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Travel buy overview document
1. e-Commerce Travel & Entertainment
Solutions
W h o i s Tr a v e l B u y?
How can TravelBuy help you?
TravelBuy is a Certified Payment Service Provider (CPSP), also know as a Payment Gateway,
specialising in solutions for the travel and hospitality industry in South Africa. A Payment Gateway
manages the processing of online credit card transactions for a customer.
TravelBuy has 4 bank lines (Standard Bank, ABSA, FNB & Nedbank), and handles
the verification and transfer request of transactions, instructing payment from a
shopper‟s credit card and payment into the customers merchant account.
TravelBuy, formerly know as Better View, is a member of the Payment Association
of South Africa (PASA) – so we are legal!
Why Choose TravelBuy?
TravelBuy is more than just another Payment Gateway, by specialising in the
travel industry, and offering various Modules which can be tailor made to meet your business
requirements. Our transaction fees are highly competitive, and we do not charge fees „as a
percentage of the transaction value‟, but rather a fixed fee – so no hidden costs! Our staff is from
the travel industry – so we understand the industry, providing industry driven solutions!
Who can use TravelBuy?
Any company that wishes to sell their products/ services online, and to accept
customer‟s payments via credit card.
How does online credit card processing work?
You are required to obtain a merchant bank account, from your South African
bank of choice. TravelBuy can assist with the application process – it‟s easy!
TravelBuy then set up your company, with the merchant account details and your business rules for
transactional processing – and „Bob is your uncle!‟
What cards can my website accept?
By default, Visa and MasterCard are accepted. Should you wish to accept American Express and
Diners Cards, application to these issuers can be made. Subject to approval, your site will then also
be able to accept these cards.
Are my clients’ details safe?
Absolutely! For businesses that are looking to accept credit card payments online, security is
always an issue. You want to be assured your clients financial details are not being misused, and if
you have their financial details stored on a computer, they are vulnerable to a hacker attack. The
solution? A Payment Gateway, like TravelBuy. Payment Gateways are governed by PCI DSS – see
section 2 for the „tekkie detail‟! Information is stored by TravelBuy in compliance with PCI DSS, and
is simply transferred. If the card is not reported stolen or listed for fraud, the transaction will be
processed.
Copyright ™ TravelBuy
It remains the property of TravelBuy and its contents may not be disclosed to any third party without prior consent.
2. TravelBuy Systems South Africa (PTY) Ltd
Page 2
How do I know that transactions have been processed through my site?
All transactions processed are viewable online; real-time, so literally seconds after the transaction is
processed by your customer, you can view the details online – how cool is that!
Can I accept Foreign Currencies?
You can display foreign currencies with an equivalent value in South African Rands on your website.
Your client‟s credit card statement will be charged in their local currency; however you will be paid in
South African Rands (sorry – but nice try – given the fluctuating exchange rate!). Remember banks
apply charges, and this remains out of our control and TravelBuy cannot be held liable for differences
in exchange rates and service charges.
P C I D SS
Payment Card Industry Data Security Standards (PCI DSS) is a set of global standards, enforced by
the Payment Card Industry Security Standards Council (PCI SSC), to ensure secure card holder data
and bottom-line provides you, the merchant protection.
MISSION: ‘Secure
technology & banking,
The PCI SSC was established by the major card brands to consolidate the
integrating all
following standards: processes, to manage
& timeously settle
VISA Account Information Security Programme transactions,
MasterCard Site Data Protection Programme increasing the
American Express Data Security Operating Policy customers’
Discover Information Security Compliance effectiveness in
JCB Data Security Programme managing their sales
risk and exposure.
PCI DSS compliancy is mandatory for any entity that stores, processes
and/or transmits card holder data. Compliancy therefore applies to
merchants, service providers and acquiring banks. It is a set of „best practice rules‟.
T h e Tr a v e l B u y A p p r oa c h
All TravelBuy Solutions are interoperable and may be customised or tailored to meet your exact
requirements. Due to this flexibility of our systems, TravelBuy utilises strict solution deployment
methodologies in order to provide each customer with a “best-fit” solution. All solutions need to
meet customer requirements as well as remain within rules defined by numerous national legislation
and international compliance bodies. The aim is to provide you with what you need and not
simply with what we have.
Identify Requirements
The process begins in understanding your requirements as well as your
current internal processes. Due to the nature of information shared at
this stage, a mutual non-disclosure agreement (NDA) is signed prior to
the first meeting.
Copyright ™ TravelBuy
It remains the property of TravelBuy and its contents may not be disclosed to any third party without prior consent.
3. TravelBuy Systems South Africa (PTY) Ltd
Page 3
Propose Solution
TravelBuy as well as its technology partners then assess your requirements and build a solution
offering that may contain multiple TravelBuy Modules to meet the end-result. The proposed solution
aims to streamline your process and ensure that all entities involved in a transaction are honoured.
Each function within the proposal is built against a corresponding requirement defined by you, the
customer. The “phased approach” may be utilised providing the ability to partially deploy a TravelBuy
solution.
Tr a v e l B u y S o l u t i o n s
Trader
Target Market: any entity selling on behalf of the travel supplier
This solution allows Travel Management Companies (TMC‟s), booking agents and tour operator‟s real-
time access to authorise, settle and reconcile transactions. This is the most cost-effective way to
implement supplier credit card authorisations, across front, middle and back-office environments
without having to acquire multiple bank terminals.
Value Add
Multi supplier, pre & immediate „local‟ authorisation system
Secure, online, immediate authorisation & settlement system
Enhanced authorisation, ensuring approval received from issuing bank
Reconciliation of financial effect to & from entity
All parties involved have sight of the transaction, with enhanced online transactional analysis
Improved cash flow
Certified with all South African acquirers
Assessor
Target Market: Any entity who wants to use batch- based
settlement processing
The Assessor Module consists of a certified accounting process and EFT engine delivering complete
settlement. The Assessor can further be utilised to deliver invoicing, account management, statement
processing and deposits reconciliation on behalf of the entity. This takes care of the „paperwork‟
required from all the downstream partners, adding value to the administration process. With output
such as encrypted and online invoice provision, this links original banking transactions to the supplied
transactions. This is a secure forensic framework, which adheres to strict financial rules and
expectations, delivering pure and accurate spend management.
Value Add
Low investment in technology costs
Validation, auditing and control of business rules
EFT transactional handling & absolute clearing of funds
Transactional invoicing & statement provision
Service fee, incentive, commission management & disbursement
Billing & settlement outsourcing
Electronic document handoff to customers
Copyright ™ TravelBuy
It remains the property of TravelBuy and its contents may not be disclosed to any third party without prior consent.
4. TravelBuy Systems South Africa (PTY) Ltd
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Compliance with international banking standards, e.g. Visa, MasterCard, Amex & Diners Club
Secured data & confidentiality is maintained
Supplier
Target Market: Any supplier of stock to the travel industry & TMC‟s
This solution delivers immediate settlement of transactions from all sales points, ensuring funds, value
and reconciliation is handled in real time. The payment channel allows funds to flow from POS to
supplier and vice versa. Where necessary, a certified treasury can be utilized to manage the
accounting and journal processes of financial decision making, thereby minimising costs in
administration, cash transfers and reconciliations. Suppliers, therefore, achieve significant
improvement in process efficiencies, cost and effort.
Value Add
Online Treasury Model facilitating the fulfilment of the administrative process for financial
events
Transactions are paid for prior to commitments
Effective management of commissions & turnover-based checking & payments
Reduction in administrative overheads
Technology utilises the latest certified banking standards, irrespective of which channel the
transaction originated
iVoucher
Target Market: Any entity allowing debtor travel & wishing to remove card information within the
organisation
The iVoucher, pre-paid or pre-auth, or post-paid, connects payment
and fulfilment obligations between all parties. This removes the
traditional debtor management and enhances the cash flow, whilst
maintaining the importance of security and reconciliation of services,
without compromising personal information. This solution delivers
immediate check-out value and digital invoicing on behalf of the
supplier and TMC transaction. The encrypted and online invoice
provision connects original banking transactions to supplier transactions, and provides a full
reconciliation of the corporate spend.
Value Add
Security of personal information & PCI compliancy
Immediate settlement to all parties, enhancing cash flow
Embedded corporate & procurement rules
Reduced administration costs for all parties
A feed for business intelligence
Can be utilised as an enhancement to spend management
Copyright ™ TravelBuy
It remains the property of TravelBuy and its contents may not be disclosed to any third party without prior consent.
5. TravelBuy Systems South Africa (PTY) Ltd
Page 5
Buyer
Target Market: TMC & Corporate Customer
The Buyer Module exposes detailed procurement accounts to the forward entry points of a
transaction, such as POS, procurement engines and Global Distribution Systems (GDS‟s). This solution
provides agnostic payment tokens on behalf of corporate procurement officers, thereby ensuring
business-based rules are managed and adhered to, prior to any financial authorisation and/or
settlement.
This therefore delivers unique and tailored corporate specific travel policies, linked to the fulfilment
(financial events), allowing complete reconciliation of procurement and fulfilment.
Value Add
Online, real time system
Visible globally
Dynamic business rules application
Level 2 & Level 3 Data
Cost per account metric largely reduced
Business Intelligence
Issuer
Target Market: Travel Account Issuers, Banks & TMC‟s
This solution provides real-time account view of traditional bank issued accounts and virtual sub-
accounts, allowing issuers to segregate or aggregate account issuing. The transactional MIS attracts
all EFT transactions to the respective registered account, which in turn is visible to the issuer‟s
customer.
Value Add
Online, real time system
Visible globally
Level 2 Data
Cost per account metric largely reduced
Business Intelligence
Enhances value add of issuers
Hosted Payment Pages
Target Market: Any entity selling online
Hosted Payment Pages offer secure credit card payment transactability, via a website infrastructure, in
accordance with SecureCode.
Value Add
Reduced IT investment in building & adhering to payment pages requirements
Certified with all South African acquirers
Achievement of liability shift
All other value add‟s as per the Supplier Module
Copyright ™ TravelBuy
It remains the property of TravelBuy and its contents may not be disclosed to any third party without prior consent.
6. TravelBuy Systems South Africa (PTY) Ltd
Page 6
Contact Details
Physical Address
First Floor
Block C
Little Fourways Office Park Phone + +27 (0)11 300 1000
No 1 Leslie Road East
Fourways Fax +27 (0)11 300 1001
2055
E-mail info@travelbuy.co.za
Postal Address
PO Box 71517
Bryanston
2021
www.travelbuy.co.za
Our Strategic Client Services
TravelBuy involves customers in every stage of the relationship:
from system specification, project management of the integration process and
training.
Ongoing support is provided by the Customer Care desk to ensure product
back-up and optimal use of the solution.
Customer Relationship Management is of key importance to TravelBuy, the
relationship does not die after the go live date!
Copyright ™ TravelBuy
It remains the property of TravelBuy and its contents may not be disclosed to any third party without prior consent.