Lean approach in service sector more emphasis speed and cost by eliminating waste in time and resources yet improved the overall quality of service. While Green approach in services focus on reducing environmental risks and improve social performance towards customer values. This paper analyzes the similarities that transform from Lean Service to Green Service and provide the understanding why we need to transform to Green Service to achieve socio-environmental sustainability.

1. TRANSFORMATION FROM LEAN SERVICE
TRANSFORMATION FROM LEAN SERVICE
TO GREEN SERVICE
TO GREEN SERVICE
Muhammad-Azfar Abdullah , Boon-Cheong Chew & Syaiful-Rizal Hamid,
muhmmd.azfar@gmail.com, bcchew@utem.edu.my & syaiful@utem.edu.my
Faculty of Technology Management and Technopreneurship
University of Technical Malaysia Malacca
Hang Tuah Jaya, 76100 Durian Tunggal, Melaka.

2. SECTION 1
INTRODUCTION

3. INTRODUCTION
This paper analyzes the similarities that transform from Lean Service to Green
Service and provide the understanding why we need to transform to Green Service to
achieve socio-environmental sustainability.

4. SECTION 2
LITERATURE REVIEW

5. Benefits of Lean approach
1. Increase efficiency
2. Improve customer response time
3. Improve quality
4. Greater profitability
5. Enhanced public image
Is it GOOD enough?
NO! Based on Bergmiller & McRight (2009)
argued Lean approach is not enough to
minimize negative impacts to the environment.
Based on the argument of Bergmiller & McRight, Dües et al. (2013) determined that the
integration of Lean and Green has potential areas to implement Green practices on
existing business and service practices. By combining Lean and Green Paradigms have
overlap criteria’s where need to consider it.

6. Aim?
Not only elimination of wastes but
managing people and organization in
reducing environmental risks and impacts
while improving ecological efficiency of
organisations as well as minimising lead
time.
Lean & Green Overlap
•Focus: Waste Reduction
•Waste Reduction Techniques
•People & Organisation
•Lead Time Reduction
•Supply Chain Relationship
•Tools/Practices
The integration of Lean and Green practices
will bring benefits to companies and
introducing Green as a new Lean will leads
to ecological friendly.

7. Proposed by Duarte and
Machado (2013), green
paradigm aims to reduce
environmental risks and
impacts while improving
ecological efficiency and
eliminating environmental
waste in organizations.
It is related to the
environment, social, health
and safety benefits, quality
and innovation were taken into
consideration.
Organizational key categories
Leadership Management should establish strategic, measurable lean
and green objectives.
Strategic
planning
Share clear Lean-Green strategy to all levels of
organizations.
People Engaging all employee to root out lean-green waste,
eliminate problems and make improvements.
Processes Organizations should use green value stream mapping to
control better processes.
Stakeholders Creating value for customers, investors, employees &
communities.
Results Monitor and measure the organization, applying lean-green
metrics

8. SECTION 3
CONCLUSION
The contribution of this paper is to develop the understanding of environmental
awareness, yet create safety and health for the society and green attitude to ensure
there is no environmental waste occurred.
Sustainable service operations
Improvement in environmental impact
Realizing cost savings
Increasing revenues
Attracting top talent
Driving productivity improvements

9. CONTACT
1.Muhammad Azfar Bin Abdullah
Email: muhmmd.azfar@gmail.com
LinkedIn: my.linkedin.com/in/azfarabdullah/
2.Boon Cheong Chew
Email: bcchew@utem.edu.my
LinkedIn: my.linkedin.com/in/bcchew
3. Mohd Syaiful Rizal Bin Abd Hamid
Emal: syaiful@utem.edu.my

10. CONTACT
1.Muhammad Azfar Bin Abdullah
Email: muhmmd.azfar@gmail.com
LinkedIn: my.linkedin.com/in/azfarabdullah/
2.Boon Cheong Chew
Email: bcchew@utem.edu.my
LinkedIn: my.linkedin.com/in/bcchew
3. Mohd Syaiful Rizal Bin Abd Hamid
Emal: syaiful@utem.edu.my