Microsoft SharePoint® Online, mobile employees can efficiently collaborate with team members via
on the go access to find organizational resources, search an intranet site, manage content and workflow,
and leverage business insight to make better-informed decisions. Windows Mobile devices require a third
party browser to access Sharepoint Online. For more information, see your Microsoft Online Services
representative or partner.
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9. Special Offers
Try Windows Mobile for Free
Microsoft Exchange Online and Business Productivity Online Standard Suite customers can try a Palm
Treo Pro device for free through a special device loan program.
Visit https://www.viennachannels.com/bpos to sign up for the free trial device from Palm.
Buy Windows Mobile Smartphones and Get One Free
Get a free Palm Treo™ Pro smartphone with Windows Mobile® 6.1 when you acquire 25 Miicrosoft®
Exchange Online Standard or Business Productivity Online Standard Suite licenses and nine Treo Pro
smartphones. See the redemption form for full details.
How to purchase.
• Sprint customers
Purchase directly from Sprint. Contact your regular
Sprint representative, or contact your Microsoft Online
representative or partner for a Sprint representative
introduction
• AT&T and T-Mobile customers
Purchase from a retailer of your choice such as
Amazon, Palm, or CDW.
• Verizon Wireless customers
Stay tuned!
How to get your free smartphone
Contact your Microsoft Online representative or partner to get your redemption form with full details, or
download the from www.microsoft.com/online.
Buy your devices as a subscription service
Enterprise Mobile has special pricing on a subscription offer on the Palm Treo Pro! Your choice of a
12-, 24- or 36-month subscription term with optional device setup and management packages are ideal
for businesses serious about going mobile.
How to get it
Contact your Microsoft Online representative or partner for more information, or contact Enterprise Mobile
directly.
Learn More
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Microsoft Online Services | Mobile Solutions Description

10. • Learn more about how Windows Mobile plus Microsoft Online Services are better together at
www.microsoft.com/online.
• Learn more about Windows Mobile devices at http://www.microsoft.com/windowsmobile.
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11. EXCHANGE ACTIVESYNC-ENABLED DEVICES
Exchange ActiveSync provides synchronization of mailbox data between Exchange Online and mobile
devices and has been licensed by many device manufacturers. Mobile devices that are enabled for
Exchange ActiveSync allow users to access their e-mail, calendar, contacts, and tasks anytime and
anywhere. To enhance security, authentication from mobile devices to Exchange Online is conducted
over an SSL connection using a password and user name.
Microsoft Online Services has tested the following leading Exchange ActiveSync devices as
representative; they are compatible with Microsoft Exchange Online. Other Exchange ActiveSync devices
may be compatible as well, but require customer or device manufacturer testing.
• Nokia E series and N series: Nokia Mail for Exchange must be installed.
• Apple iPhone 2.0: Safari Mobile browser is required.
The user subscription license for Exchange Online Standard includes access to Exchange Online
data with an Exchange ActiveSync device at no additional charge. Access is not available for
users subscribed under the Deskless Worker license.
For Sharepoint Online, these devices can simply use the browser indicated to access SharePoint Online
sites. Other Exchange ActiveSync-enabled devices may also include browsers which can access
SharePoint Online sites but require customer or device manufacturer testing.
For more information on your Exchange ActiveSync device’s capabilities, see product information
provided by the device manufacturer.
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12. RIM BLACKBERRY DEVICES
Microsoft Online Services provides three paths for Research in Motion (RIM) BlackBerry device users to
access Exchange Online and SharePoint Online.
• BlackBerry Internet Service (BIS)
• Microsoft Online Serves hosted BlackBerry service
• Partner solutions for BlackBerry devices
The following sections detail these offerings for Exchange Online. For Sharepoint Online, BlackBerry
users can simply use the browser on their BlackBerry device to access SharePoint Online sites.
BlackBerry Internet Service (BIS)
BlackBerry Internet Service (BIS) is available through mobile operators around the globe and enables
push e-mail to your BlackBerry device at no additional cost beyond the BIS connection from your mobile
operator. Other Exchange Online information – such as Contacts and Calendar – are not pushed to the
device through BIS. You can update this type of information on your device using a wired connection.
To set up BIS to use with Exchange Online, your mobile operator, will request your Outlook Web Access
(OWA) address, which is determined by the storage location of your Microsoft Online Services data. The
storage location is generally the one closest to your company headquarters. The following table provides
URLs for storage locations.
Exchange Online Addresses for BIS Setup
Location Address
Asia Pacific (APAC) https://mail.apac.microsoftonline.com
Europe, the Middle East, and Africa (EMEA) https://mail.emea.microsoftonline.com
North America https://mail.microsoftonline.com
For information on BIS capabilities and fees, please see your mobile operator.
Microsoft Online Hosted BlackBerry Service
For customers who already have or prefer to purchase their own BlackBerry client and server licenses,
Microsoft Online offers a Hosted BlackBerry service.
Service Delivery Model
With the Hosted BlackBerry service, customers bring the BES licenses they have already purchased to
Microsoft to provide hosting and operational support within the Microsoft Online Services data centers.
The customer has the following responsibilities:
• Provide Microsoft with RIM BES Server Routing Protocol (SRP) Identifier, BES license, and client
access licenses (CALs) to enable deployment of BlackBerry services in Microsoft Online Services
data centers.
• Include Microsoft its existing RIM support agreement of level TX2 or higher as a “named caller” to
enable Microsoft to contact RIM on the customers’ behalf for support services.
Microsoft has the following responsibilities:
• Host and operate Blackberry Enterprise Server (BES) in the Microsoft Online Services data center(s)
• Provide technical support to customer’s IT administrator(s), including interfacing with RIM on
troubleshooting as needed using customer’s existing RIM support agreement
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13. This delivery model may evolve with customer needs and Microsoft capabilities.
Service Features
The Hosted BlackBerry service features encompass the most commonly requested BlackBerry
capabilities for Microsoft Online Services customers.
• Email and Personal Information Management (PIM):
• E-mail
• Calendar
• Contacts with GAL integration. Contact integration supports lookup across multiple domains for
users in a single Microsoft Online account.
• Tasks
• Device management
• Device wipe
• Password reset
• BlackBerry handsets supported
• Blackberry operating system version 4.2 or later
• Future Blackberry operating system versions are supported shortly after release by major
carriers
• Blackberry Enterprise Server (BES) supported
• BES 4.1.6
• All BES upgrades done at Microsoft’s discretion and standardized across customers
Service Settings
As with other Microsoft Online Services, Hosted BlackBerry is a standardized service and is not
customized per customer. All service policies and settings are as listed in the Policy Reference Guide at
http://na.blackberry.com/eng/deliverables/3801/Policy_Reference_Guide.pdf with the exception of the
choice of password and no-password policies. Settings for these policies are detailed here:
• No password required policy. Default policy that is applied unless a customer specifically requests
the password protected policy.
• Device-Only Items: Password Required = False
• Global Items: Allow Browser = False
• PIM Sync Policy Group: Disable PIN Messages Wireless Sync = True
• PIM Sync Policy Group: Disable SMS Messages Wireless Sync = True
• PIM Sync Policy Group: Disable Phone Call Log Wireless Sync = True
• MDS Integration Service Policy Group: Disable MDS Runtime = True
• MDS Integration Service Policy Group: Disable Activation With Public BlackBerry MDS Integration Service = True
• MDS Integration Service Policy Group: Disable User-Initiated Activation with the BlackBerry MDS Integration Service = True
• Password required policy
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14. • Device-Only Items: Password Required = True
• Device-Only Items: User Can Disable Password = False
• Global Items: Allow Browser = False
• Password Policy Group: Set Password Timeout = 15
• Password Policy Group: Set Maximum Password Attempts = 5
• PIM Sync Policy Group: Disable PIN Messages Wireless Sync = True
• PIM Sync Policy Group: Disable SMS Messages Wireless Sync = True
• PIM Sync Policy Group: Disable Phone Call Log Wireless Sync = True
• MDS Integration Service Policy Group: Disable MDS Runtime = True
• MDS Integration Service Policy Group: Disable Activation With Public BlackBerry MDS Integration Service = True
• MDS Integration Service Policy Group: Disable User-Initiated Activation with the BlackBerry MDS Integration Service = True
Service Pricing and Conditions
The Hosted BlackBerry Service is purchased and billed separately from Exchange Online Standard or the
Business Productivity Online Suite Standard through a separate month-to-month auto-renewing
agreement. Pricing is $5.00 (USD) per user per month. There is a $50 per useruser one-time setup fee
and a minimum of 20 users.
Customers must purchase their BlackBerry server and client licenses and support agreement separately
from RIM.
To purchase the Hosted BlackBerry Service, contact your Microsoft representative or Microsoft Online
Services partner to request a Hosted BlackBerry service agreement. If you do not have a Microsoft
partner or representative, you may request a Hosted BlackBerry service agreement through customer
service for Microsoft Online Services. See http://www.microsoft.com/online/support.mspx for contacts.
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15. Partner Solutions for BlackBerry Devices
This section describes partner solutions for BlackBerry users subscribed to Exchange Online.
NotifySync
NotifySync™ from Notify Technology is a client application for BlackBerry
smartphones which can synchronize e-mail, calendar, contacts and tasks directly to
Exchange Online. NotifySync client can be configured to use a "direct or scheduled
push" option when connecting to the user’s e-mail platform. The NotifySync client
provides support for folder management, global address look up, meeting
invitations, and remote wipe.
E-mail Features
With NotifySync, users have the ability to compose, reply, forward, or delete their e-mail while mobile. A
variety of e-mail attachment formats is supported as well. E-mail
folder synchronization, including sent, draft, and trash folders, are all
configurable on the BlackBerry. The user can also configure the
frequency at which he/she receives messages and the
synchronization range, which serves to control the quantity of
messages kept on the BlackBerry. Support for accepting or
declining meeting invitations is also available, as well as remote
access to the organization's Global Address Book. Users can also
configure how messages are cleaned up on a daily,weekly, or
monthly basis.
NotifySync E-
NotifySync e-mail also has these features: mail Folder
• Folder mirroring allows email folders from your mail account to be synchronized to the device
• Attachment viewing is supported using the BlackBerry native viewers for Microsoft Word, Excel, and
PowerPoint
• Emails with attachments can be forwarded
Personal Information Management (PIM) Features
NotifySync lets you manage calendar, contacts, and tasks as follows:
• Provides interfaces to the BlackBerry's native calendar, contact and tasks applications
• Synchronize calendar events in a configurable Look-Back/Look-Ahead range
• Supports multiple address books
• Uses remote lookup (Global Address List) to retrieve contact information from the customer's LDAP
directory
• Lets you receive and accept/decline meeting invitations
Special Offers and more information:
Try! NotifySync offers a free trial for all customers.
Buy! Microsoft Online Services customers receive 10 percent off regular NotifySync pricing.
For more information on how to get NotifySync, Microsoft Online Services customers can contact your
Microsoft sales representative, your Microsoft Online Services partner, or visit www.notifysync.com.
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16. AstraSync
AstraSync™ for BlackBerry smart phones performs two-way over-the-air synchronization of e-mail,
calendar and contact data with Microsoft Exchange Online. For more information see AstraSync .com.
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17. MORE INFORMATION
The following resources will help you learn more about Exchange Online, SharePoint Online, and other
Microsoft Online Services:
• Microsoft Online Services Portal: Learn more about online services from Microsoft, sign up for
free trials, and purchase services.
• Microsoft TechNet: Business Productivity Online
Exchange Online is part of the Business Productivity Online Standard Suite, a group of Microsoft
Online Services that include Exchange Online, SharePoint Online, Live Meeting, and Office
Communications Online. At this TechNet site you will find detailed information about Exchange
Online features and step-by-step instructions about how to set up and configure service features.
• Microsoft Online Services Blog
Read the latest posts from service team members and stay up to date on new developments.
• Security Features in Microsoft Online
In this white paper, learn how Microsoft concern for security, as defined in the Trustworthy
Computing Initiative, has driven key features in the design, deployment, and operation of the
Microsoft Online Services environment.
• Solutions Accelerators for Microsoft Online Services
Solution Accelerators automate discovery and assess requirements for migration to Microsoft
Online Services and provide you with the prescriptive guidance and operations framework to
speed up the onboarding and migration process.
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