1. Michelle Hagman
424 N Crooked Lake Lane
Lindenhurst, Il 60046
847 245-4195
mthagman@sbcglobal.net
http://www.linkedin.com/in/michellehagman
Objective
To join a dynamic, positive and stable workforce where I can enhance my professional
skills and interact with customers and clients.
Summary of Qualifications
Over 5 years experience front office reception and customer service in a variety of business
settings. Provided support for several departments from Marketing and Sales to Customer
Service.
- Greet persons entering the establishment, determine nature and purpose of visit direct or escort them
to specific destination.
- Operate telephone screen and forward calls, provide information, taking messages and schedule
appointments.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or
explain information.
- Listen and solve customer problems or communicate and resolve them through other channels.
- Transmit information or documents to customers, using computers, mail, or facsimile machine.
- Inventory and order materials, supplies, and services.
- Operate and troubleshoot office machines, such as photocopies and scanners, facsimile machines,
voice mail systems, and personal computers.
- Collect, sort, distribute and route incoming mail and prepare outgoing mail.
- Receive payment and process for orders.
- File, organize, and maintain records.
- Keep a current record of staff members’ whereabouts and availability.
- Compile, copy, collate, and merge papers for mailings.
- Created documents with Microsoft Word, Excel, or Publisher version 2003 and 2010.
Work Experience
Administrative Assistance, Education Masters, Northfield, Il October 2010
Office Coordinator, Marvin Design Gallery, Lake Bluff, IL August 2010 to July 2011
Office Support/Substitute Teacher, Oakland Elementary Antioch, IL February 2007 to May 2010
Child Care provider, Lindenhurst, IL August 2003 to June 2006
Librarian Assistant, Sugar Grove Public Library Sugar Grove, IL March 1997 to May 1999
St. Gall Choir Director, Elburn, IL October 1992 to May 2000
District Sales Manager, Murdoch Magazines, Milwaukee, WI May 1994 to January 1997
District Sales Representative, Murdoch Magazines, Chicago, IL May 1990 to May 1994
Education
BS Music and Business Administration, Millikin University Decatur, IL August 1984 to May 1988