The document provides a summary of U.S. airline performance in November 2012. It shows that overall, 98.8% of flights were completed as scheduled, with 86.6% departing within 15 minutes of schedule and 85.8% arriving within 14 minutes of schedule. It also provides individual carrier summaries, highlighting the top 10 carriers by on-time arrival performance as well as the best and worst performing major airports by departure and arrival metrics.

1. Monthly Performance Report
U.S. Airlines
Flights during November 2012
Release Date: December 18, 2012
© 2012 Marks Systems Inc. All rights reserved.
 4833 Rugby Avenue, Suite 301  Bethesda, Maryland 20814  (888) 809-2750

2. masFlight Solutions
Daily Email Report
We offer masFlight Daily, a free daily email report for
airlines, airports, and aviation-focused professionals.
We summarize weather and operational performance by
carrier, by fleet type, and by hub operation.
Sign up for free daily reports at:
masflightdaily.com
masFlight Web Application
Operational data is critical to solid planning. masFlight
centralizes information in an easy-to-use, subscription-based
app for airlines, airports, and industry vendors. Combining
revenue, schedule, operations and weather data, our platform
revolutionizes schedule planning, operations analysis, air
service development, airport operations and new opportunities.
For a free trial, contact solutions@masflight.com
2

3. Our Partners
Key Partners
masFlight has partnered with leading aviation data companies to further develop
our platform and analytics. We use information provided by these partners, as
well as our own proprietary sources, to compile the information in this report.
OAG is a global provider of flight FlightStats provides day-of-travel data
schedule and flight status data. services and applications to the travel
OAG’s leading aviation databases are industry and public. The company
unrivaled in their scale, accuracy and specializes in real-time global flight
comprehensiveness. OAG specializes in tracking, weather and other data services
aviation data compilation, analysis and that power many of the world’s most
forecasting tools, timetable and mapping popular travel applications. The company
applications, and tools for aviation and also provides its own web and mobile
disruption management. applications to passengers worldwide.
3

4. Contents
Monthly Performance Report
U.S. Carriers, November 2012
Section Contents Slide
Introduction Methodology 5
Glossary of Terms Explanation of aviation terms used 6
Key Metrics November 2012 By Carrier, Rankings 8
Airport Summaries Top 5 Departures, Arrivals 11
Individual Carrier Metrics Summary & detail for individual carriers 13
To receive this report by email each month, please visit masflight.com
4

5. Introduction
Monthly Performance Report: November 2012
The masFlight Monthly Performance Report summarizes United States airline performance.
Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled
carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time
data reports differ from ours because:
(1) Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater
share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low
fare and regional carriers are therefore excluded. Our report captures most of these carriers.
(2) Our report includes international flights by U.S. carriers. DOT includes only domestic flight
operations in its report, since carriers do not report international flights.
(3) DOT reports on-time performance by operating carrier, not by marketing carrier. For
example, both United and Delta market regional flights that are operated by SkyWest. We report
performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier.
(4) DOT reports focus on on-time arrivals only. We focus on three operational statistics.
“D15” performance is the percent of flights that depart the gate within 15 minutes of schedule.
“A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule.
“CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination,
net of cancellations and non-completed diversions.
5

6. Definitions
Terms Used
Italicized terms are the key definitions used
Term Definition
CF% (Completion Factor) The percent of flights scheduled that arrive at their destination
D0% Flights that depart from their origin by the scheduled departure time
D15% (On-Time Departures) Flights that depart from their origin within 15 minutes of the scheduled time
A0% Flights that arrive at their destination on or before scheduled arrival time
A14% (On-Time Arrivals) Flights that arrive at their destination within 14 minutes of schedule
Gate Turn Time The “on-gate” time between gate arrival and gate departure for a given aircraft
Scheduled Gate Turn Turn time defined by scheduled arrival to scheduled departure time
Actual Gate Turn Turn time defined by actual arrival to actual departure time
Taxi-Out Time Time from gate departure to runway takeoff
Taxi-In Time Time from runway landing to gate arrival
Ground Delay Program FAA delays for flights at departure airport for flights into a specific facility
6

7. Key Metrics
U.S. Airline System Performance Metrics
November 2012
Departures Arrivals
U.S. Airline Tracked
Category Flights Completed On Schedule On-time On Schedule On-time
CF% D0% D15% A0% A14%
All U.S. Airlines 675,352 98.8% 67.6% 86.6% 67.7% 85.8%
Mainline Airlines 230,767 99.2% 67.3% 87.7% 68.6% 86.5%
Low Fare Airlines 147,347 99.4% 58.1% 85.4% 65.9% 86.1%
Regionals 297,238 98.2% 72.7% 86.4% 67.9% 85.0%
All U.S. Airlines include all U.S. carriers tracked by masFlight
Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways
Low Fare Airlines include JetBlue, AirTran, Frontier, Spirit and Southwest
Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive,
Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Cape Air (United), Mesaba, Mesa, Republic, Silver, and Air Wisconsin.
7

8. Key Metrics
U.S. Carrier Summaries
November 2012
All Flights Mainline Only Regional Carriers
Airline Tracked CF% D15% A14% Tracked CF% D15% A14% Tracked CF% D15% A14%
American 101,305 99.0 84.8 82.7 53,717 99.2 81.8 79.4 47,588 98.8 88.3 86.5
Alaska 23,753 98.9 90.0 88.8 12,834 99.6 89.8 87.3 10,919 98.2 90.2 90.5
United 154,310 97.9 83.4 83.4 53,074 98.6 84.6 85.8 101,236 97.6 82.8 82.1
Delta 149,391 98.9 89.9 88.9 68,470 99.6 91.1 90.6 80,921 98.3 88.8 87.4
Frontier 8,845 99.6 84.5 80.4 6,567 99.8 86.2 82.9 2,278 99.1 79.6 73.1
US Airways 90,536 98.8 89.4 86.4 36,257 99.0 92.0 88.8 54,279 98.6 87.7 84.8
AirTran 17,165 99.6 94.2 91.5
JetBlue 22,020 98.5 84.3 83.3
Hawaiian 6,415 99.9 95.6 92.5
Southwest 90,231 99.5 84.1 86.5
Spirit 6,651 99.9 81.0 78.8
Virgin America 4,713 99.4 87.9 87.7
(a) Mainline flights marketed by Continental and United are operated by United
Includes flights to, from and within North America only
CF% = Completed Flights (not cancelled or diverted)
D15% = On-time Flight Departures
A14% = On-time Flight Arrivals
8

9. Key Metrics
Top Ten Airlines by Marketing Carrier
November 2012
Rank Airline On-Time Arrival Percentage
1 Hawaiian Airlines 92.5%
2 AirTran Airways 91.5%
3 Delta Airlines 88.9%
4 Alaska Airlines 88.8%
5 Virgin America 87.7%
6 Southwest Airlines 86.5%
7 US Airways 86.4%
8 United Airlines 83.4%
9 JetBlue Airways 83.3%
10 American Airlines 82.7%
Arrivals at gate within 14 minutes of schedule (A14%)
Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations.
Excludes codeshare flights operated by other airlines.
9

10. Key Metrics
Top Ten Airlines by Operating Carrier
November 2012
Rank Airline On-Time Arrival Percentage
1 Hawaiian Airlines 92.5%
2 Mesa Airlines 91.7%
3 AirTran Airways 91.5%
4 Horizon 91.1%
5 Compass Airlines 90.9%
6 Delta Airlines 90.6%
7 US Airways 88.8%
8 PSA 87.7%
8 Virgin America 87.7%
10 American Eagle 87.3%
10 Pinnacle Airlines 87.3%
10 Alaska Airlines 87.3%
Arrivals at gate within 14 minutes of schedule (A14%)
Includes all flights operated by each carrier, including domestic and international operations to/from North America.
Regional affiliate flying for different airlines is grouped under the regional airline.
10

11. Best & Worst Airports: Departures
Best Performing Major Airports by Departure Performance
November 2012 (All Flights)
Airport Flights From: CF% D0% D15%
MSP Minneapolis/St. Paul 99.3% 78.1% 90.2%
SLC Salt Lake City 99.4% 76.3% 90.2%
TPA Tampa Int’l 99.6% 71.6% 90.1%
ATL Atlanta Jackson Hartsfield Int’l 99.7% 72.8% 89.8%
CLT Charlotte Douglas Int’l 99.3% 71.9% 89.8%
Worst Performing Major Airports by Departure Performance
November 2012 (All Flights)
Airport Flights From: CF% D0% D15%
SFO San Francisco Int’l 97.2% 56.0% 78.1%
EWR Newark Liberty Int’l 95.3% 57.9% 78.8%
MDW Chicago Midway 99.6% 47.1% 80.0%
BWI Baltimore/Washington 99.5% 53.7% 80.8%
MIA Miami Int’l 99.3% 57.8% 80.9%
For definitions, see notes at beginning of presentation.
11

12. Best & Worst Airports: Arrivals
Best Performing Major Airports by Arrival Performance
November 2012 (All Flights)
Airport Flights To: A0% A14%
PHX Phoenix Sky Harbor 74.1% 90.9%
IAH George Bush Intercontinental 79.2% 90.4%
ATL Atlanta Hartsfield Jackson Int’l 72.9% 90.1%
MSP Minneapolis/St. Paul 74.3% 89.9%
SLC Salt Lake City 73.5% 89.9%
Worst Performing Major Airports by Arrival Performance
November 2012 (All Flights)
Airport Flights To: A0% A14%
SFO San Francisco Int’l 56.6% 73.0%
EWR Newark Liberty 62.6% 78.5%
JFK John F. Kennedy Int’l 61.6% 80.7%
LGA New York LaGuardia 63.7% 80.8%
PHL Philadelphia Int’l 60.4% 81.3%
For definitions, see notes at beginning of presentation.
12

13. Individual Carrier Metrics
AirTran Airways Operations Performance
November 2012: 99.6% completed, 94.2% on-time departures, 91.5% on-time arrivals
Hub Performance Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out Route CF% D0% D15% A0% A14%
ATL 99.8 82.0 94.9 75.1 92.9 18.7 min ATL-MCO 100.0 81.3 96.7 78.5 96.7
MCO 99.7 83.4 92.8 73.5 92.3 16.4 min MCO-ATL 100.0 86.3 95.1 58.9 88.2
BWI 99.5 81.8 90.4 64.0 86.3 16.9 min FLL-ATL 100.0 84.7 94.1 71.6 92.4
MKE 99.4 90.9 96.3 75.9 94.2 13.3 min LGA-ATL 97.0 79.8 87.7 65.4 86.4
ATL-LGA 97.4 74.7 90.8 68.6 85.6
ATL-FLL 100.0 81.6 94.4 73.1 93.2
Performance by Aircraft Type ATL-TPA 100.0 86.1 95.7 84.7 96.2
Family CF% D0% D15% A0% A14% TPA-ATL 100.0 84.2 93.3 78.0 90.9
Boeing 717 99.6 86.2 94.8 74.7 92.2 BWI-FLL 100.0 80.8 90.4 60.5 84.2
Boeing 737 99.7 80.6 92.3 68.5 89.2 FLL-BWI 100.0 78.4 89.2 67.0 86.9
13

14. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
11/15/12
A14%
14
11/16/12
11/17/12
11/18/12
CF%
11/19/12
All Marketed Flights
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
11/26/12
AirTran Airways A14% and CF% by Day
11/27/12
11/28/12
11/29/12
11/30/12
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Individual Carrier Metrics
Completion Factor %

15. Individual Carrier Metrics
American Airlines Operations Performance
November 2012: 99.0% completed, 84.8% on-time departures, 82.7% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator
Operator CF% D0%
CF% D0% D15%
D15% A0%
A0% A14%
A14%
DFW 99.6 56.1 81.8 70.5 87.2 14.1 min American 99.2 56.8 81.8 57.6 79.4
American
ORD 99.3 65.8 85.2 69.4 85.1 15.8 min American Eagle 98.9 75.6 88.5 71.2 87.3
MIA 99.2 54.7 79.1 65.7 83.3 16.1 min American Eagle
Chautauqua 98.6 75.8 87.8 49.1 79.9
LAX 99.1 65.9 85.2 59.6 80.6 17.5 min
Chautauqua
Executive 94.5 77.5 86.2 60.1 83.1
LGA 95.1 76.2 86.3 68.1 81.7 23.8 min
JFK 97.0 58.5 82.7 63.1 81.3 25.3 min Executive
Skywest 100.0 66.0 85.2 53.5 81.4
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14% Route CF% D0% D15% A0% A14%
Boeing 737 99.4 58.9 84.6 58.7 81.7 LAX-DFW 99.8 62.0 86.8 55.3 84.0
DFW-LAX 99.8 38.1 78.4 57.4 78.8
Boeing 757 99.1 52.3 75.8 52.8 73.6
ORD-DFW 100.0 58.5 86.5 75.7 90.1
Boeing 767 97.6 50.8 75.6 52.0 69.6 DFW-ORD 100.0 50.0 81.5 56.7 80.8
Boeing 777 98.6 51.5 79.2 46.6 67.4 ORD-LGA 96.5 58.0 81.5 66.7 79.2
ATR-72 Prop 94.5 77.5 86.2 60.1 83.1 LGA-ORD 96.7 70.9 83.4 74.1 85.5
CRJ-700 97.6 68.7 83.7 62.8 81.5 DFW-SAT 100.0 43.2 79.0 57.0 80.0
SAT-DFW 99.8 75.5 90.5 63.5 88.1
ERJ-135/140/145 99.2 76.7 89.3 70.3 87.7
AUS-DFW 99.8 70.3 89.5 68.1 88.7
MD-80 Series 99.4 57.9 82.6 60.0 81.9 DFW-AUS 99.8 48.2 77.1 47.5 76.7
15

16. On-Time Arrivals (A14) Performance
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
11/15/12
A14%
16
11/16/12
11/17/12
11/18/12
CF%
11/19/12
All Marketed Flights
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
11/26/12
11/27/12
American Airlines A14% and CF% by Day
11/28/12
11/29/12
11/30/12
90.0%
91.0%
92.0%
93.0%
94.0%
95.0%
96.0%
97.0%
98.0%
99.0%
100.0%
Completion Factor %
Individual Carrier Metrics

17. Individual Carrier Metrics
Alaska Airlines Operations Performance
November 2012: 98.9% completed, 90.0% on-time departures, 88.8% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
Alaska 99.6 76.2 89.8 68.9 87.3
SEA 99.3 71.2 90.6 75.9 90.8 12.8 min
Horizon 98.4 68.1 90.6 73.7 91.1
PDX 98.9 73.0 90.3 75.9 91.6 10.1 min
SkyWest 98.2 74.6 88.3 66.6 87.4
ANC 97.8 78.5 89.6 71.1 84.7 13.1 min PenAir 85.3 62.2 74.4 52.6 65.7
Performance by Aircraft Type Key Market Performance
Route CF% D0% D15% A0% A14%
Family CF% D0% D15% A0% A14%
PDX-SEA 97.8 74.1 91.2 81.0 93.0
Boeing 737 99.7 76.0 89.8 68.5 87.3 SEA-PDX 97.9 63.1 91.2 67.7 92.0
SEA-GEG 99.2 72.0 91.9 73.7 92.7
B737 Combi 97.9 79.2 89.2 73.9 87.5 GEG-SEA 99.0 76.8 92.3 75.9 92.3
ANC-SEA 99.7 77.9 94.4 65.5 89.7
CRJ-700 98.2 74.6 88.3 66.6 87.4 SEA-ANC 100.0 63.7 85.5 73.5 85.8
SEA-LAX 100.0 78.9 93.3 55.1 83.9
Q400 98.4 68.1 90.6 73.7 91.1 LAX-SEA 100.0 78.4 92.9 83.4 95.1
BOI-SEA 99.6 79.4 94.8 88.8 94.8
Saab 340 85.3 62.2 74.4 52.6 65.7
SEA-BOI 100.0 67.5 91.0 65.0 91.9
17

18. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
11/15/12
A14%
18
11/16/12
11/17/12
11/18/12
CF%
11/19/12
All Marketed Flights
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
11/26/12
Alaska Airlines A14% and CF% by Day
11/27/12
11/28/12
11/29/12
11/30/12
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

19. Individual Carrier Metrics
Delta Air Lines Operations Performance
November 2012: 98.9% completed, 89.9% on-time departures, 88.9% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
ATL 99.8 72.1 89.2 73.9 90.6 18.7 min Delta 99.6 75.6 91.1 74.9 90.6
DTW 99.6 74.1 87.6 73.6 88.7 19.5 min Pinnacle 98.6 78.0 88.7 73.4 87.3
MSP 99.4 79.5 90.6 77.5 91.4 17.3 min ExpressJet 99.6 77.2 87.6 76.8 88.5
LGA 94.3 76.4 86.4 67.6 83.4 28.0 min SkyWest 98.7 80.6 91.1 71.3 88.9
SLC 99.6 79.4 91.4 76.2 91.7 19.9 min Compass 98.4 84.1 92.2 79.2 90.9
Chautauqua 96.0 72.4 84.8 55.4 77.8
JFK 96.8 70.7 84.6 62.5 81.3 30.4 min
Shuttle America 94.3 81.7 90.8 72.4 87.5
CVG 98.9 80.8 90.7 79.6 91.4 14.7 min GoJet 94.4 74.8 83.1 64.0 80.7
MEM 99.3 84.7 92.2 82.0 93.1 17.2 min
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14% Route CF% D0% D15% A0% A14%
Airbus 319/320 99.1 76.0 89.7 75.4 89.5 LGA-ATL 96.7 84.9 94.3 74.4 91.1
Airbus 330 99.8 71.7 89.1 75.3 89.0 ATL-LGA 97.8 72.9 92.5 76.8 89.3
Boeing 737 99.6 75.8 91.7 77.7 91.6
ATL-MCO 100.0 54.6 86.0 71.7 89.9
Boeing 747 100.0 75.8 86.2 65.2 84.6
MCO-ATL 100.0 80.0 94.3 71.2 93.7
Boeing 757 99.7 73.6 91.9 73.5 91.2
Boeing 767 99.2 72.8 88.9 73.3 87.9
ATL-DCA 100.0 74.0 88.3 74.3 90.3
Boeing 777 99.8 76.7 90.4 67.3 85.7 DCA-ATL 99.8 80.5 94.9 82.2 95.1
CRJ Series 98.8 78.2 88.6 73.7 87.8 LGA-BOS 91.9 85.5 92.3 80.5 92.6
DC-9-50 99.8 78.7 91.0 75.5 90.1 BOS-LGA 92.4 87.7 95.6 67.2 86.2
EMB-120 98.5 80.6 92.4 70.4 89.2 FLL-ATL 99.7 77.2 94.7 73.5 94.4
EMB-170/175 96.6 83.1 91.6 76.3 89.4 ATL-FLL 100.0 59.4 93.0 74.5 94.1
ERJ-145 96.0 72.4 84.8 55.4 77.8
MD-88 99.7 78.1 92.8 75.3 92.1
MD-90 99.9 74.3 88.7 75.0 89.8
19

20. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
11/15/12
A14%
20
11/16/12
11/17/12
11/18/12
CF%
11/19/12
All Marketed Flights
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
11/26/12
Delta Air Lines A14% and CF% by Day
11/27/12
11/28/12
11/29/12
11/30/12
90.0%
92.0%
96.0%
98.0%
94.0%
100.0%
Completion Factor %
Individual Carrier Metrics

21. Individual Carrier Metrics
Frontier Airlines Operations Performance
November 2012: 99.6% completed, 84.5% on-time departures, 80.4% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
DEN 99.8 50.0 81.6 56.1 83.3 13.2 min Frontier 99.8 58.7 86.2 53.5 82.9
MKE 98.2 76.4 88.8 50.9 83.2 12.2 min Republic 99.4 59.2 78.9 45.4 72.5
MCI 98.7 65.0 86.0 58.1 78.8 11.5 min Chautauqua 92.9 88.2 95.7 48.4 88.2
Performance by Aircraft Type Key Market Performance
Route CF% D0% D15% A0% A14%
Family CF% D0% D15% A0% A14% LAS-DEN 100 67.7 89.9 63.5 87.8
DEN-LAS 100 44.9 80.7 51.9 80.2
A318/319/320 99.8 58.7 86.2 53.5 82.9 DFW-DEN 100 75.6 91.1 61.3 84.5
DEN-DFW 100 59.9 83.2 59.3 82.0
EMB-170/190 99.4 59.2 78.9 45.4 72.5 SLC-DEN 100 73.0 85.8 58.8 77.7
DEN-SLC 100 54.7 87.2 56.1 85.8
ERJ-135 92.9 88.2 95.7 48.4 88.2 DEN-LAX 100 44.1 82.8 27.6 66.9
LAX-DEN 100 40.0 69.7 38.6 73.1
SFO-DEN 100 68.8 80.1 51.8 77.3
DEN-SFO 100 30.5 68.1 29.8 56.0
21

22. On-Time Arrivals (A14) Performance
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
40.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
A14%
11/15/12
22
11/16/12
11/17/12
CF%
11/18/12
11/19/12
All Marketed Flights
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
11/26/12
Frontier Airlines A14% and CF% by Day
11/27/12
11/28/12
11/29/12
11/30/12
92%
94%
96%
98%
90%
100%
102%
Completion Factor %
Individual Carrier Metrics

23. Individual Carrier Metrics
JetBlue Airways Operations Performance
November 2012: 98.5% completed, 84.3% on-time departures, 83.3% on-time arrivals
Focus City Performance Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out Route CF% D0% D15% A0% A14%
JFK 96.8 63.0 83.1 66.3 83.6 23.3 min
DCA-BOS 99.3 70.8 82.2 64.8 80.4
BOS 99.8 66.1 86.7 67.9 85.0 18.4 min
BOS-DCA 100.0 71.0 84.1 73.1 85.2
MCO 99.5 65.7 84.2 66.5 84.6 16.8 min
FLL 99.2 62.1 81.5 61.5 81.4 17.8 min MCO-JFK 97.8 64.0 87.5 56.4 84.5
SJU 98.3 66.1 82.8 64.5 83.4 13.7 min JFK-MCO 97.8 54.5 82.2 66.3 84.8
LGB 99.7 68.1 83.4 68.0 83.9 13.4 min FLL-JFK 96.8 54.5 76.0 52.9 76.9
JFK-FLL 96.8 46.9 77.6 61.8 80.9
Performance by Aircraft Type
BOS-MCO 100.0 69.9 90.9 69.9 88.5
Family CF% D0% D15% A0% A14%
MCO-BOS 100.0 70.3 87.6 67.5 86.6
Airbus A320 98.7 64.8 84.5 64.2 83.2
JFK-BUF 95.2 69.7 82.3 66.2 83.3
EMB-190 98.1 70.1 83.9 68.7 83.4 BUF-JFK 95.7 74.9 86.4 69.8 84.4
23

24. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
11/15/12
A14%
24
11/16/12
11/17/12
11/18/12
CF%
11/19/12
11/20/12
All Marketed Flights
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
11/26/12
11/27/12
JetBlue Airways A14% and CF% by Day
11/28/12
11/29/12
11/30/12
70.0%
80.0%
85.0%
90.0%
95.0%
75.0%
100.0%
Completion Factor %
Individual Carrier Metrics

25. Individual Carrier Metrics
Southwest Airlines Operations Performance
November 2012: 99.5% completed, 84.1% on-time departures, 86.5% on-time arrivals
Focus City Performance Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out
Route CF% D0% D15% A0% A14%
MDW 99.7 39.5 77.2 66.3 86.9 10.8 min
HOU-DAL 96.5 49.8 85.8 60.4 86.6
LAS 99.6 43.7 82.2 71.4 89.4 12.4 min
DAL-HOU 96.9 51.3 87.9 73.2 90.0
BWI 99.8 41.5 76.5 55.7 81.7 13.4 min
OAK-BUR 98.2 47.2 84.8 60.5 88.0
PHX 99.4 45.7 84.1 70.3 89.3 10.9 min
BUR-OAK 98.4 62.4 91.2 66.1 90.9
DEN 99.7 39.6 79.7 70.6 89.4 12.3 min
PHX-LAS 98.1 58.5 88.4 71.5 89.8
DAL 99.2 46.5 87.8 71.6 90.8 9.4 min
LAS-PHX 98.6 47.0 84.4 69.4 89.0
OAK-LAX 98.0 31.5 80.7 54.0 81.9
Performance by Aircraft Type
Family CF% D0% D15% A0% A14% LAX-OAK 97.7 54.8 86.2 65.9 88.9
733 99.5 46.6 81.5 61.0 84.0
735 99.3 58.5 88.8 70.5 90.5 DAL-SAT 99.1 50.9 89.1 77.8 93.2
737 99.5 51.4 84.8 67.1 87.2
738 99.5 29.9 80.5 59.1 84.4 SAT-DAL 99.4 68.4 91.4 72.9 92.9
25

26. On-Time Arrivals (A14) Performance
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
100.0%
95.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
11/15/12
A14%
26
11/16/12
11/17/12
11/18/12
CF%
11/19/12
All Marketed Flights
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
11/26/12
11/27/12
Southwest Airlines A14% and CF% by Day
11/28/12
11/29/12
11/30/12
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

27. Individual Carrier Metrics
Spirit Airlines Operations Performance
November 2012: 81.0% on-time departures, 78.8% on-time arrivals
Focus City Performance Key Market Performance
Airport D0% D15% A0% A14% Taxi-Out
Route D0% D15% A0% A14%
FLL 58.1 77.2 59.9 76.7 17.0 min
LGA-FLL 78.3 90.0 70.8 81.7
ORD 70.7 81.5 66.4 79.1 16.0 min
FLL-LGA 61.7 85.8 58.3 81.7
DTW 70.0 81.2 65.6 83.0 13.7 min
LAS-DTW 73.3 86.7 61.1 80.0
DTW-LAS 71.1 84.4 70.0 82.2
ACY-FLL 67.4 87.2 64.0 86.0
Performance by Aircraft Type FLL-ACY 66.7 77.0 52.9 72.4
Family D0% D15% A0% A14%
FLL-ATL 48.1 70.4 37.0 64.2
319 68.3 81.5 63.7 79.6
320 62.1 79.2 59.3 77.1 ATL-FLL 63.8 82.5 66.3 78.8
321 73.8 89.2 60.4 82.5
ORD-FLL 65.3 80.0 72.0 80.0
FLL-ORD 56.0 69.3 50.7 70.7
27

28. On-Time Arrivals (A14) Performance
50.0%
55.0%
60.0%
65.0%
75.0%
80.0%
85.0%
90.0%
100.0%
70.0%
95.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
28
11/15/12
A14%
11/16/12
11/17/12
11/18/12
All Marketed Flights
11/19/12
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
Spirit Airlines A14% and CF% by Day
11/26/12
11/27/12
11/28/12
11/29/12
11/30/12
Individual Carrier Metrics

29. Individual Carrier Metrics
United Airlines Operations Performance
November 2012: 97.9% completed, 83.4% on-time departures, 83.4% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
ORD 98.7 59.4 80.7 69.1 84.4 16.8 min United 98.6 57.5 84.6 71.1 85.8
ExpressJet 97.9 67.6 82.8 69.0 83.2
IAH 99.6 61.8 86.0 80.7 91.3 15.9 min Skywest 97.3 65.3 82.3 62.7 81.1
EWR 94.6 53.9 76.6 64.4 79.1 21.4 min
Shuttle America 97.0 71.5 85.8 62.6 81.7
DEN 98.5 63.1 83.7 71.1 85.8 15.5 min
CommutAir 96.2 68.0 77.4 60.9 76.2
SFO 96.5 52.2 75.0 58.1 74.0 18.7 min
GoJet 98.6 70.2 82.1 63.8 80.9
IAD 99.0 65.3 85.1 70.5 86.6 17.3 min
Trans States 98.9 68.2 84.5 69.8 85.7
LAX 98.4 58.1 82.0 64.1 82.2 17.4 min Mesa 98.6 77.8 90.0 78.6 90.2
CLE 98.9 71.8 86.5 66.9 85.6 14.4 min Silver Airways 99.6 77.0 85.7 66.5 83.8
Chautauqua 98.2 71.5 88.5 51.5 81.2
Republic 90.5 41.9 63.2 42.0 62.8
Performance by Aircraft Type Cape Air 99.4 85.9 96.4 85.0 94.6
Family CF% D0% D15% A0% A14%
A319/320 98.6 65.8 85.7 75.3 86.7
Airbus A330* 98.8 53.1 85.7 72.2 87.9
Key Market Performance
Boeing 737 98.4 41.8 68.8 45.1 64.8
Route CF% D0% D15% A0% A14%
Boeing 747 98.2 57.9 83.3 68.4 84.2
Boeing 757 97.9 49.3 79.2 63.5 80.8 CLE-ORD 99.0 70.0 86.6 72.1 86.3
Boeing 767 98.8 56.0 83.3 63.0 81.2 EWR-ORD 96.8 62.4 84.0 79.2 87.5
Boeing 777 100.0 31.7 75.3 51.6 74.2 ORD-CLE 99.3 64.6 81.8 66.8 82.3
Boeing 787 99.4 85.9 96.4 85.0 94.6 ORD-EWR 96.3 49.2 80.4 60.5 79.8
ATR-72 Prop 98.3 69.5 84.7 66.6 83.7
LAX-SFO 98.5 44.0 74.6 55.3 67.3
CRJ-200/700 94.6 61.1 73.6 55.9 72.6
Dash-8-200 94.7 57.4 75.6 54.5 74.6 SFO-LAX 99.0 51.9 80.9 57.3 77.4
EMB-120 97.0 71.5 85.8 62.6 81.7 SFO-ORD 99.2 48.8 77.9 65.7 81.0
ERJ-145 98.0 67.6 83.1 68.3 83.2 LGA-ORD 92.0 60.6 81.7 69.0 82.8
Saab 340 99.6 77.0 85.7 66.5 83.8 ORD-LGA 93.8 60.8 78.6 59.4 74.4
29 SAN-LAX 96.7 58.0 81.5 56.6 79.7
* A330 Operated by Aer Lingus IAD-MAD

30. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
75.0%
80.0%
85.0%
90.0%
95.0%
70.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
11/15/12
A14%
30
11/16/12
11/17/12
11/18/12
CF%
11/19/12
All Marketed Flights
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
11/26/12
United Airlines A14% and CF% by Day
11/27/12
11/28/12
11/29/12
11/30/12
80.0%
85.0%
90.0%
95.0%
100.0%
Completion Factor %
Individual Carrier Metrics

31. Individual Carrier Metrics
US Airways Operations Performance
November 2012: 98.8% completed, 89.4% on-time departures, 86.4% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
US Airways 99.0 75.9 92.0 69.0 88.8
CLT 99.4 71.6 90.1 66.7 89.3 18.8 min
Air Wisconsin 97.8 68.0 82.9 59.1 79.4
PHL 98.4 69.1 85.0 60.1 81.2 18.0 min Piedmont 97.9 64.7 84.6 58.2 81.3
PSA 99.4 71.1 89.4 64.5 87.7
PHX 99.5 76.3 91.8 79.2 94.1 18.0 min Republic 99.3 79.8 90.4 64.6 86.0
DCA 98.9 69.6 87.2 62.3 85.1 22.6 min Mesa 99.3 82.3 92.9 74.8 92.4
Skywest 99.0 86.4 94.3 82.0 94.1
Chautauqua 98.9 69.8 87.4 47.3 78.7
Trans States 98.6 87.3 95.4 81.0 94.2
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14% Route CF% D0% D15% A0% A14%
Airbus A319/320/321 99.0 76.0 92.2 69.0 89.1 BOS-PHL 99.8 85.9 94.1 77.9 90.6
Airbus A330 99.6 75.6 89.2 69.9 86.3 PHL-BOS 99.2 79.6 91.1 74.4 88.7
Boeing 737 99.8 73.2 92.0 65.8 89.0 DCA-LGA 90.6 76.3 90.8 62.8 83.5
Boeing 757 99.3 71.1 91.7 67.6 86.8 LGA-DCA 90.1 79.5 89.9 66.6 86.0
Boeing 767 99.5 74.4 89.8 67.2 85.6 DCA-BOS 99.5 74.9 93.5 69.8 89.9
CRJ Series 98.7 73.3 87.8 65.8 85.7 BOS-DCA 99.5 89.1 97.9 83.7 95.6
Dash 8-100/300 97.9 64.7 84.6 58.2 81.3 LGA-BOS 87.7 90.0 95.3 79.1 92.8
EMB-170/175/190 98.6 80.5 90.8 66.9 86.5 BOS-LGA 88.2 89.8 94.4 77.0 88.2
ERJ-145 98.8 72.9 88.8 53.3 81.5 LGA-CLT 92.6 70.3 86.9 67.4 83.4
CLT-LGA 93.3 67.1 87.2 52.8 76.9
31

32. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
11/15/12
A14%
32
11/16/12
11/17/12
11/18/12
CF%
11/19/12
All Marketed Flights
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
US Airways A14% and CF% by Day
11/26/12
11/27/12
11/28/12
11/29/12
11/30/12
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

33. Individual Carrier Metrics
Virgin America Operations Performance
November 2012: 99.4% completed, 87.9% on-time departures, 87.7% on-time arrivals
Focus City Performance Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out Route CF% D0% D15% A0% A14%
SFO-LAX 99.1 71.2 89.1 66.8 89.1
SFO 99.2 71.4 90.2 71.8 80.4 13.4 min
LAX-SFO 99.1 61.5 78.3 67.4 77.1
LAX 99.5 68.2 90.7 77.5 93.4 10.6 min
SFO-LAS 99.1 77.2 89.8 78.1 88.4
JFK 98.8 61.6 84.8 65.8 90.3 23.7 min
LAS-SFO 99.1 66.2 76.1 71.0 77.1
BOS 100.0 58.8 84.3 53.5 88.0 15.4 min JFK-LAX 98.8 58.2 87.1 85.3 94.1
LAX-JFK 98.2 67.7 95.0 58.6 88.9
SAN-SFO 96.5 60.9 77.5 71.9 77.0
Performance by Aircraft Type
JFK-SFO 98.6 61.7 80.1 77.3 83.7
Family CF% D0% D15% A0% A14%
319 99.1 69.8 86 69 85.5 SFO-JFK 98.6 69.9 96.3 78.3 92.8
320 99.4 67.5 88.4 72.2 88.4 SFO-SAN 96.5 71.5 91.2 69.3 89.8
33

34. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
11/1/12
11/2/12
11/3/12
11/4/12
11/5/12
11/6/12
11/7/12
11/8/12
11/9/12
11/10/12
11/11/12
11/12/12
11/13/12
11/14/12
11/15/12
A14%
34
11/16/12
11/17/12
11/18/12
CF%
11/19/12
All Marketed Flights
11/20/12
11/21/12
11/22/12
11/23/12
11/24/12
11/25/12
11/26/12
Virgin America A14% and CF% by Day
11/27/12
11/28/12
11/29/12
11/30/12
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

35. Methodology
Notes
Methodology. masFlight operations data is collected from various operational and schedule providers and matched
using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from
airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the
Federal Aviation Administration, NOAA and other government sources.
Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of
masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any
aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity
of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part
259 or EU Regulation 261/2004.
masFlight is a registered trademark of Marks Systems Inc.
Copyright 2012 Marks Systems Inc., masflight.com, All Rights Reserved
For more information, please contact:
Edmund Otubuah
Director of Aviation Products
edmund@masflight.com
35

36. About masFlight and Marks Systems
masFlight, a Marks Systems product, is an analytics
platform focused on aviation operations. We integrate
multiple data sources to create reliable, end-to-end Marks Systems is a privately
records for 82,000+ global flight operations daily. held company based in the
masFlight data can be used to gain insight to aviation operations questions Washington, DC area.
through improved competitive environment context and transparency.
masFlight goes far beyond U.S. DOT and typical FLIFO data sets. We
collect and consolidate operational data for virtually all U.S. carriers and for Marks Systems Inc.
many global airlines, allowing apples-to-apples comparisons. 4833 Rugby Avenue
Suite 301
We link contextual information including published Bethesda, MD 20814
schedules, weather, airport configuration, and fleet registries to individual (888) 809-2750 Toll-Free
flights, allowing analysts to focus queries on relevant metrics or constraints.
We are a team of experienced aviation operations analysts who www.masflight.com
understand the importance of data integrity and accuracy. We multi-source
our information and extensively validate and reconcile new data. Press Contact:
media@markssystems.com
Our portfolio of solutions makes accessing masFlight data easy.
Web application
Direct cloud SQL access
Reports & dashboards
Custom data requests
Consulting solutions
36