Presentación impartida por Saúl Olivera durante el Congreso Mundo-Contact Monterrey 2008

1. Web 2.0
La Nueva era de las
Comunicaciones en los
Negocios
Saúl Olivera González
Business Development Manager
Unified Communications
Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

2. The New Network Model:
an Integrated Approach
Communicate
Collaborate
Compute
Connect
Include
2000
2010
1970
1980
1990 1971
2011
2001
1991
1981 1972
1982
1992
2012
2002 2003
1993
1983
1973
2013 1974
1984
1994
2004
2014 1985
2015
2005
1995
1975 2016
2006
1996
1986
1976 2017
1997
1987
1977
2007 2018
1998
1978
2008
1988 2009
1979
1989
1999
2019
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4. A New Generation of
Empowered End Users
Innovation
“The next generation of information workers will expect a highly visual,
connected, contextual information workplace they can take anywhere.”
- Forrester
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5. The Human Network
Connecting People Consumer
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6. Diferentes Usuarios, Diferentes Estilos,
Diferentes Espacios de Trabajo
Llama a mi Encuéntrame, Contáctame,
asistente, Suígueme conéctate en
envíame un línea
email
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7. Tendencias de TI: Lo mejor de los dos
El paisaje actual
mundos
Aplicación Modelo de entrega
Ubiquidad, Velocidad, Flexibilidad
Plataforma innovadora estilo “Web 2.0” Red
Consumidor www pública
Estadística Facebook: 5000
“aplicaciones adaptadas” construidas
WEB 2.0
por 90K desarrolladores en 7 semanas
Los “servicios públicos”— seguridad,
confiabilidad, escalable, disponibilidad, etc.
Empresarial Red
Servicios inteligentes construidos en la red empresarial
Ejemplo: Control de acceso de Red (NAC,
por sus siglas en inglés)
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8. Wikis, Blogs, Mashups
Browser, Email/IM
13482_05_2007
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9. A Presence Mashup + Human Networks
Kim Hansen
Status:
Preferred:
Mike Contreras
Status:
Preferred:
Akim Gonzalez
Status:
Preferred:
Saúl Olivera
Status:
Preferred:
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10. Workspace
Tradicional
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11. El Nuevo Workspace
Workspace Unificado
Dispositivos Redes Sistemas Aplicaciones
operativos
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12. Nuevo Ambiente de Trabajo
Web
Suppliers Mobile Worker
Blogging
Email
Voice
Customers Contact Center
Voice
Contact
Enterprise Wiki’s
Center
Speech Proactive
Consultants Self Service Contact Branch
Asynch
Collaboration
Info Worker,
Employees Executive
Presentation_ID
Seamless, Unified Customer Experience
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12

13. …On Any Device
The World is Your Office
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14. New Workspace for the Knowledge Worker
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15. Comunicaciones Data Center
Video de Negocios Movilidad
Aplicaciones Web 2.0 Aplicaciones de
Unificadas TelePresence Teamspaces (espacios para negocios
Telefonía IP Desktop Video (Video de equipos) Mashups
Contact Center escritorio) Desarrollo de aplicaciones Integraciones de 3ros
Routing
Videoconferencia
Acceso
Conferencias Presencia/IM
Movilidad Correo electrónico
Mensajes Unificados Seguridad/Política
Culture Process Technology
Colaboración is an Experience la para los
… Colaboración es la impulsa
La y la Red Inteligente plataforma
negocios
Colaboración
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