Personal Information
Entreprise/Lieu de travail
Helsinki Area, Finland Finland
Profession
Co-founder, VP Sales & Marketing, at Etuma
Site Web
www.etuma.com
À propos
My main mission during the last three years have beent trying to figure out how unstructured text feedback (social media, forums, NPS, transaction queries etc.) analysis can improve overall customer satisfaction.
Specialties: Customer Experience Management, Text Analytics, Internet applications and services, customer development and sales, management, start-ups, r&d management, large account management, program management, finance and control, IT management
Mots-clés
customer experience
text analysis
big data
data analysis
financial services
banking
professional development
transformation
market analysis
bi
online surveys
online survey
feedback
traffic safety
intelligent traffic
Tout plus
Présentations
(7)J’aime
(1)Cx Professional's Guide
Matti Airas
•
il y a 8 ans
Personal Information
Entreprise/Lieu de travail
Helsinki Area, Finland Finland
Profession
Co-founder, VP Sales & Marketing, at Etuma
Site Web
www.etuma.com
À propos
My main mission during the last three years have beent trying to figure out how unstructured text feedback (social media, forums, NPS, transaction queries etc.) analysis can improve overall customer satisfaction.
Specialties: Customer Experience Management, Text Analytics, Internet applications and services, customer development and sales, management, start-ups, r&d management, large account management, program management, finance and control, IT management
Mots-clés
customer experience
text analysis
big data
data analysis
financial services
banking
professional development
transformation
market analysis
bi
online surveys
online survey
feedback
traffic safety
intelligent traffic
Tout plus