1. Exchange 2010
Management
Name
Title
Microsoft Corporation

2. Exchange 2010 Management
Lower support costs
“The annual cost of help desk support staff for e-mail systems with
7,500 mailboxes is approximately $20/mailbox. This cost goes up
the smaller the organization.”
—”E-mail Support Staff Requirements and Costs: A Survey of 136 Organizations,” Ferris Research, June 2008
• Assign roles to empower specialist users
− Compliance officer: Conduct mailbox searches for legal
discovery
− HR officer: Update employee information in company directory
• New user self-service options
− Track status of sent messages
− Create and manage distribution groups

3. Exchange 2010 Management
What’s new?
• New Exchange Management Console features
• Exchange Control Panel (ECP)
− New and simplified Web-based management console
• Role-based Access Control (RBAC)
− Assigns permissions to specific operations with meaning in the
organization
− Easy to delegate and customize
• Remote PowerShell
− Manage Exchange remotely using PowerShell v2.0
• System Center Operations Manager 2007 Management Pack

4. Graphical Management Tools
Exchange Management Exchange Control Panel (ECP)
Console (EMC) • User self-service
• Full Exchange administration • Specialist administrators
• Requires client-side installation ( 64-bit ) • Web browser-based administration
• Assigns permissions to specific operations with meaning in the organization
• Controls features displayed in Management Tools

5. Exchange Control Panel: User Self-Service
Lower support costs through new user self-service options
Distribution group management
• Join existing groups
• Create and manage groups
Message tracking
• Track message delivery
• Can be accessed from messages in Outlook Web App
Edit personal details
• Modify address list contact details

6. Exchange Control Panel: User View
Secondary Navigation
Primary Navigation

7. Exchange Control Panel: Administration
Empower specialist users
Specialist administration
• Compliance Officers: multi-mailbox search
• HR: Manage users and groups
Manage other users
• Help desk can manage user’s Outlook Web App options
• Can make same changes as targeted user
Role assignment
• Manage roles
• Manage user self-service policies

8. Exchange Control Panel: Administrator
View
UI Scope Control
Secondary Navigation
Primary Navigation

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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.