Giselle Aranda, Business Development Manager of Collaboration for MidMarket de Cisco en el marco del Congreso CRM + Social Media + Centros de Contacto México 2012 en el WTC de la Ciudad de México

1. Collaboration Solutions
for Midmarket Business
Giselle Aranda
Sales Business Development Manager
December, 2012
© 2012 Cisco and/or its affiliates. All rights reserved.
2011 Cisco Confidential 1

2. “Sales of smartphones and “Android is the #1 OS for mobile
tablets are now greater than platforms with more than 350,000
all PCs, including notebooks.”! new activations per day.”!
“65% of companies are deploying at “People spend more time on
least one enterprise social software tool.”! Facebook than any other website.”!
“One third of corporations “By 2013, over 90% of
say they are using video at network data traffic will
least once per week.”! be video.”!
“20% of professional PCs will be
“60% of server workloads will
managed under a hosted virtual
be virtualized by 2013.”!
desktop model by 2013.”!
© 2012 Cisco and/or its affiliates. All rights reserved.
2011 Cisco Confidential 2

3. Find expertise and information; enable
Secure access to information and proactive customer interaction.
people from any device, anywhere.
Deliver agility and scale on demand;
create rich media with VDI economics.
Enable high-quality interaction from
anywhere, in real-time and offline.
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

4. How Cisco Can Help…
Cisco’s Collaboration Architecture for Midmarket
Sophistication Meets Simplicity
Unified
Customer
Communica.ons
Collabora.on
SERVICES
CLOUD
Cloud
Collabora.on
ON PREMISE
Applica.ons
TelePresence
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

5. On-premise Communications Solutions for
Growing Businesses
Affordable, Simple Advanced
Collaboration
Cisco Business Edition 6000
Collaboration Applications
Cisco Jabber
UC Cisco WebEx
Messaging
Customer
Collaboration TelePresence Mobility
WIRELESS
WIRED
Enterprise-class Collaboration
Right-sized for
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5

6. From the Factory Day 1 Installation & Deployment Day 2+ Operations & Management
§ Pre-configured software § User-centric Jabber Licensing § Administrator & User Tools
§ 5 co-resident application VMs § Single Sign-on Installation Tools § User Accessibility Features
§ Larger capacity server § Out-of-the-Box & Custom Dial Plans § Mobility Enhancements
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

7. Supporting How You Want to Work and Interact
Cisco IP Endpoint and Client Portfolio
Video
Advanced Personal &
Advanced Collaborative Immersive Media
Professional Media Endpoints
Advanced
Business Business Media Endpoints
Communication Communication Endpoints EX Series
Basic Voice Endpoints 9900 and CTS
Endpoints
Communications 8900 Series Systems
Endpoints 7900 Series
6900 Series
3900 Series
Series
Cisco Jabber On Any Device
Virtualization Experience Clients
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

8. Mobile-enable Your Entire Business with
Unified Communications
Work Effectively Anywhere, Anytime, Any Device.
§ Wired or Wireless
§ Single business number reach, single
voice mailbox
WIRED § Desktop and Cell Phone pickup:
ü Seamlessly move calls between
mobile devices and desktop phones
WIRELESS
§ Mobile Collaboration
ü Extension Mobility
§ IP Phone VPN client for remote workers
Richest Experience in Any Location
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
8

9. Delivering Consistent User Experience on
Your Choice of Devices with Cisco Jabber
Securely unify presence, IM, voice, video,
Rich, Real-time messaging, desktop sharing & conferencing
Communications
All-in-one UC Application Collaborate from Any Workspace
§ Presence & IM § PC, Mac, tablet, smart phone
§ Voice, Video, voice messaging § On-premises & Cloud
One-one
One-to-few § Desktop sharing, conferencing § Integration with Microsoft Office
Real-Time
Best desktop collaboration experience with a choice of
On-premise and Cloud IM & Presence options
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
9

10. Elevate Collaboration Throughout Your
Organization with WebEx
§ Industry-leading web conferencing
ü Audio, web, and high-definition video
ü Meeting, Training, Event, and Support versions
§ Document, application, desktop sharing
§ Manage meeting activities with Meeting Spaces
§ Ad-hoc and scheduled meetings, including
scheduling with Outlook and Lotus Notes
§ Interoperable with Cisco UC products
§ Delivered securely over the Cisco WebEx Cloud
and on-premises
§ Consistent, cross-platform experience
ü Windows, Mac, Linux, Unix, Solaris
ü Supported on mobile devices
ü Available in 13 languages
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10

11. An entirely new way to collaborate and share
from the Cloud with Cisco WebEx Meetings
1. Prepare 2. Meet 3. Follow Up
A>endee
Organiza:on
HD
Conferencing
Related
Documents
Documents
Distribu:on
Real-­‐:me
Screen
Sharing
Recordings
&
Discussions
Integrated
IM
&
Presence
Mobile
Mee:ngs
File
Sharing
Complete Meeting Lifecycle
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11

12. Cisco WebEx Social
People-Centric Collaboration
WebEx Social is a people-centric collaboration platform
that unifies the workspace through personalized, anywhere
access to social, content creation, and real-time
communications capabilities across devices
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

13. Social Collaboration for Midsized Businesses
Find experts, Easily create, edit &
communities & share content
content through Unified Post
Instantly form Participate while in
virtual work teams email or Microsoft
Office
Collaborate in full Escalate to real time
fidelity on the go communication with
click to call, IM, video,
& start conference
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

14. Increase Customer Satisfaction with Cisco
Customer Collaboration
§ Connect customers to company
experts correctly the first time
§ Accelerate call center productivity
and interaction capabilities
§ Increase employee satisfaction and
retention
§ Improve customer satisfaction and
loyalty
§ Choose a deployment option right for
your customer care strategy
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

15. Proven Customer Care for Midsize Business Call
Centers
Cisco Unified Contact Center Express
>10,000 Customer Easier to Buy & Deploy Increased Value
Deployments Proposition
§ Sold by 1600+ Cisco § Part of Cisco Unified § Workforce optimization at
Advanced Unified Workspace Licensing model an affordable price point
Communications § New bundles available with § Integrated outbound,
Specialized Partners Cisco Unified email, web chat, social
§ “Turnkey” contact center Communications media
for up to 400 agents Manager (UCM)
§ CCaaS available from the
cloud
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15

16. Experience Closer Relationships with Cisco
TelePresence
Travel-free, face to face collaboration anytime, anywhere, and with anyone.
Optimize Speed Transform
Reduce business
overhead costs employee time processes
models
§ Reduce travel, § Minimize business § Shorten sales/ § Enable key
real estate, travel related product cycles, change processes
general admin downtime time-to-market § Scale expertise
costs § Enhance § Improve supply § Enhance
§ Maximize ROI teleworking chain efficiency experiences and
§ Create more capabilities § Ensure less relationships
opportunity § Increase downtime
productivity
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

17. Cisco TelePresence
Comprehensive Portfolio for Midmarket
§ Transform any conference room into a
TelePresence room
§ Turn any display into a powerful
TelePresence system
§ Visually collaborate from your desktop
§ Support up to 1080p HD video calling
§ Cisco WebEx for desktop sharing
§ Personal video with EX60 & EX90
§ Immersive video with CTS room
systems
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

18. Why Cisco?
© 2012 Cisco and/or its affiliates. All rights reserved.
2011 Cisco Confidential 18

19. Cloud On-Premises
Mobile, Office, Home,
Inter-Company Smartphones, Tablets, Video, Voice, Web,
Laptops, Thin Clients Social, Business Apps
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

20. Trends
Integrated Collaboration Experience
Wide Variety of Communication Needs
ANYWHERE ANY DEVICE ANY CONTENT
Richest Experience Secure Intra- and Inter-
in Any Location Company Communications
Video handled as Easily Flexible Access
as Voice, Data from All Clients
Customer Collaboration
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

21. Why Cisco for Midmarket Business
Customer’s 10 Top Reasons
1. Market Leadership
2. Broad portfolio
3. Experience
4. Support
5. Flexible Deployment Options
6. Affordable
7. Simple
8. Skilled and Knowledgeable Partners
9. R&D Investment = Continuous innovation
10. Open Standards & Integrations
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

22. Thank you.
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

23. Backup Detail
© 2012 Cisco and/or its affiliates. All rights reserved.
2011 Cisco Confidential 23

24. Foundational Communications for Growing Businesses
Cisco Business Edition 3000 for On-Premise
Essential Features - One Server
Cost-effective, Easy Communications
§ Up to 300 users, 400 devices, 10 sites
Flexible, Essential Capability
§ Connections for all locations
§ Mobility for All Users
‒ PC Soft Phone
§ High-quality Video Communications
§ Voicemail, Auto Attendant to route calls,
messages
§ Session Initiation Protocol (SIP) to save
costs
Cost-effective, Easy to Use, Simple to Manage Communications
Right-sized for Small and Medium Customers
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

25. Advanced Communications For Midsize Businesses
Cisco Business Edition 6000 for On-Premise
Affordable, Flexible Communications
§ Up to 1,000 users
§ Up to 1,200 devices
§ Up to 50 sites
§ Up to 100 customer care agents
Simple, Scalable Collaboration
§ Advanced Video Communications
§ Enhanced Mobility & BYOD
§ High-quality Web Conferencing
§ Award-winning Customer Collaboration
Feature-rich, Enterprise-class Collaboration With Investment Protection
Optimized for Midmarket Customers
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

26. Cisco Cloud Collaboration Advantages
NEE
Add
See
Create a Unified Experience
Optimize Resources
Enable IT & Business Agility
Maintain Control & Management
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26

27. Comprehensive TelePresence Endpoint
Portfolio
NEE
Remote Personal Multipurpose
Cisco Cisco
Cisco Jabber Cisco Cisco TelePresence TelePresence
Video Cisco IP Video TelePresence TelePresence SX20 Cisco MX200
Phone E20 System Quick System Codec Cisco MX300
System EX60 System EX90 Set C20, Profile C40, Profile 42
42 with C20 C40
Up to 720p Up to 448p Up to 1080p
24” LCD
Can be 42“ or 55"
Device display 10.6” LCD 21.5” LCD your desk Cisco HD 42” LCD display or supply your own
LCD
monitor too
+ Cisco HD Desktop
camera or sharing MultiSite MultiSite
supply your receive only
own
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27