A shot in the arm for QR Codes in museums
Adam Coulson (National Museums Scotland)
Museums+Tech 2022: Turning it off and on again
Friday November 11 2022
5. Design tips
• Don’t assume everyone will scan
• Do they add something worthwhile?
• Discourage FOMO (a fear of missing out)
• Link to your own domain
• Add a call to action & short URL
• Consider battery life (it’s precious!)
6. They’re not for everyone, but that’s okay
https://twitter.com/cmonstah/status/1483620849017970689
Notes de l'éditeur
Adam, National Museums Scotland
Since 2020, we’ve been testing the use of QR codes in our museums
In this lightening talk I’ll share a couple of case studies
A set of design tips for you to take away
QR codes have been around for more than 25 years
Low usage in Europe and North America, higher take up in Asia
Since 2017 QR code readers have been included in all new Android and Apple updates, eliminating the need for a separate app
Then COVID happened - meant they’ve been introduced as a contact-free way to access services and content, largely in hospitality and health settings
The Galloway Hoard, a Viking-age burial - 2021, a paid exhibition
Discovered in Southern Scotland in 2014
Intricate and rare viking age metalwork
What would give an ‘added extra’ to the experience?
We wanted visitors to ‘feel’ the 3D models of these tiny objects on their own devices, to get as close as possible and see the intricate & ornate details of viking-age metalwork
Really interesting to see which objects people engaged with most - a new layer of visitor data
65k people visited the exhibition and the QR codes were scanned 26k times.
https://youtu.be/uZzHA41kKr0
The Typewriter Revolution 2021, - free exhibition
For this exhibition we created short videos of six typewriters in action.
The aim was to offer visitors a closer look into the motion and hear the sound of these fascinating machines.
We wanted to add some of that unmistakable click-clacking sound of keys being pressed and letters being hammered.
132k people visited the exhibition and the QR codes were scanned 6k times. - free vs paid?
Don’t assume everyone will scan, as many won’t (as the numbers show us, for lots of reasons). Don’t use them for ‘essential’ visitor info
Only use if they add an extra layer - Does the QR code offer a gateway to something worthwhile for the visitor?
Discourage FOMO. some visitors may feel overwhelmed or leave feeling that they didn’t see everything.
Link to your own domain - Security & confidence are big factors for visitors - reassured if they recognise your brand / domain
Add a call to action - Be clear about what will happen when you scan - set an expectation.
A Short URL offers another way in for those not confident using a QR code
Battery life is precious - research highlighted battery life as a main barrier for many users so try to keep the Wifi/4G burden lightweight in your content if possible.
We deliberately choose them only where they add extra, rather than seeing them as a place for MORE STUFF
We’ve shown that adding layered interpretation means that visitors can engage with stories in a number of ways, and QR codes afford us the opportunity to provide extra for those who want it.
They’re not for everybody, but that’s okay.
Thank you