Keynote: Driving Business Outcomes with Employee Experience
•
0 j'aime•94 vues
This is my keynote presentation for the Talent Ecosystem Conference in August 2018 where I shared the journey of building an employee experience that is designed to help employees become successful. We demonstrated how positive employee experience leads to positive business outcomes in productivity, customer satisfaction and employee advocacy
Recommandé
Recommandé
Contenu connexe
Tendances
Tendances (20)
Similaire à Keynote: Driving Business Outcomes with Employee Experience
Similaire à Keynote: Driving Business Outcomes with Employee Experience (20)
Dernier
Dernier (20)
Keynote: Driving Business Outcomes with Employee Experience
- 1. Driving Business Outcomes With Employee Experience Lam Mun Choong CEO Nettium Sdn Bhd & Selfdrvn Enterprise
- 2. About Nettium Sdn Bhd • Established in 2009, we are the technology partner of choice for innovative online-businesses to realize their business vision & strategy. • We focus on creating and integrating solutions that will help our customers acquire, engage and retain customers across all channels
- 3. Our Achievements • Awarded 2017 SME100 Fast Moving Companies • Top-20 MSC Status Companies By Revenue • Over 90% of Our Revenue is Derived from Export
- 4. The Story of Nettium’s Employee Experience (EX)
- 5. Our Employee Demographics Snapshot • 350 in Malaysia and Singapore • 74% Male, 26% Female • Average Age of 29 • 90% Local. 12 Nationalities • 80% Technical, 5% Creative, 15% Ops
- 6. • Helps Employees Be Successful • Address Employee Needs • Make Work More Human/Personal • Make Work Simpler • Learn & Live Our Values Our EX Goals
- 7. How do you Design EX? Culture Technology Work Space Employee Experience
- 8. Profile Assess whether - Can do the job - Will do the job - Will fit in Place Identify suitable Role and Teams Enable Job Crafting Onboard Clarify culture, desired behavioral traits and team expectations Develop Identify skills gap and development needs Set learning & development goals Clarify Career Path Motivate continuous learning & development Engage Enable open feedback to optimize performance Build internal social capital Improve wellness to sustain performance Perform Set SMART performance goals Capture goal progression Ensure alignment with corporate goals Feedback Give Managers Feedback Give Company Feedback & Suggestions Get Real Time Peer Feedback Provide Coaching Support Recognize Recognize positive behavior Reward goal achievement in real time Celebrate & recognize in public to create multiplier effect Advocate Build positive employee word of mouth Sell & Recruit Better with Employee as Brand Ambassador Employee Journey: Designed for Great Employee Experience
- 9. EX Design Part 1: Culture
- 11. Only 31% of HR leaders agree their organizations have the necessary culture to drive future business performance - Gartner
- 12. Managing Culture • Knowledge gap: Employees lack awareness of the culture the organization needs • Mindset gap: Employees do not believe in the culture the organization needs • Behaviour gap: Employees do not incorporate behaviours related to the culture the organization needs
- 13. Leaders Must Walk the Talk
- 14. Employee Experience HR Ops People & Culture Facility & Service Compensation & Benefit Performance Management Recruitment Admin Facility & Service Compensation & Benefit Finance Payroll Leave Claims Benefits Admin KPI Management Appraisals Compliance Facility & Service Compensation & Benefit Rewards & Recognition Social & Recreation Leadership Development Learning & Development Corporate Communication Mentoring & Coaching Internal employee External prospect, customer & partner Onboarding Employer Branding Voice of Employee CSR Recreation Wellness Employee Rewards Incentives Hiring Mobility • Process driven • Standardised • Efficiency • Accountability • “Meeting Expectations” • People oriented • Personalized • Growth • Empowerment • “Go the extra mile” MIS Gamification
- 15. Apply Design Thinking in EX • HR Transformation Starts with Mindset Change: Applying Empathy • Focus on the People and Experience, not just the Process • Companies where HR delivers the highest levels of value are almost five times more likely to be using design thinking in their programs than their peers (Deloitte)
- 16. EX Design Part 2: Work Space
- 17. Our WorkSpace • Designed by Employees. For Employees • Reflect our Aspiration & Values
- 19. • Designed to be “Instagrammable” • Create a Sense of Pride & Belonging • Helps Employer Branding
- 20. Multiple, Flexible Options Provided • Open, Team-Based Work Space • Conference Rooms • Space for Stand Up Meetings • Private, Quiet Spaces • Sofa Area for Relaxation • Café Style Dining & Work Space • Recreation Room • Event Space • Nap Room
- 23. We Invests in Employee Well-Being Because Employee Wellness Sustains Employee Performance
- 24. EX Design Part 3: Technology
- 25. Managers Account for 70% of Variance in Employee Engagement. (Gallup) Helping Managers Become Better Coaches and Mentors is Key to a Positive Employee Experience
- 26. What motivates you? Where do your strengths and challenges lie? How do you feel at your best? Interest profile Preference profile Vip24cycle Talent Analytics: Understanding Employee and Job Fit to Improve Engagement
- 27. Improve Coaching Effectiveness: Insights to Employees Strengths, Motivation & Stress Factors
- 28. JOHN TAN CH MOHD KHAIRUL BIN KHIAR SELVAN SHANMUGAM DIVAKARAN Improve Job Fit: Understanding Employee Strengths for Job Crafting
- 29. Team Analytics: Help Managers Take Action on What is Demotivating The Team
- 30. Adhoc Feedback • Make Real time Feedback Possible • Improve employee performance way before appraisal Survey • Simplify feedback capturing • Real time reports and analytics Quiz Quiz • Measure employee’s level of understanding Live Polls • Gather majority votes, pinned on workplace feed Build Your Culture Around Collaboration & Continuous Feedback
- 31. Personal Word AI Cloud Simplify performance feedback analysis for self reflection and performance coaching Personal Goal Setting Capturing and tracking performance goals Job Criteria Align and measure individual work habits with universal job traits for success Help Employees Improve Self-Awareness and Achieve Goals in Real Time
- 32. Instant Employee Recognition. With Personalized Rewards & Flex Benefits.
- 33. Next: Personalized Micro Learning on The Go. With Real Time Learning Analytics
- 35. 86 1679 0.14 B- Internal Benchmarks: 3 Year Study 2013 2015 174 4223 0.35 B+ Headcount Productivity Index Quality Index Customer Satisfaction
- 36. Industry Benchmark: Aon Hewitt Best Employer Survey
- 37. Business Outcomes: How Good EX Impact Our Bottom Line
- 38. 3.72 4.6 9.2 0 1 2 3 4 5 6 7 8 9 10 Medical Leave/Year Annual Medical Leave Days Taken Per Employee (2017) Nettium Average Singapore Average Malaysia Average Lower Absenteeism: +1.36M to Our Annual Bottom Line
- 39. 0 100 200 300 400 500 600 700 800 900 1000 General Posts Blogs about Employees Videos about Employees Average Reach of Social Media by Content High Employee Advocacy: +600K Annual Savings on Recruitment 50%of employees hired via Employee Referral Average Reach
- 40. • EX = Helping Employees Succeed • Leaders Must Walk the Talk • Transform HR with Design Thinking • Help Managers Become Coaches • Make Work Simpler. Deliver Seamless UX • Yes! EX can improve your bottom line Key Takeaways
- 41. Thank You for Your Time! Have a Great TEC! www.nettium.net www.selfdrvn.com