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WHAT PERSISTS:
PEOPLE, PROCESS & PERFORMANCE
mynameisjoshsilverman.com
@jhsilverman
I.
HELLO, I’M JOSH
SCHWADESIgN
Startnership delivers real value – fast.
We do it for a fixed fee, on a fixed timeline.
Customers deploy as needs dictate.
DAYS DAYS DAYS
Deliverables may include:
Pitch deck, investor deck,
content strategy, coaching.
Deliverables may include
the preceding, plus:
key messages, identity,
wireframes, landing page.
Deliverables may include
the preceding, plus:
simple site, onboarding
flows, motion graphics,
explainer video, roadmap,
full functional prototype.
5 102
Week 0 1 2 3 5 8 13 21 34 55+
$ $ $
$$ $$ $$ $$ $$ $$ $$ $$
Startnership
Agencies / Freelancers
Everything takes shorter
I.
PEOPLE
Daniel Burka
@dburka
Beautiful prototyping tools are
distracting designers into
creating beautiful interactions
over beautiful products.
—
Footnote: Prototyping is great!
Design tools are getting better
and better. Just don’t miss the
forest for the trees.
30 April 201813 29460
1
DEFINE THE PEOPLE LAYER
2
DIAGNOSE THE PEOPLE LAYER
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
• Cross-team relationships
• Alignment on common purpose
• Decision making transparency
• Clear success criteria
• Multi-disciplinary kickoffs
• Working agreements
• Appropriate people in the room
• Project briefs, meeting agendas
• Facilitators
• Giving & receiving feedback
• Growth mindset
• Common vocabulary
3
DECODE THE PEOPLE LAYER
• Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset
• Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset
• Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset
• Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset
• Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset
• Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset
• Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset
• Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset
@anatinge
• Optimal performance conditions
• Channel preferences
• Comfortable work environments
• Flow for employees
• Mentoring program
• Design principles
• Team activities
• Learning mindset
II.
PROCESS
DESIGN IS NEVER DONE.
START WITH WHY.
III.
PERFORMANCE
IV.
WHAT’S NEXT
Bo Ren
@bosefina
In Silicon Valley I used to think
being too “human” was a
weakness. Too empathetic, too
emotional, too vulnerable, too
feminine. Now I wear “human”
was a badge of honor. The
future lies in humanists building
a human layer on top of
technology.
9 Nov 201744 2,625766
• Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist
• Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist
• Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist
• Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist
• Reunited (and it feels so good)
• Flexible framework: time, budget, existing resources
• Solve for healthy, happy, high-performing teams
• Read, research, report, repeat
• “Soft” skills persist
THANK YOU!
mynameisjoshsilverman.com
@jhsilverman

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What Persists: People, Process, and Performance – HOW Design Live 2018

  • 1. WHAT PERSISTS: PEOPLE, PROCESS & PERFORMANCE mynameisjoshsilverman.com @jhsilverman
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  • 8. Startnership delivers real value – fast. We do it for a fixed fee, on a fixed timeline. Customers deploy as needs dictate. DAYS DAYS DAYS Deliverables may include: Pitch deck, investor deck, content strategy, coaching. Deliverables may include the preceding, plus: key messages, identity, wireframes, landing page. Deliverables may include the preceding, plus: simple site, onboarding flows, motion graphics, explainer video, roadmap, full functional prototype. 5 102
  • 9. Week 0 1 2 3 5 8 13 21 34 55+ $ $ $ $$ $$ $$ $$ $$ $$ $$ $$ Startnership Agencies / Freelancers Everything takes shorter
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  • 22. Daniel Burka @dburka Beautiful prototyping tools are distracting designers into creating beautiful interactions over beautiful products. — Footnote: Prototyping is great! Design tools are getting better and better. Just don’t miss the forest for the trees. 30 April 201813 29460
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  • 26. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 27.
  • 28. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 29. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 30. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 31. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 32. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 33. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 34.
  • 35. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 36. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 37. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 38.
  • 39. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 40. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 41. • Cross-team relationships • Alignment on common purpose • Decision making transparency • Clear success criteria • Multi-disciplinary kickoffs • Working agreements • Appropriate people in the room • Project briefs, meeting agendas • Facilitators • Giving & receiving feedback • Growth mindset • Common vocabulary
  • 43. • Optimal performance conditions • Channel preferences • Comfortable work environments • Flow for employees • Mentoring program • Design principles • Team activities • Learning mindset
  • 44.
  • 45. • Optimal performance conditions • Channel preferences • Comfortable work environments • Flow for employees • Mentoring program • Design principles • Team activities • Learning mindset
  • 46.
  • 47. • Optimal performance conditions • Channel preferences • Comfortable work environments • Flow for employees • Mentoring program • Design principles • Team activities • Learning mindset
  • 48. • Optimal performance conditions • Channel preferences • Comfortable work environments • Flow for employees • Mentoring program • Design principles • Team activities • Learning mindset
  • 49. • Optimal performance conditions • Channel preferences • Comfortable work environments • Flow for employees • Mentoring program • Design principles • Team activities • Learning mindset
  • 50. • Optimal performance conditions • Channel preferences • Comfortable work environments • Flow for employees • Mentoring program • Design principles • Team activities • Learning mindset
  • 51. • Optimal performance conditions • Channel preferences • Comfortable work environments • Flow for employees • Mentoring program • Design principles • Team activities • Learning mindset
  • 52.
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  • 54. • Optimal performance conditions • Channel preferences • Comfortable work environments • Flow for employees • Mentoring program • Design principles • Team activities • Learning mindset
  • 56. • Optimal performance conditions • Channel preferences • Comfortable work environments • Flow for employees • Mentoring program • Design principles • Team activities • Learning mindset
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  • 75. Bo Ren @bosefina In Silicon Valley I used to think being too “human” was a weakness. Too empathetic, too emotional, too vulnerable, too feminine. Now I wear “human” was a badge of honor. The future lies in humanists building a human layer on top of technology. 9 Nov 201744 2,625766
  • 76. • Reunited (and it feels so good) • Flexible framework: time, budget, existing resources • Solve for healthy, happy, high-performing teams • Read, research, report, repeat • “Soft” skills persist
  • 77. • Reunited (and it feels so good) • Flexible framework: time, budget, existing resources • Solve for healthy, happy, high-performing teams • Read, research, report, repeat • “Soft” skills persist
  • 78. • Reunited (and it feels so good) • Flexible framework: time, budget, existing resources • Solve for healthy, happy, high-performing teams • Read, research, report, repeat • “Soft” skills persist
  • 79. • Reunited (and it feels so good) • Flexible framework: time, budget, existing resources • Solve for healthy, happy, high-performing teams • Read, research, report, repeat • “Soft” skills persist
  • 80. • Reunited (and it feels so good) • Flexible framework: time, budget, existing resources • Solve for healthy, happy, high-performing teams • Read, research, report, repeat • “Soft” skills persist