The document provides information about IHG including: 1) IHG hosted its annual Travel Agency Symposium where it volunteered at Give Kids The World Village. 2) IHG has enhanced its travel agent training program and offers travel agent discounts of 35-60% off flex rates. 3) The Crowne Plaza Orlando Downtown hotel offers over 8,000 square feet of meeting space and is close to Orlando attractions.

1. IHG News for Travel Agents
in this issue IHG Volunteer Day
IHG® Volunteer Day p 1 families. We helped improve the grounds by
painting, planting grass seed and performing
Q 4 . O C T OB E R . 2 011
Enhanced Training & Agent Discounts p 1
other maintenance jobs to help ensure a warm,
Groups & Meetings: p 2 welcoming and stress-free environment for
Crowne Plaza Orlando Downtown these families.
J.D. Power Awards p 2
IHG In the News p 2
IHG hosted its annual Travel Agency Symposium Enhanced Training
Hotel Spotlights: p 3
last quarter in Orlando, Florida, for a large group
of agency management representatives. The
& Agent Discounts
InterContinental Cleveland meeting was designed to support our efforts to We have exciting news to share about the
Crowne Plaza Ventura Beach provide Great Hotels Guests Love™ by improving IHG Travel Agent Portal ihgagent.com. The
Hotel Indigo Boston Newton-Riverside communications, collaboration and sharing of best ihgagent.com/university learning program
Holiday Inn Express Dublin practices with our travel agency partners. has been revised to allow for a speedier, enhanced
brand training experience. IHG offers an
Destination Connection: p 4 During our time together, the IHG team had the extensive Travel Agent discount rate program
Holiday Inn Resort Lake Buena Vista
opportunity to Show We Care by volunteering offering a minimum of 35% off the best flex rates
Renovation Corner: p 4 at Give Kids The World Village in Kissimmee, up to 60% in some destinations. Make sure to
Crowne Plaza Resort Suffern NY Florida, a 70-acre resort specially designed for check out the “Travel Agent Promotions” page on
children with life-threatening illnesses and their the portal for a complete list of agent promotions.
IHG Travel Agency Team p 4
IHGAgent.com p 5
IHG Brand Information p 6
did you know?
Hotels Anywhere is the only
hotel rewards redemption
option that gives members
the freedom of choice to
redeem points virtually
anywhere in the world –
even at non-IHG hotels! Give Kids The World Village is a 70-acre, nonprofit “storybook” resort, located near
Central Florida’s most beloved attractions, where children with life-threatening
illnesses and their families are treated to weeklong, cost-free fantasy vacations.

2. New
InterContinental® Holiday Inn Express®
Nordelta Tigre Buenos Aires – July 2011 Helena MT –June 2011
Crowne Plaza® Tullahoma TN – June 2011
Leige Belgium – June 2011 Corpus Christi TX – July 2011
Bloomington MN – June 2011 staybridge suites®
Hotel Indigo®
Liverpool England – July 2011 Hotel Omaha NE – June 2011
Candlewood suites®
OPEnInGs
®
Holiday Inn Lake Forest NC – July 2011
Lethbridge Alberta Canada – June 2011
Featured Hotel Crowne Plaza Orlando Downtown
Groups & Meetings 304 W. Colonial Dr. • Orlando, FL 32801
(407) 843-8700 • cporlandodowntown.com
The Crowne Plaza Orlando Downtown of services that add style and sophistication to
offers 208 well-appointed guest rooms and your corporate and social functions. Our “green”
exceptional meeting, event and conference urban chic hotel is a short stroll from impressive
venues in the heart of Downtown Orlando. Just entertainment venues and minutes from the ocean
minutes up I-4 from Disney, our full-service and famous Orlando attractions. We guarantee
vibrant hotel features more than 8,000 square efficient, friendly service and most importantly, a
feet of flexible meeting space with an array great night’s sleep.
ORLANDO DOWNTOWN
Holiday Inn and Hotel Indigo
To earn the top satisfaction ranking, Holiday Inn
“Highest in Guest “Highest in Guest
and Hotel Indigo outperformed all other hotel chains Satisfaction Among
Satisfaction Among Mid-Scale
Full Service Hotel Chains”
in their respective categories, scoring highest in Upscale Hotel Chains”
overall guest satisfaction as determined by seven
Hotel Indigo received the highest numerical score among upscale
Two IHG brands earned top rankings in key measures: reservation; check-in/check-out; hotels in the proprietary J.D. Power and Associates 2011 North
guest room; food and beverage; hotel services; hotel America Hotel Guest Satisfaction Index StudySM. Study based
the J.D.Power and Associates 2011 North on responses from 61,313 guests measuring 11 upscale hotels
America Hotel Guest Satisfaction Index Study. facilities; and costs and fees. The 2011 North America and measures opinions of guests who stayed in a hotel May
2010-May 2011. Holiday Inn received the highest numerical score
Hotel Indigo was ranked “Highest in Guest Hotel Guest Satisfaction Index Study is based on among mid-scale full service hotels in the proprietary J.D. Power
and Associates 2011 North America Hotel Guest Satisfaction
Satisfaction Among Upscale Hotel Chains,” responses gathered between June 2010 and May
Index StudySM. Study based on responses from 61,313 guests
and Holiday Inn was ranked “Highest in Guest 2011 from more than 61,300 guests from the United measuring 6 mid-scale full service hotels and measures opinions
of guests who stayed in a hotel May 2010-May 2011. Proprietary
Satisfaction Among Mid-scale Full Service States and Canada who stayed in a hotel between study results are based on experiences and perceptions of
consumers surveyed June 2010-May 2011. Your experiences may
Hotel Chains.” May 2010 and May 2011. vary. Visit jdpower.com.
IHG in the News Hotel Indigo combines the individuality of a boutique hotel with the consistency and reliability of a branded
hotel. We go out of our way to make our neighborhoods easy to discover and appreciate.
That’s why we appeal to the well-traveled, upscale guest with an eye for design and an appreciation for art who is
looking for something different. www.hotelindigo.com
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3. HOTEL sPOTLIGHTs
SUITES CLEVELAND VENTURA BEACH
InterContinental Suites Cleveland Crowne Plaza Ventura Beach
8800 Euclid Avenue 450 Harbor Drive
Cleveland, OH 44106 Ventura Beach, CA 93001
(216) 707-4300 (805) 652-5108
intercontinental.com/cleveland www.cpventura.com
InterContinental Suites Cleveland has just completedaae n t .c o m
ihg g
The Crowne Plaza Ventura Beach is ideally locatedgbetween
i h a g e n t .c o m
multi-million dollar renovation, transforming the hotel m
IHGAg e nt .co into the Santa Barbara and Malibu, near downtown IHGAg e nt .co Beach
Ventura m
region’s first “wellness-focused” hotel – a center of calmness attractions such as wine tastings, boutiques, outdoor cafes,
and tranquility. The 162-suite nightlife, Seaside Park, Fairgrounds, Promenade Boardwalk
property features an expanded and Ventura Pier. Ventura’s only full-service beachfront hotel
fitness center, a wellness store features Aqua Beachfront Bar C-Street Restaurant with
and C2, a Mediterranean-style outdoor dining and fire pits. We offer 19,000 square feet of
restaurant, lounge and bar that function space with a 6,660 square-foot “Top of the Harbor”
puts the emphasis on relaxation ballroom featuring floor-to-ceiling
and rejuvenation. Travel Agent windows overlooking the Santa
Discount Rates are available Barbara Channel and Channel
on ihgagent.com. Islands. Travel Agent Discount Rates
of 50% are available on ihgagent.com.
Hotel Indigo Boston Newton-Riverside
399 Grove Street Holiday Inn Express Dublin
Newton, MA 02462 5500 Tuttle Crossing Boulevard
(617) 969-5300 Dublin, OH 43016
www.newtonindigo.com (614) 793-5500
hiexpress.com/dublinoh
i h g a g e n t .c o m i h g a g e n t .c o m
Check out our Travel Agent Discounts and relax in style! Every guest, every time is the standard at the Holiday Inn
IHGAg e nt .co m IHGAg e nt .co m
Experience a sophisticated oasis in the Greater Boston area – Express Dublin. Our hotel is conveniently located near major
where a deep sense of renewal exists, and each stay is corporations such as Cardinal Health, Ashland Inc., Nationwide
unique and inspiring. Escape to relaxing, eco-friendly
Insurance, Verizon Wireless and IBM. We are within minutes
accommodations that offer an inviting change of pace from
of many restaurants, entertainment and shopping. Rated in
the downtown Boston scene. Here, rejuvenation is celebrated
the top 10% in customer service with IHG, we are the perfect
through colorful seasonal changes,
choice for a great
as dazzling design shifts set the
tone inside and out. Indulge yourself night’s stay in Dublin.
by ending your day at BOKX 109, The Travel Agent
our award-winning restaurant and Discount of 50% is
chic nighttime hot spot. offered year round!
3

4. Featured Hotels
Destination Connection
Holiday Inn Resort - Lake Buena Vista L AKE BUENA VISTA
boasts beautiful accommodations and excellent
amenities, plus Applebee’s® Restaurant Look for the logo!
and Applebee’s® Tiki Bar Poolside. Travel Agent Discount Rates
are available at these
The Holiday Inn Resort offers shuttles to major theme properties on ihgagent.com.
parks, shopping outlets and the Orlando Convention
Center. We invite you to experience for yourself this i h g a g e n t .c o m
“best kept secret” just one mile from Walt Disney
Think of Orlando and what comes to mind? Memories World. Take advantage of our special Travel Agent
of a great family vacation … or a perfect honeymoon Discount of 50% for stays from October 1 through
IHGAg e nt .co m
… maybe a very successful conference. Whatever December 16, 2011. Let Orlando and the Holiday Inn
the reason, the memory brings a smile to your face! Resort Lake Buena Vista put a smile on your face!
Orlando is always a favorite worldwide destination.
In the middle of the magic
you will find the Holiday Inn
Resort Lake Buena Vista, a
IHG Travel Agency Team
503-room resort and conference center which is
proud to be a Disney Good Neighbor® Hotel. Having Alice McQuade
just completed a $15 million renovation, the resort Director, Travel Agency & Leisure Sales
201-986-2863
alice.mcquade@ihg.com
RENOVATION CORNER Eileen Moran-Barnes
Global Account Director
770-446-6380
SUFFERN eileen.moran-barnes@ihg.com
Account – BCD Travel
Crowne Plaza Hotel suffern, new York scott slater
Global Account Director
New York Metro on your schedule? Think Crowne 770-487-0786
Plaza Suffern. Fresh from a $15 million renovation, scott.slater@ihg.com
Account – American Express Travel
this hotel is ready to meet your business needs.
Linda Baygents
Key Account Director
636-527-9279
linda.baygents@ihg.com
Accounts – ABC Global Services,
CarlsonWagonlit Travel-US, OSSN/TRUE,
up to 25,000 square feet of space. A 24-hour business RADiUS Travel, THOR Travel Services
center, well-equipped fitness room and complimentary
Isabel Ferreira
wired and wireless Internet throughout the hotel are Key Account Director
also available. 404-531-5775
isabel.ferreira@ihg.com
Our sleek, elegant atrium features a 15-foot
Accounts – CCRA Travel Solutions, FCm Travel
waterfall surrounded by a koi pond. The We’re currently offering a 40% discount for travel Solutions, Hickory Global Partners, JTB USA inc.,
renovations also yielded 230 exquisite guest agents! For more information, be sure to check out Travelocity Business, Travelsavers
rooms, including 6 luxurious 2-room suites and 15 ihgagent.com, and browse CPSuffernHotel.com Judy silcox, CTC, CCTE
executive King rooms. Each hotel room features for more information on our numerous packages Key Account Director
410-695-1882
an oversized 42” flat-screen television, a personal and amenities. judy.silcox@ihg.com
Keurig coffeemaker and a high-security safe, Accounts – CWTSatoTravel, Government Transient,
GSA FedRooms, Omega World Travel, US Navy
among other signature Crowne Plaza amenities.
Elite, Western States Contracting Alliance (WSCA)
Marie VanDervoort
Particular attention was given to the hotel’s
Manager, Travel Agency Programs
ability to host conferences and events. Crowne 614-754-6733
Plaza Suffern boasts one of the region’s largest marie.vandervoort@ihg.com
BTA Agency Visits & Marketing Programs
conference centers, with 11 meeting rooms offering
4

5. Knowledge is
POWER
Find yours at IHGAgent.com/university
This valuable source of knowledge for travel agents provides information
about IHG and its core purpose to create Great Hotels Guests Love™.
Learn about the IHG brands and the company’s award-winning loyalty program,
Priority Club® Rewards.
The content of the University has been refreshed in a new format that includes
six different modules. This will make it easier to work through the courses
as time permits. Also, completion of core courses will now earn you Continuing
Education Units!
Enroll today at ihgagent.com. Or, revisit if you have already been through
the program to see what’s new and enter the weekly drawings for
50,000 Priority Club® Rewards points.
If you have a question or need assistance, please go to ihgagent.com/contactus.
©2011 InterContinental Hotels Group. All rights reserved. Most hotels are independently owned and/or operated.
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6. IHG is the world’s largest hotel group by number of rooms with over 4,400 hotels
and 650,000 guest rooms in nearly 100 countries and territories around the world.
Our core purpose is to deliver Great Hotels Guests Love™.
Great Hotels Guests Love ™
Do you live an InterContinental life?™ GDS Access Code: IC • 1.800.IC.HOTELS
Designed for the international traveler who seeks authentic local experiences, InterContinental ® Hotels & Resorts offer
superior, understated service and outstanding amenities at 150 locations worldwide. www.intercontinental.com
The Place to Meet GDS Access Code: CP • 1.800.2CROWNE
Crowne Plaza® Hotels & Resorts, with 300 locations globally, are the Place to Meet for business or leisure. With our
doctor-approved sleep program, two-hour response guarantee, Daily Meeting Debrief and dedicated Crowne Meetings
Director, we will ensure the success of your event. www.crowneplaza.com
Check into our Neighborhood GDS Access Code: IN • 1.866.2INDIGO
Just as no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood setting, modern design and our
commitment to inspired service are what sets Hotel Indigo apart from other hotels. Explore more at www.hotelindigo.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY
Today’s refreshed Holiday Inn® continues to offer all the amenities and services your guests have come to expect – like
well-run meeting facilities, comfortable guest rooms, free high speed Internet access*, a relaxing lounge and swimming
pool. Now more than ever, Holiday Inn is the one place on the road where you can always kick back, relax and be
yourself. www.holidayinn.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY
Rest assured, the newly refreshed Holiday Inn Express ® continues to offer our signature Express Start™ free hot
breakfast bar, free high-speed Internet access*, our Simply Smart™ guest bathroom and bedding collection. Just what
your guests need when they’re on the road. Now that’s smart. www.holidayinnexpress.com
Where Memorable Family Vacations Come to Life GDS Access Code: HI • 1.800.HOLIDAY
Relax, reconnect and create vacation memories you and your family will cherish for a lifetime. From spacious,
beautifully appointed suites and villas to fantastic resort destinations and activities, you get more with Holiday Inn Club
Vacations™ www.hiclubvacations.com
.
Discover Comfort GDS Access Code: YZ • 1.800.238.8000
Staybridge Suites® hotels offer all the comforts of home along with the conveniences of the office. Get comfortable in
a spacious studio, one-bedroom or two-bedroom/two-bath suite complete with a full kitchen. Enjoy the complimentary
breakfast buffet and evening Sundowner receptions, 24-hour Business Center, free wireless Internet access, free guest
laundry facilities and much more. www.staybridgesuites.com
Consider Us Home.® GDS Access Code: YO • 1.888.CANDLEWOOD
Candlewood Suites®, the choice for extended stay guests looking for comfort, space and value. Consider us home in
spacious studio and one-bedroom suites with fully equipped kitchens and large workspaces. The complimentary fitness
center and guest laundry are open around the clock. The Candlewood Cupboard® is also open 24 hours for snacks,
refreshments, entrées and other necessities. www.candlewoodsuites.com
*U.S. and Canada only.
Priority Club ® Rewards is the world’s first hotel loyalty program, spanning over 4,400 hotels in nearly 100 countries. Members earn
their choice of points toward free hotel nights or merchandise or can earn frequent flyer miles. Enrollment is free. Priority Club Rewards
offers No Points Expiration, No Blackout Dates on Reward Nights and more redemption options than anyone, including combining
Points & Cash for rewards and redeeming for Flights Anywhere™ and Hotels Anywhere. To learn more, visit www.priorityclub.com
Master Chain Code: 6C • www.ihg.com
©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated. All numbers as of March 2011.
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