1. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT
Conflict is inevitable
Conflict in IT projects is usually high
Conflict can be good can be bad or VERY BAD.
=> So… what will we do when there is a conflict?
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2. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
AGENDA
Organizational conflicts
Team conflicts
Types of power
Conflict Resolutions
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3. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
ORGANIZATIONAL CONFLICTS
Definition of Responsibility Unclear
Conflict of Interest
Not Enough Resources
Interpersonal Relationships
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4. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
DEFINITION OF RESPONSIBILITY UNCLEAR
Unclear who is responsible for what area work
Decisions are made that appear to cross
boundaries of responsibility
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5. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT OF INTEREST
Personal interests and goals fit within the
structure of the organization?
Personal goals >< Organizational goals
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6. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
NOT ENOUGH RESOURCES
Resources: money, time, materials and human.
Valuable resources need to be protected, shared,
distributed fairly among departments, teams
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8. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
TEAM CONFLICTS
PMI’s most reasons of team conflicts:
Schedules
Project
priorities
Resources
Technical opinions
Others:
Working
Styles
Cultural And Gender Differences
Personality Clashes
Poor Communication
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9. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
WHO IS RESPONISBILITY TO RESOLVE CONFLICTS
In a Organization?
In a Team?
The one who has power
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16. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS
Problem Solving
Compromise
Forcing
Smoothing
Withdrawal
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17. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS - PROBLEM SOLVING
Find the root cause
Discuss to find the solution
Everyone is happy
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18. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS - COMPROMISE
Everybody loses and gains something
All parties get some sort of satisfaction
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20. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS - SMOOTHING
Avoid areas of disagreements, and focuses on
commonalities
A way to avoid tough discussions
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21. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS - WITHDRAWING
No action is taken, just avoid the conflict.
Useful when conflict gets very heated
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22. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONCLUSIONS
Conflict exists for many reasons.
Conflicts are necessary for health relationships,
for sharing of ideas and vital to the growth of a
group or organization.
Proper management of conflict can lead to an
established trust and collaboration.
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