Digicon Technologies is a leading business process outsourcing in Bangladesh

1. An Introduction to
Digicon Technologies Ltd

2. Who We Are
Digicon is a leading Business Process Outsourcing (BPO) company
headquartered in Dhaka. Bangladesh with unparalleled expertise in
customer are, contact center, telesales, HR outsourcing, payroll
processing, variety of back office and technology support service

3. Vision
Our vision is to deliver comprehensive enterprise level BPO solutions
across the world to the companies small or large local or multinational,
working in wide range of industries

4. Mission
We are dedicated to develop long term relationships with our clients by
providing flexible and dynamic BPO services by adding maximum value
to our clients’ business. We give our best effort to create a positive
experience by delivering the best people, best processes and best
technology.

5. Why Choose Digicon
Digicon is a financially sound business process outsourcing company
capable of investing in outsourced process of any size.

6. What We Do
Customer
Support
Sales &
Distribution
Marketing &
Promotion
Accounting &
Back office
Human
Resource
Technology
Outsourcing
Solution
Deployment
IT
Infrastructure
Deployment

7. Customer Support
• Inbound Call Centers
• Walk-in Centers
• Web Chat & Email
• SMS & Mobile Application
• Surveys & Data Collection
• Warranty Service Adminstration

8. Sales & Distribution
• Appointment & Telesales
• Distribution Channel
• Online/ Ecommerce Sales
• Sales Advisory

9. Marketing & Promotion
• SMS & Mobile Apps Marketing
• Email Marketing
• Online & Social Media Marketing
• Export Promotion Advisory

10. Accounting & Back office
• Cloud Accounting System
• Accounting & Finance Advisory
• Cloud Vale T Accounting &
Advisory
• Receivable Management
• Payable e Management
• Data Entry & Document
Management

11. Human Resource
• Head Hunting
• HR Compliance Advisory
• Cloud Payroll & Compensation
• Training Outsourcing

12. Technology Outsourcing
• Call Center Infrastructure
• IT Helpdesk
• Cloud CRM Solution
• Enterprise Management

13. Solution Deployment
• Both OEM and Open Source
Software Deployment
• ERP, CRM and DWH/BI solutions
• Customized Software Solution
• AMC Support

14. IT Infrastructure Deployment
• Total IT Infrastructure
• Network Infrastructure
• Server & Storage Solutions
• Surveillance & Security Solutions

15. Digicon’s Clients
Clients Activities
Airtel Bangladesh Ltd
* In-bound Call Center Service
* Outbound Tele-Sales
* Customer Care Center Management
*International Mobile Airtime Recharge
Samsung India Electronics PVT Ltd
* In-bound Call Center
* Outbound Tele-Sales
* Complaint Management
*Technical Support
OLLO Wireless Internet
* In-Bound Call Center
* Outbound Call Center
* Back Office Support
* Technical Support
* RF Processing
* Complaint Management
Teletalk Bangladesh LTD.
* In-bound Call Center Service
* Outbound Tele-Sales
* Customer Care Center Management
VE Commercial Vehicles *Outbound Call Center and Marketing
Beximco Pharma * Inbound Call Center

16. Digicon’s Clients
Clients Activities
First Security Islami Bank Ltd. * Outbound Call Center
* Marketing for FSIBL
Robi Axiata Ltd. * Mobile Airtime Recharge
Banglalink Ltd. * Mobile Airtime Recharge
Bangladesh Hi-Tech Park Authority *Skill Enhancement and Quality Analysis
* Employment Incentive Program
VU Mobile Limited
* In-bound Call Center Service
* Outbound Tele-Sales
* Customer Care Center Management
Reckitt Benckiser * Outbound Tele-Campaign
Transcom Electronics
* In-Bound Call Center
* Outbound Call Center
* Back Office Support
* Complaint Management

17. Digicon’s Clients
Clients Activities
Well Food * SMS Blasting/Campaign
Westin, Dhaka. * SMS Blasting/Campaign
Bashundhara Group * IVR Development
BRAC Saajan, Birmingham, England. * International Customer Care Center
Goldberg Mobile * In-Bound Call Center
* Out-Bound Call Center
Grameenphone * International Mobile Airtime Recharge
ICT Division; Ministry of Posts,
Telecommunication & IT
* Learning & Earning Development
Project, Bangladesh
Bangladesh Computer Council
*Supply, installation, implementation,
commissioning and maintenance of software
for expansion of national data center

18. Digicon’s Clients

19. Facility
Acquisition
Skilled
Manpower
Project
Management
Risk
Management
Technology
Management
Financial
Soundness
Our
Strengths

20. Continued Expansion in developing markets
Wider and more detailed Coverage of the
marketplace
Continued technology & service Innovation
Integration of solutions for greater operational
efficiency and client satisfaction
OurStrategicFocus

21. Get in touch
with us