At HOW Design Live 2018 I talked about things that persist, in the midst of what changes. It includes an updated People Layer section.

1. WHAT PERSISTS:
PEOPLE, PROCESS & PERFORMANCE
mynameisjoshsilverman.com
@jhsilverman

2. I.
HELLO, I’M JOSH

3. SCHWADESIgN

8. Startnership delivers real value – fast.
We do it for a fixed fee, on a fixed timeline.
Customers deploy as needs dictate.
DAYS DAYS DAYS
Deliverables may include:
Pitch deck, investor deck,
content strategy, coaching.
Deliverables may include
the preceding, plus:
key messages, identity,
wireframes, landing page.
Deliverables may include
the preceding, plus:
simple site, onboarding
flows, motion graphics,
explainer video, roadmap,
full functional prototype.
5 102

9. Week 0 1 2 3 5 8 13 21 34 55+
$ $ $
$$ $$ $$ $$ $$ $$ $$ $$
Startnership
Agencies / Freelancers
Everything takes shorter

20. I.
PEOPLE

22. Daniel Burka
@dburka
Beautiful prototyping tools are
distracting designers into
creating beautiful interactions
over beautiful products.
—
Footnote: Prototyping is great!
Design tools are getting better
and better. Just don’t miss the
forest for the trees.
30 April 201813 29460

23. 1
DEFINE THE PEOPLE LAYER

25. 2
DIAGNOSE THE PEOPLE LAYER

26. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

28. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

29. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

30. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

31. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

32. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

33. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

35. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

36. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

37. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

39. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

40. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

41. • Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary

42. 3
DECODE THE PEOPLE LAYER

43. • Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset

45. • Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset

47. • Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset

48. • Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset

49. • Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset

50. • Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset

51. • Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset

54. • Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset

55. @anatinge

56. • Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset

57. II.
PROCESS

58. DESIGN IS NEVER DONE.

66. START WITH WHY.

67. III.
PERFORMANCE

74. IV.
WHAT’S NEXT

75. Bo Ren
@bosefina
In Silicon Valley I used to think
being too “human” was a
weakness. Too empathetic, too
emotional, too vulnerable, too
feminine. Now I wear “human”
was a badge of honor. The
future lies in humanists building
a human layer on top of
technology.
9 Nov 201744 2,625766

76. • Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist

77. • Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist

78. • Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist

79. • Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist

80. • Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist

81. THANK YOU!
mynameisjoshsilverman.com
@jhsilverman