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Quality Client Care Natalie Gordon
Standards of quality care management ,[object Object],[object Object]
Root Cause Analysis (RCA) ,[object Object],[object Object],[object Object]
What is the purpose of root cause analysis ? ,[object Object]
What is the Joint Commission? ,[object Object],[object Object],[object Object],[object Object]
National Patient Safety Goals (NPSF) ,[object Object],[object Object],[object Object]
Example of TJC NPSF ,[object Object],[object Object],[object Object],[object Object]
Example of JC recommendations ( continued ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Improvement (QI) ,[object Object]
How do We Monitor Quality? ,[object Object],[object Object],[object Object]
How do We Monitor Quality? ,[object Object],[object Object],[object Object]
QI terms ,[object Object],[object Object],[object Object]
QI terms ,[object Object],[object Object],[object Object],[object Object]
QI Terms ,[object Object],[object Object],[object Object],[object Object]
DMAIC ( pronounced  DUH-MAY- ICK) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object]

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Quality Client Care1