Namrata Balwani

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I see myself as a bridge connecting business, marketing and technology. I am extremely passionate about customer experience and digital transformation. I am an experienced Head of Digital, skilled in digital and omnichannel marketing, customer journeys, ecommerce, CRM, customer analytics and product management. I have successfully launched and grown ecommerce channels and brought in incremental revenue through data driven marketing in my current role. I have a demonstrated history of growing digital agencies in the past as an entrepreneur, CEO and Co-Founder of an independent, award winning digital agency that I launched back in 2005. I have also led and managed P&Ls for large agencies.

customer experience digital marketing martech marketing technology marketing customer centricity omnichannel marketing personalisation marketing strategy mobile marketing business transformation digital transformation #digitaltransformation #disruption #cx #customerexperience #customerjourney #digitalmarketing #marketing customer analytics customer engagement purchase funnel customer journey brand advocates brands digital and social media strategy social media strategy social media marketing marketing for ngos

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