human resource management

1. Under affiliation of
SUBMITTED BY: ANISHA AGRAWAL MODULE LEADER: MR. ROSHAN SHAH
FACULTY: COMMERCE SUBMISSION DATE: 2075-02-17
MODULE: BBA 2nd
SEM
COURSE: HUMAN RESOURCE MANAGEMENT (HRM)
R. N: 3
SEC: A
L.U.REGD.NO=LC00022000130

2. ACKNOWLEDGEMENTS
The success and final outcome of this assignment required a lot of guidance and assistance
from many people and I extremely fortunate to have got this all along the completion of
our assignment work. This project would not have been possible without the help and
dedication of few people to whom I must extend my sincere gratitude. So, I would like to
extend my sincere thank to all of them.
I respect and thank Mr. Roshan Shah sir for giving me an opportunity to do this assignment
work and providing me all support and guidance which made me to complete the
assignment on time, I am extremely grateful to him for providing such a nice support and
guidance.
I am very much thankful and grateful to everyone who helped me to complete this project.
Anisha Agrawal

3. EXEXUTIVE SUMMARY
In today’s tough and dynamic business environment, only those organizations can survive
who invest in the development and retention of key and competent workforce. KFC
Corporation is the best example among all the fast food chains as it has allocated sufficient
amount of resources in its personnel.
This assignment has been prepared as the part of syllabus. For a company, selecting the
qualified people will lead the company toward the success. I have collected all the
information through the internet, book, slide which was provided by our lecturer Mr.
Roshan Shah and from the human resource management book of 2nd
semester.
Every aspect of HR is adequately planned out so that the operations of the company are not
impacted at all. Even the recruitment of employees is done in accordance to the
international standards so that right people are hired at right positions. After the
recruitment process, the company’s selected team will choose one of the best from the
various candidates i.e. selection process. From the advertisement many people apply for
these posts, so recruitments process help to recruit the employees and the selection process
help to select the best one among all the candidates.

4. TABLE OF CONTENTS
1.0 Introduction to HRM
1.1 Importance of HRM
2.0 Introduction to the company
2.1 HR department at KFC
2.2 Job vacancies announcement
2.3 Recruitment
2.4 Recruitment process
2.5 Selection
2.6 Selection process
3.0 Conclusion
4.0 References

5. 1.0 INTRODUCTION TO HUMAN RESOURCE MANAGEMENT
HRM is the process of acquiring, training, appraising and compensatory
employees and of attending to their labor relation, healthy and safety and fairness
concerns. HRM includes HR planning, succession and career planning, talent management
performance and reward management, training and development, recruitment, selection
etc. The main objective of HRM is to provide create, utilize and motivate employees to
accomplish organizational goals. It secures integration of individual and groups in securing
organizational effectiveness. HRM employ the skills and ability of the workforce
efficiently, i.e., to utilize human resources effectively. It creates opportunities, to provide
facilities, necessary motivation to individual and group for their growth with the growth of
organization.
Selection of proper candidate for any particular job post is one of the big decisions of the
company. The success of the organization depends upon the quality of personnel selected
for the job. If the proper candidate is not selected for the particular job post, it results in
huge loss of the organization. Selection offers job satisfaction for the employees as they act
in the proper class of occupation. Recruitment is the process of finding and attracting
qualified applicants for employment. It is pool of qualified applicants from which new
employees are selected. It is the discovering of potential candidate for actual or anticipated
organizational vacancies.

6. 1.1 IMPORTANCE OF HUMAN RESOURCE MANAGEMENT
Human resource management deals with the issue related to compensation, performance
management, organization development, safety, wellness, benefits, employees motivation,
training and others. HRM is crucial to business success. HR professionals establish
systems for performance development, career succession planning and employee
development. This makes the people motivated, happy, satisfy, engaged and to contribute
their best effort to company for the achievement of success. The importance of human
resource management is as follows:
i) To train the employees so that they can challenge any problems.
ii) To develop public relations..
iii) Managing the disputes.
iv) It is essential for meeting the challenges of future.
v) To promote team spirit.

7. 2.0 INTRODUCTION TO THE COMPANY
In today’s concept, Kentucky Fried Chicken is one of the leading fast food Franchise
present in a variety of countries around the world. It has been proficient to launch a
renowned international reputation in multiple continents. In the 1930’s, it has grown to
become a true multi-domestic company starting in the United States. Since the 1960s, KFC
has focused on foreign markets and also has initiated a new challenge in conquering Asia
today.
In North Corbin, Kentucky KFC was founded in March 20, 1930 by Colonel Harland
Sanders, an entrepreneur who began selling fried chicken from his roadside restaurant
during the great depression. Sanders identified the potential of the restaurant, and the first
“Kentucky Fried Chicken” franchise opened in Utah in 1952. KFC popularized chicken in
the fast food industry, diversifying the market by challenging the established dominance of
the hamburger. It has more than 18,875 outlets in over 118 countries. It is a subsidiary of
Yum! Brands.
By the mid-1960s, KFC was one of the first American fast food chains to expand
internationally, opening outlets in Canada, the United Kingdom, Mexico, and Jamaica. In
the early 1970s, KFC was sold to the spirits distributer Heublein, which was taken over by
the R.J.Reynolds food and tobacco conglomerate; that company sold the chain to PepsiCo.
KFC’s original product is fried chicken pieces, seasoned with Sanders’ recipe of 11 herbs
and spices. In 1957 larger portions of fried chicken are served in a cardboard “bucket”,
which has become a well known feature of the chain since it was first introduced by
Franchisee Pete Harman. Other chicken products such as chicken fillet sandwiches and
wraps, as well as salads and side dishes such as French fried and coleslaw, deserts, and soft

8. drinks, were expanded in the menu of KFC since the early 1990s. KFC is known for its
slogans “Finger Lickin’ Good”, “Nobody does chicken like KFC” and “So good”.
2.1 HR DEPARTMENT AT KFC
The international operating organizations have to ensure that the employ consistent level of
HR practices in accordance to the business environment requirement of each market so that
the operational effectiveness is enhanced. The key elements which are evident in its HR
policies are employing same recruitment and selection process globally, providing
excellent training to the personnel for maximizing their effectiveness, increasing retention
power, adapting to the market culture and offering consistent level of quality to the
customers. In order to ensure that right people are hired at the right places, the HR
department has developed hard copies of job descriptions so that they can be stored in the
database. HR operations further consist of Recruitment and Selection, Performance
Management and File keeping functions. The entire recruitment and selection process is
consistent among all the global operations so that the personnel are hired in accordance to
the job specifications. As the organization tries to keep a balance between the traditional
and modern ways of conducting HR activities, it has to remain well-informed about the
changing market conditions KFC Corporations has incorporated Strategic HR practices so
that it is well-informed about the future needs of the organization and its employees as
well.
2.2 JOB VACANCIES ANNOUNCEMENT
KFC is currently one of the largest businesses of the global food service industry. KFC
seek to hire some certain positions to expand its operation. They are looking for energetic
and hard-working cashier, crew-member and manager who can help them to expand their
business all over the world.
The job description and job specification for this post are given below:

9. Job Description
Job Title: Crew Member
Job location: Darjeeling
Type of company: Fast food
Job summary: “Key crew member job duties include serving customers and preparing
food. Customer service responsibilities include greeting customers, taking orders, and
completing customer transactions on the cash register.”
Working hours: 11 hours a day.
Task and duties:
 Clean and organized work area
 Completing customer transactions on the cash registers
 Greeting customers
 Assembling orders
 Care of proper hygiene
 Presentable store environment, and
 Preparing menu items.
Salary: According to the terms and conditions of the restaurants.

10. Job Specification
Job title: Crew member
Qualification required: +2 completed
Experience: 1-2 years of working experience in any restaurant
Training: requires all the training given by the company
Skills:
 Interpersonal skills
 Good communication skills
 Food hygiene knowledge
 Proper teamwork
Responsibilities:
 Complete work on time
 Be helpful in the group
 Proper servicing of customers
 Making comfortable to everyone
 Communicate in polite manner
 Taking care of proper hygiene and facilities
Interested candidates please email your application letter and CV to abc@gmail.com

11. Job description
Job title: Cashier
Job location: Darjeeling
Type of company: Fast food
Job summary: Cashier to process all cash transactions accurately and efficiently in
accordance with established policies and procedures. Cashier role include greeting
customers when entering or leaving our establishment maintaining a clean and tidy
checkout area and keeping reports of cash and credit transactions.
Working hours: 10 hours a day.
Task and duties:
 Receive payment by cash, check, credit cards, vouchers, or automatic debits
 Issue receipts, refunds, credits, or change due to customers
 Count money in cash drawers at the beginning of shifts to ensure that amounts are
correct.
Machines to be used: Computer.
Salary: According to the terms and conditions of the restaurants.

12. Job Specification
Job title: Cashier.
Qualification required: High school diploma.
Experience: 2-3 years of working experience in the same position.
Training: He/she should attain and show active performance in the training given by the
company
Skills:
 Time management
 Product knowledge
 Customer service
 Interpersonal communication/written and verbal communication
 Basic math and computer knowledge
 Positive attitude , and
 Telephone etiquette
Responsibilities:
 Scan goods and collect payments
 Greet customers when entering or leaving establishments
 Handle cash transactions with customers using cash registers
 Resolve customer complaints, guide them and provide relevant information
 Keep records of transactions.

13. Job description
Job title: Manager
Job location: Darjeeling
Type of company: Fast food
Job summary: He/she must have sole responsibility for the efficient running of the KFC
restaurant. It must be managed in accordance to operational practice under the current law.
The restaurant must run effectively, efficiently and profitably for the company. Manager
includes maintaining the restaurant’s revenue, profitability and quality goals..
Working hours: 10 hours a day.
Task and duties:
 Supervise the subordinates
 Handling administration and paperwork
 Liaising with customers, employees, suppliers, licensing authorities and sales
representatives
 Ordering supplies
Salary: According to the terms and conditions of the restaurants.

14. Job Specification
Job title: Manager
Qualification required: MBA required.
Experience: 2-3 years experience of assistant manager
Training: He/she should attend all the training given by the company
Skills:
 Excellent customer service skills
 Commercial awareness
 Flexibility
 Communication skills
 Teamwork skills
 Problem-solving skills
Responsibilities:
 Responsible for day to day restaurant operation
 Responsible for maintaining high level of customer service and satisfaction
 Managing the entire staff of the restaurant and coordinating their work
 Maintaining high standard quality hygiene, health and safety
 Recruiting, training and motivating staff
Interested candidates please email your application letter and CV to abc@gmail.com

15. 2.3 RECRUITMENT
Recruitment is the process of finding and attracting qualified applicants for employment. It
is the discovering of potential candidates for actual or anticipated organizational vacancies.
The process begins when new recruits are sought and ends when their applications are
submitted. The result is the pool of qualified applicants from which new employees are
selected.
Recruitment is a core function of human resource management. Recruitment refers to the
overall process of attracting, selecting and appointing suitable candidates for within an
organization. Recruitment can also refer to processes involved in choosing individuals for
unpaid positions, such as voluntary roles or unpaid trainee roles. Managers, human
resource generalists and recruitment specialists may be tasked with carrying out
recruitment, but in some cases public-sector employment agencies, commercial
recruitment agencies, or specialist search consultancies are used to undertake parts of the
process. Internet-based technologies to support all aspects of recruitment have become
widespread.
The effectiveness of recruiting lies initially with the number of applicants generated by the
recruitment process. The more applicants you have, the more selective you can be in your
hiring. Recruitment is more complex activity than most managers think it is. There are
mainly two sources of recruitment. They are: internal sources and external sources.
2.4 RECRUITMENT PROCESS
After the job vacancies announcement there are many candidates available for those posts.
Now to select the best and qualified candidates KFC will conduct the recruitment process.
The processes of recruitment are as follow:
 Job analysis: Job analysis is used to collect information on the important work related
aspects of a job. Job analysis result in job description (basic tasks performed, duties
and responsibilities) and in job specification (qualification, knowledge, skills,
experience) and personal characteristics needed to perform those tasks.

16.  Developing a person specification: It includes a person’s education and
qualifications, relevant training and personal stand out qualities.
 Source of candidates by networking, advertising or other search method: KFC
advertise the job vacancies through the newspaper, internet, word of mouth etc. After
the advertisement, KFC got many number of candidates who have applied for the job.
2.5 SELECTION
Selection is the process of selecting a qualified person who can successfully do a job and
deliver valuable contributions to the organization. A selection system should depend on job
analysis. This ensures that the selection criteria are job related and will provide meaningful
organizational value.
2.6 SELECTION PROCESS
Once we have developed our recruitment plan, recruited people, and now have plenty of
people to choose from we can begin the selection process.
The selection process refers to the steps involved in choosing people who have the right
qualifications to fill a current or future job opening. Usually, managers and supervisors
will be ultimately responsible for the hiring of individuals, but the role of HRM is to define
and guide managers in this process. Our restaurant KFC has received the various
applicants from the candidates. So, in order to choose the most appropriate candidates we
need to go through a very rigorous selection process.
The selection processes are listed below:
 Receiving applications
: Detailed applications are collected from the candidates who provide the
necessary information about personal and professional details of a person. These
applications facilitate to choose the right candidates by analyzing its applications.
 Screening of applications

17. : Once the applications are received, they are classified into various
sectors depending upon the qualities of the applicant. The suitable candidates form
will be kept aside and the less deserving’s form will be rejected.
 Selection tests
: The selection test can be of two types that is written and psychological
test. The written test is conducted for understanding the interest of the
candidates. This process is applied when applicants are large. The
psychological tests are conducted individually and help for finding out
individual quality and skill of a person.
 Employment Interview
: After the candidates are chosen. They are called in for further
procedure. The next procedure is employment interview. It generally involves
officers from the top management. They are asked several questions related to the
particular job or position for the post. They see if the particular candidate is eligible
for the job in every way or not.
 Background Investigation
: Previous workplace certificate is also valued and plays a vital role in
the life of an employee. It is very important to determine whether the applicant
holds a sound position in the previous working environment.
 Medical examination
: Medical tests are also conducted of an employee in order to check for
any ailments. A healthy and sound employee leads in the upliftment of the
organization because of less interruption in his/her work.
 Final selection
: After all the selection tests are done, it is the duty of the HR department
to allocate job for the deserving candidate in the best field. The candidate is given
the appointment letter to join the organization on a particular date.

18.  Rejection of unsuitable candidate
: After the completion of final selection, suitable candidate is appointed
for suitable position. And then the unsuitable candidates are rejected.
3.0 CONCLUSION
Hence, KFC Corporation has developed an effective HR department for managing
its international operations successfully. The success of the company lies in its
policy of developing an efficient, loyal and committed workforce by allocating
adequate resources in its recruitment and selection process. As we all know that HR
department plays a vital role in expanding and for prosperous business. Expansion
of business or company is a huge step and a better HR department with effective
and efficient tool and guidance can really help the company to grow and go further
in right direction. We know recruitment and selection process are the most
important and crucial part for the company. A better recruitment and selection can
boost up the company to the peak. As we know, better recruitment and selection
has played a great role in term of the KFC Company where it lies today.
4.0 REFERENCES
 Mr. Roshan Shah (sir) slides and classes
 https://www.scribd.com/doc/90541214/Introduction-to-KFC
 www.google.com
 www.recruitmentprocess.com