2. Emotions are intense feelings that are directed
at someone or something
Emotion is a complex psycho physiological experience of
an individual's state of mind as interacting with
biochemical(internal) and environmental(external)
influences
Emotion is associated with mood, temperament, personality,
disposition, and motivation

3.  Do Emotions Make Us Irrational?
 Expressing emotions publicly may be damaging to social
status
 Emotions are critical to rational decision-making
 Emotions help us understand the world around us
 What Functions Do Emotions Serve?
 Darwin argued they help in survival problem-solving
 Evolutionary psychology: people must experience emotions as
there is a purpose behind them
 Not all researchers agree with this assessment

4. VARIETY:
There have been numerous efforts to limit and define the
fundamental or basic set of emotions.
Research has identified six universal emotions;
anger, fear, sadness, happiness, disgust,
and surprise.

5. Research has identified six universal emotions:
 Anger
 Fear
 Sadness
 Happiness
 Disgust
 Surprise

6. The closer any two emotions are to each other on the
continuum, the more likely people are to confuse them.
Happiness Surprise Fear Sadness Anger Disgust

7. INTENSITY:
People give different responses to identical emotion-
provoking stimuli.
In some cases this can be attributed to the individual’s
personality. Other times it is a result of the job requirements.
People may vary in their inherent ability to express intensity.

8.  Happy
 Sad
 Angry
 Frightened
 Sneaky
 Surprised
 Shy
 Upset
 Cheeky
 Sleepy

9. Some people have severe difficulty in expressing their
emotions and understanding the emotions of others.
Psychologists call this alexithymia.
People who suffer from alexithymia rarely cry and are often
seen by other as bland and cold.
Their own feelings make them uncomfortable, and they are
often at a complete loss to understand what others around
them feel.

10. A related affect-term that is gaining increasing importance in
organizational behavior is emotional labor
Every employee expends physical and mental labor when
they put their bodies and cognitive capabilities, respectively
into their jobs
But most jobs are also require emotional labor
The concept of emotional labor originally developed in
relation to service jobs

11. WOMEN:
 Can show greater emotional expression.
 Experience emotions more intensely.
 Display emotions more frequently.
 Are more comfortable in expressing emotions.
 Are better at reading others’ emotions.
MEN:
 Believe that displaying emotions is inconsistent with
the male image.
 Are innately less able to read and to identify with
others’ emotions.
 Have less need to seek social approval by showing
positive emotions.

12. Organizational Cultural
Influences Influences
Individual
Emotions

13. Felt emotions are an individual’s actual emotions
Displayed emotions are those that are organizationally-
required and considered appropriate in a given job. They
are not innate; they are learned

14. Emotional intelligence refers to an assortment of
noncognitive skills, capabilities, and competencies that influence
a person’s ability to succeed in coping with environmental
demands and pressures.
It’s composed of five dimensions:
Self-awareness
Self-management
Self-motivation
Empathy
Social skills

15. Self-awareness:
The ability to be aware of what you are feeling
Self-management:
The ability to manage one’s own emotions and impulses
Self-motivation:
The ability to persist in the face of setbacks and failures
Empathy :
The ability to sense how others are feeling
Social skills:
The ability to handle the emotions of others

16.  Selection
 EI should be a hiring factor, especially for social jobs.
 Decision Making
 Positive emotions can lead to better decisions.
 Creativity
 Positive mood increases flexibility, openness, and creativity.
 Motivation
 Positive mood affects expectations of success; feedback amplifies this
effect.
 Leadership
 Emotions are important to acceptance of messages from organizational
leaders.

17. Emotions in the work place result in a series of problems
that managers find themselves faced with in their workplace.
Personal issues:-
Employees react to one another because of personal
traits that they either like or dislike in their peers and this can
cause some serious problems in the smooth execution of work.
Workplace Antics:-
Bullying or ganging up in office environments are as real
as the grapevine.

18. Management must be aware that there are peer pressures
and groups that form based on interests and other
circumstances.
Employee Orientation:-
New employees can face a stiff battle to be accepted by
existing employees and this can lead to complications since
the new recruit has been taken on to execute a specific role
within the business and the longer the candidate takes to be
accepted, the greater the losses felt by the company and the
more the inefficiency.

19. Gender harassment:-
particularly towards women is a common occurrence in the
workplace and regulations govern any such harassment very
stringently. However, a lot of cases don't get reported simply
because the subjected women are ambiguous about what
defines harassment.
Stress:-
Stress is one of the more discussed affects that influence
the emotional well being of individuals in every sphere of their
lives.