Najmuddin Jabalpurwala
6 SlideShares 122 Abonné 122 Suivis
Personal Information
Entreprise/Lieu de travail
Mumbai, Maharashtra, India India
Profession
Manager
Secteur d’activité
Technology / Software / Internet
Site Web
http://najuism.wordpress.com
À propos
A passionate CRM professional constantly challenging conventional wisdom in the way organizations manage their customers. Striving to re-define the "Relationship" in CRM and make people (employees & customers) the cornerstone of CRM strategy. Active interest in the field of Behavioral Economics and its practical applications in areas such as consumer research, pricing strategy and public policy making. Management Consulting professional & Business Leader with expertise in areas of Analytics, Customer Experience Management, Customer Service, Business Development & Market Research. Functional Experience - Marketing, Business Development, Customer Service Strategy and Operations; Channe...
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Mots-clés
customer service customer experience outsourcing bpo workforce management workforce optimization productivity performance management workforce crm in airlines aviation middle east cloud computing dubai gcc uae saas economy manmohan singh economic growth macroeconomics speech rural infrastructure india economic policy social media airline passenger experience low cost carriers case strategic initiatives government proposal digital divide broadband penetration
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Présentations

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Case Proposal

il y a 15 ans • 373 Vues

S.P Jain IIP Brochure

il y a 14 ans • 516 Vues

Measuring Passenger Experience for Airlines

il y a 12 ans • 3834 Vues

Adopting the Saas business model for Enterprise Telecom Service providers in Middle East

il y a 12 ans • 974 Vues

Workforce Productivity in BPO

il y a 11 ans • 4904 Vues

Documents

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"India Macro Economic Policy Initiatives" speech by Prime Minister

il y a 12 ans • 445 Vues

J’aime

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Aviation ( World and India)

sucharita1 • il y a 14 ans
Personal Information
Entreprise/Lieu de travail
Mumbai, Maharashtra, India India
Profession
Manager
Secteur d’activité
Technology / Software / Internet
Site Web
http://najuism.wordpress.com
À propos
A passionate CRM professional constantly challenging conventional wisdom in the way organizations manage their customers. Striving to re-define the "Relationship" in CRM and make people (employees & customers) the cornerstone of CRM strategy. Active interest in the field of Behavioral Economics and its practical applications in areas such as consumer research, pricing strategy and public policy making. Management Consulting professional & Business Leader with expertise in areas of Analytics, Customer Experience Management, Customer Service, Business Development & Market Research. Functional Experience - Marketing, Business Development, Customer Service Strategy and Operations; Channe...
Mots-clés
customer service customer experience outsourcing bpo workforce management workforce optimization productivity performance management workforce crm in airlines aviation middle east cloud computing dubai gcc uae saas economy manmohan singh economic growth macroeconomics speech rural infrastructure india economic policy social media airline passenger experience low cost carriers case strategic initiatives government proposal digital divide broadband penetration
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