2. FROM LIFE PROJECT TO INDUSTRIAL PROJECT
This profile celebrates 30 years of Engineering Ingegneria Informatica and
the companies of the Group.
The first Cerved-Engineering centre opened on 6 June, 1980, in Padua,
based on an idea and project created by our president.
At that time, it was a life project. Today, Engineering is a large-scale industrial
project for the market and more than 6,000 employees.
This annual report, released on the occasion of the Group’s thirtieth anni-
versary, tells the story of an Italian company through a selection of archive
materials, both pictorially and in narrative.
We have collected and organised a quantity of varied visual information within
the report, which has marked the stages of the company’s communication
with the market over the past three decades.
It is also the part of a true company archive.
The archive, which is still to be created but has already been planned, will be preserved in paper
and multimedia formats at the ICT Training School ‘Enrico della Valle’ in Ferentino, near Rome.
This school is the training venue for colleagues and customers who increasingly turn to the
Group’s methodological, managerial and technical skills for the enhancement of their own expertise.
So, that’s about it. We invite all the readers of this document to appreciate the effort which was
needed to reorganise, liberate and illuminate, with visual impact, what otherwise might have
remained a pile of dusty, ‘silent’ papers. Pulled from the various drawers in which they’ve
resided for three decades, these papers tell the story of a journey and an evolutionary process
from small to large, from national to international, and from company to Group.
We have also attached a key for the more curious amongst you, explaining how each picture
correlates to its original material. The key terms used, such as state-of-the-art, growth, and
belonging, to name just a few, are the doorways to the various sections of the corporate profile.
Such terms are the standard bearers of this business history. Together, the words and pictures
convey the values we have maintained over the past 30 years, and those values are as significant
today as they were yesterday.
Costanza Amodeo
Marketing & Communication Director
The graphic materials used in this profile are in Italian, and therefore we realise they might not be perfectly
understood by our overseas readers. However, the decision not to translate them was specifically an editorial one
based on the concept of protecting the purity of documents originally created in Italian, as the history of Engineering
to date has mainly been Italian.
4. contents A global partner 4
by Paolo Pandozy
Board of Directors 6
Company set-up 6
The Group 9
Branches 10
Results 13
Worksites worldwide 13
Resources 14
Values 14
Organisation 16
Customers 19
Certifications 20
Research & Innovation 22
Training 27
Business Units 29
Central Public Administration 30
Local Public Administration 32
Healthcare 34
Finance 36
Industry, Services & Infrastructures 38
Telco & Media 40
Energy & Utilities 42
Managed Operations 44
Business Consulting 46
Centres of Competence 49
Automation & Controls 49
Broadband Media Services 50
Enterprise Content Management 52
ERP 54
Identity & Access Management 55
Open Source & Business Intelligence 56
Key to pictures 58
3
5. A GLOBAL PARTNER
The introduction to last year's Group profile carried the title, ‘Handling the Crisis While
Thinking of the Future’.
The interpretation that Engineering gave to this principle lies in the sum of 27 million euros
which has been invested in new technological experiments and product developments.
It has been a brave choice - particularly given the market’s prohibitive conditions - which
the Group’s extraordinary solidity has made possible.
The success of this choice can be seen in our financial statement figures (an 11% increase
in market share) and in the various achievements which have consolidated Engineering’s
position as a reference company for national ICT.
Engineering’s offer of consultancy services and system integration has been expanded
through the addition of services associated with IT infrastructure management. In this
regard, we have concentrated some of our most important research projects on subjects
such as Green IT and Cloud Computing.
Our proposal on outsourcing services has been achieved, thanks in part to our unique
infrastructure in the marketplace, in regards to quality, reliability and security (currently
being upgraded from tier 3 to tier 4), on which the first tangible ‘infrastructure as a service’
offer was designed.
The companies that grow successfully during times of crisis are the ones which know how
to adapt their offers to the changes in demand. This is ever-more true in the high-technology
context and in periods of economic uncertainty.
In a year which is projected to be even more difficult than the last, Engineering is a reference
point for companies that have found it necessary to rationalise IT costs without giving up
technological development.
Thus, Engineering is a global partner:
• based on the quality and size of its offer
• based on its international delivery capacity, which has been extended through the expansion
of its current branches in Belgium and South America and the start of new ventures in the
United States and Eastern Europe.
The intense research activity that supports our offer is the best way to guarantee protection
of the investments our customers will make in their systems in Italy and abroad.
Paolo Pandozy
Chief Executive Officer
4 Engineering Group 2009
7. BOARD OF DIRECTORS
Michele Cinaglia President
Rosario Amodeo Executive Vice President
Paolo Pandozy Chief Executive Officer
Costanza Amodeo Director
Tommaso Amodeo Director
Alberto De Nigro Independent Director
Giuliano Mari Independent Director
Massimo Porfiri Independent Director
Dario Schlesinger Independent Director
Giancarlo Vitali Independent Director
Armando Iorio Secretary
COMPANY SET-UP
Engineering has been listed on the Stock Market since December 2000, in the FTSE
Italia STAR segment.
67%
33% Founding
Market shareholders
6 Engineering Group 2009
10. THE GROUP
Engineering is the leading Italian group in services and software. Takeovers aimed at business
lines and internal growth have contributed to the creation of an integrated hub of ICT skills.
identity 9
11. BRANCHES
Engineering has 40 branches in Italy and overseas.
Closeness to the customer, access to new markets and growth for business opportunities are all considered key
strategic actions.
In Italy
Assago (Milan)
Bari
Bologna
Brescia
Cagliari
Caltanissetta
Cosenza
Crema (Cremona)
Ferentino (Frosinone)
Florence
Fiume Veneto (Pordenone)
Genoa
Leghorn
Melendugno (Lecce)
Mosciano Sant’Angelo (Teramo)
Naples
Orvieto (Terni)
Osimo (Ancona)
Padua
Palermo
Perugia
Pescara
Pont Saint Martin (Aosta)
Ponte Galeria (Rome)
Porto San Giorgio (Ascoli Piceno)
Pozzuoli
Rome
San Martino Buon Albergo (Verona)
Sarzana (La Spezia)
Siena
Taranto
Turin
Torre Annunziata (Naples)
Trento
Udine
Venice
Overseas
Belgium - Brussels
Ireland - Dublin
Brazil - Sao Paulo
United States - Wilmington (Delaware)
10 Engineering Group 2009
14. RESULTS
Engineering has a 7% national market share and several overseas worksites.
’07 457.1
Production ’08 703.7
’09 724.0
’07 70.5
Ebitda ’08 65.0
’09 93.6
’07 27.8
Net profit ’08 12.8
’09 34.3
(in millions of Euros)
WORKSITES WORLDWIDE
> Algeria > Germany > Romania
> Angola > Greece > Russia
> Argentina > Holland > Saudi Arabia
> Australia > Hungary > Senegal
> Austria > India > Serbia
> Azerbaijan > Indonesia > Singapore
> Belgium > Iran > Slovakia
> Bosnia > Ireland > Slovenia
> Brazil > Kazakhstan > Spain
> Bulgaria > Latvia > Sweden
> China > Libya > Switzerland
> Congo > Lithuania > Tunisia
> Croatia > Luxembourg > Turkey
> Czech Republic > Malta > Turkmenistan
> Denmark > Montenegro > Ukraine
> East Timor > Mozambique > United Kingdom
> Estonia > Norway > United States
> Finland > Poland
> France > Portugal
growth 13
15. RESOURCES
Engineering has, over the past 30 years, achieved leadership in the IT services sector,
thanks to the contributions of its resources’ managerial and technological prowess.
Engineering comprises 6,300 specialists in Italy and throughout the world, who strive
constantly to develop new projects and ventures. In all markets and in the various lines
being offered.
VALUES
Wide-ranging entrepreneurial skills, flexibility, project quality, certified skills, continuous
training for the acquisition of skills needed to anticipate and accompany IT market
evolution.
14 Engineering Group 2009
17. 16
PRODUCTS
ORGANISATION
& SOLUTIONS
& CONSULTING
OUTSOURCING
THE BUSINESS MODEL
SYSTEM INTEGRATION
RESEARCH & INNOVATION
AUTOMATION & CONTROLS
PUBLIC ADMINISTRATION & HEALTHCARE
BROADBAND MEDIA SERVICES
FINANCE
ENTERPRISE CONTENT MANAGEMENT
INDUSTRY, SERVICES & INFRASTRUCTURES
TELCO & MEDIA
IDENTITY & ACCESS MANAGEMENT
ENERGY & UTILITIES
A business-oriented model that optimises the skill integration and specialisation of offers.
OPEN SOURCE & BUSINESS INTELLIGENCE
Engineering Group 2009
18. MARKETS
Public Administration 35.6%
Industry, Services & Utilities 27.1%
Finance 24.7%
Telco & Media 12.6%
BUSINESS LINES
System integration & consulting 58.7%
Outsourcing 31.8%
Products & solutions 9.5%
17
20. CUSTOMERS
More than 1,000 medium - and large - scale customers in all reference markets have chosen us
as their partners.
THE TOP 10
• BNL - Gruppo BNP Paribas
• Eni
• FIAT Group
• Inps
• Intesa SanPaolo
• Monte dei Paschi di Siena
• Sicily Regional Administration
• Telecom
• Ubi Banca
• Unicredit Group
relations 19
21. CERTIFICATIONS
Meticulous competence and methods are a guarantee of project quality and the continued
search for excellence by the resources working on IT ventures.
ISO 9001:2008
Quality management system
Capability Maturity Model
Software development systems
Integration for Development
(CMMI-Dev version 1.2)
ISO 14001
Environmental management systems
ISO 27001
Information technology security
management system
Payment Card Application
Data Security Standard (PCI-DSS) Credit card data security systems
20 Engineering Group 2009
23. RESEARCH & INNOVATION
The ICT development of recent years has been characterised by two phenomena: the
forceful thrust coming from technology users, the so-called prosumers who are the true
force behind innovation; and intelligence, meaning the ability to process information and
interconnect it through all the electronic devices sold on the market.
Engineering is committed to the constant monitoring of market scenarios in regards to the
evolution of technology.
Our work tries to find answers to questions that will have an increasing impact on the
technologies market: for example, what effects will the thrust of the prosumers, the players
and protagonists of subjects such as social networking and social media, have? Alternatively,
how can companies exploit the potential offered by widespread intelligence, also known by
the technical term ‘Internet of Things’?
The guiding light in such research is the study of technological subjects which are destined
to open up new business opportunities. The aim is to transfer tested, verified innovations
to market reality as well as our business model.
It is more than simply a good idea, it’s also a good idea that we need.
THE CYCLE OF INNOVATION AND RESEARCH AT ENGINEERING
BUSINESS UNITS RESEARCH & INNOVATION
GENERAL MANAGEMENT
INDUSTRY, SERVICES
& INFRASTRUCTURES
Engineering prefers a collaborative approach between laboratories and business units.
Researchers, specialists in the centres of competence, and architectural and technological
consultancy teams transform research results into developments in the Group’s offer, while
maintaining close communication with people throughout the company.
22 Engineering Group 2009
25. THE TECHNOLOGICAL CONTEXT AT THE CENTRE
The areas of research on which the department concentrates stem from the current technological context.
One such driver is the continuous, progressive increase in multimedia content on the network and the fact that
most users are now both consumers and producers of content.
Engineering has several research projects in regards to these matters: Pharos, Callas and Assets for example,
address the subjects of media and digital content and the study and development of innovative techniques for the
use and storage of multimedia content.
The PHAROS project, coordinated by Engineering, is a best practice of international innovation with respect to
search. It is no coincidence that the Italian government selected the project as an example of excellence in Italian
innovation at the 2010 Shanghai Expo.
The centre of competence known as Broadband Media Services completes the process on this subject and has
responsibility for transferring frontier knowledge on digital media to the Group’s offer and the market.
THE FUTURE IS INTERACTIVE
A second driver is interactivity between man and technology.
The projects X@Work, Tekne, X-NetLab, test technologies and methods that support internetworked enterprise and
the Internet of services, using solutions for the transposition of social networking models and technologies to
company processes.
The generation of digital natives that we are preparing will seek to interact with the Public Administration, following
modes similar to those which are used in social networks today. This belief is the basis for a line of research which
looks into how the Public Administration’s processes and systems will change in order to meet the emerging needs
of a digital society.
The CockPit project, which is part of this line, works to define a new model of e-government based on the
transposition of ‘service science’ paradigms to the relationship between the Public Administration and the citizenry.
The new e-government models which have been created and built within our research projects have improved the
company’s offer for the Public Administration. We call this innovation MyCity.
Internet of Things is no longer simply a slogan. It is now a technological reality which is opening up new scenarios.
Technology now allows us to transform many silent objects into ‘intelligent objects’ which are able to perform tasks,
produce information and exchange data.
Research in regards to intelligent systems at Engineering explores the possibility of using these technologies in
various business domains. The Traceback and Foodsys projects, for example, concentrate on the application of
software technologies for intelligent systems in the agriculture and food industry.
Games and BeAware apply intelligent systems techniques to the development and testing of solutions for
monitoring and controlling energy consumption: not only at data centres but also in terms of domestic electricity
consumption.
24 Engineering Group 2009
26. INFRASTRUCTURAL RESEARCH
The profile of the digital user continues to change, and consequently services and contents which can be used on
the network are growing in a disorderly fashion. These two evolutionary factors are bringing about profound changes
in technological and application infrastructures.
The creation of new models for providing processing capacity (Infrastructure as a Service, Software as a Service
and more generally Cloud Computing), the search for new solutions suited to growing security needs, and
architecture design for new-concept services are the subjects of other lines of research.
The project Nexof-Ra, which aims to create the reference architecture of a European middleware for software
systems aimed at services, and Sla@Soi which will build a framework to automate the stipulation and management
of agreements on the levels of service in SOA architectures, are examples of service engineering.
Infrastructures and cloud services, in regards to the new delivery models which are being established, are being
researched in the Grifin, Etics2, e4Science projects.
We believe in the principle that research work must have a connection with the company’s market proposition.
Therefore, some time ago we also initiated a close collaboration with the Managed Operations Department, which
works on managed processing infrastructures in the Group, in regards to the subject of new delivery models.
The Security Engineering area studies and tests methods and techniques for the prevention of risk
situations in critical systems, controlling and managing their security as they operate. The Master project, in
particular, develops the design, management and control of security compliance of service architectures.
OPEN SOURCE AND EUROPEAN PLATFORMS
Engineering is a system integrator as well as a pioneer - in fact, a leading player - in Open Source software
design on an international scale.
A family of Open Source solutions - Spago, SpagoBI, Spagic, Spago4Q - are used and integrated in market
projects created by Engineering for customers, and these are valid as alternatives to commercial products.
If, on one hand, the increase of Open Source solutions indicates the market is obstructing the use of this type of
software less and less, it has, on the other hand, shown the need to offer customers tools for choosing the most
suitable, reliable solutions.
The research project Qualipso has, as its goal , the definition of a method and the creation of a range of tools by which
to assess the quality of Open Source solutions to be used in complex organisational contexts. Qualipso was the
incubator for the birth of the Centre of Competence for Open Source in Public Administration, being the subject of a
memorandum of intent in Italy between Engineering and the Ministry of Public Administration and Technological
Innovation. Comparison and the exchange of ideas with other realities each play a vital role in research.
Engineering’s network of scientific and institutional relations is extremely far-reaching: it comprises a network of 150
partnerships in operation around the world.
Most importantly, Engineering is a participant in the European technological platforms Nessi for software and
services (Engineering is a founding member and the current vice president of the Board); Nem, for media,
communication and technologies convergence (Engineering is a member of the Steering Board); and Eos, for new
homeland security solutions (Engineering is a member of the Board).
25
28. TRAINING
“One thing that makes a company like Engineering stand out is the fact that
knowledge is its main production factor. The tool and place via where knowledge
matures in operational practice is the company’s internal Training School”.
Sergio de Vio, President of Engineering, 1985 - 2007
From the IT Academy for internal training to the ICT & Business School for the market.
Traditional and innovative planning and provision of training proposals for business, technologies, methods and soft
skills.
200 courses on the list
9 classrooms
80 trainers
1 assembly hall with simultaneous translation services
THE OFFER
• On-site training, both from list and personalised
• Innovative products for e-learning & edutainment
• Advance environments of knowledge management and cooperative learning
• Training courses aimed at obtaining the most important certifications concerning
- method: PMP®, ITIL, CobiT, ISO 20000, IFPUG CFPS
- technology: Microsoft, Sun, Linux, Cisco, WMWare
- professional: EUCIP, ECDL
REFERENCES
• BNL - Gruppo BNP Paribas
• Hospital “A. Gemelli” - Rome
• Latina Engineers’ Association
• Ministry for the Economy and Finance
• MSC Crociere
• Pavia Provincial Administration
• SSC (Shared Service Center) - Telecom Group
www.engineeringformazione.it
scuolaict@eng.it
knowledge 27
31. PUBLIC ADMINISTRATION
Engineering is a standard of reference in innovative projects for the Public Administration and healthcare in Italy.
The three areas - Central Public Administration, Local Bodies, and Healthcare - possess consolidated expertise of
technological and process competencies, a portfolio of best practices acknowledged institutionally, and excellent
cases of re-implementation at the national level.
CENTRAL PUBLIC ADMINISTRATION
80% 16.1% 3.9%
System integration & consulting Outsourcing Software solutions
% on sector revenue
THE OFFER
Engineering, as part of the management of the state structure, is a system partner: spanning the breadth of IT
computerisation projects, with the capacity to produce innovative proposals linked, for example, to the use of Open
Source solutions in the Public Administration; due to its management of on-site and Data Centre infrastructure
outsourcing.
Knowledge of this market, its dynamics, the connected legislation and specific central administration issues have
supported our leadership for 30 years.
Expertise encompassing institutional sites and integrated services, economic and legal management of civil
servants, optimisation, the conservation and classification of cultural assets, large-scale online archives, the
management of European structural funds for Italy and the EU, public funding and accounting projects, work and
employment, social security systems and services, and inter-European mobility linked to the Schengen
Agreements. Engineering combines technological, methodological, organisational and legislative knowledge in a
competitive offer that leads the way in Italy.
More than 60 customers
30 Engineering Group 2009
32. SOME CUSTOMERS
Consip
Consob
Council of the European Union
Court of Auditors
European Commission
European Maritime Safety Agency
Finmeccanica
Guardia di Finanza
INAIL
INPDAP
INPS
Malta Maritime Authority
Maritime and Coast Guard Agency
Ministry of Cultural Heritage and Activities
Ministry of Defence
Ministry of Home Affairs
Ministry of Justice
Ministry of Labour, Health and Social Policies
NATO
Presidency of the Council of Ministers
Romanian Naval Authority
Sogei
UNIRE - National Association for the Promotion of Equine Breeds
31
33. LOCAL PUBLIC ADMINISTRATION
59.4% 28.3% 12.3%
System integration & consulting Outsourcing Software solutions
% on sector revenue
THE OFFER
A partner of Italian Regional Administrations, large city councils and the local body system which spans the country,
possessing a track record of leadership in this market, demonstrated by the number and quality of the innovation
projects carried out and managed for local government bodies. We’re a definite presence throughout Italy, and
thanks to the product development laboratory network and 36 operational branches we are able to stay close to
the customer and form partnerships for IT initiatives.
The integration of Engineering Tributi in the Group, in keeping with the local bodies' needs for organisational
development, has further enhanced our expertise in regards to matters of fiscal federalism and has opened up a
new market represented by Italy's small, local municipalities.
A strategic partner in the Sicily Regional Administration in Information & Communication Technology activities.
Vertical competencies in various traditional and innovative sectors of local government: fiscal federalism, social
services, e-government, job centres, welfare, healthcare, agriculture and tourism, cultural heritage, public finance,
registry offices, document protocol and management.
A portfolio of proprietary products and solutions developed and used by technological laboratories for the
management of tax revenue, administrative processes, land registry, dematerialisation of documents and
processes, and CRM. Provision of on-site services and in advanced full outsourcing mode, application
management and project management.
More than 60 large-scale customers
More than 800 small municipalities
32 Engineering Group 2009
34. PRODUCTS & SOLUTIONS
LOCAL TAXATION SYSTEM
Payment, collection and litigation of (council rates tax), Tarsu (solid municipal waste tax), TIA (environmental
hygiene tax), Cosap/Tosap (public area and space occupation tax), Advertising
NETTUNO
Government and integrated management of the town council’s revenue and financial resources
REGISTRY OFFICE
Land registry information from Territorial Agency integrated with local and national database
DEMATERIALISATION OF DOCUMENTS AND PROCESSES
E-GRAMMATA
Document protocol and process, compliant with public regulations and standards, in ASP mode
E-PRAXI
Document management of administrative documents and digital document storage
AURIGA
Document processes with administrative process collaboration, tracking and management functions
ADMINISTRATIVE AREA
AREAS-PAL
Natively integrated web application platform for Administration, Control and Human Resources
CITIZEN RELATIONSHIP MANAGEMENT
CRM-PA
Collaborative platform with a full, integrated, concise, configurable dashboard, for citizens and public bodies
needs
CUSTOMERS
Most Italian municipalities
Most Italian Regional Administrations
Provinces
Consortiums
33
35. HEALTHCARE
46.9% 27.5% 25.6%
Outsourcing Software solutions System integration
& consulting
% on sector revenue
THE OFFER
A commercial presence in 60 percent of Italian healthcare structures, thanks to the precise competencies and
solutions for electronic healthcare; a presence spread nationally, thanks to 33 operating branches. Vertical/multi-area
centres of competence; closeness to (and care of) the customer; knowledge of regional, national and hospital
healthcare realities; and continuous training are the keys to success.
Three research and development laboratories engaged in the continuous development of AREAS, the ERP platform
dedicated to healthcare, which is natively integrated and can be used from a single technological framework.
The healthcare department has a project-oriented culture and a consultancy approach, thus providing a full offer of
technological, process and product competencies.
Business and Clinical Process Management services linked to application proposals, depending on a single
intervention model that aligns technologies, processes and people while setting up the seven application modules
of AREAS: Government, Access, Hospital, Territorial, Diagnostics, Administration and Control, and Human Resources.
Regional and supra-company personalised electronic healthcare projects, such as electronic healthcare file
solutions, Cup and Supra-Cup, 118 emergency system, are currently being developed or already active in several
Italian regions and cities.
222 customers
34 Engineering Group 2009
36. THE PRODUCTS
THE AREAS PLATFORM
GOVERNANCE
Managerial, Risk Management, Treatment Protocols and Evidence Based Medicine, Events, Central Registry
ACCESSES
Booking Services, Hospital Check-in, Emergency Department, 118 Emergency Services
HOSPITAL
Medical records, Operating Room, Order Entry, Ward Logistics
TERRITORIAL
District, Prevention
DIAGNOSTICS
Test laboratory, Pathological Anatomy, Transfusions, Radiology
ADMINISTRATION & CONTROL
Accounting and Budget, Procurement and Logistics, Assets, Protocols and Resolutions
HUMAN RESOURCES
Legal, Attendance, Economic, Human Capital
CUSTOMERS
103 Local Health Authorities
64 Hospitals
6 University Hospitals
8 Research Hospitals
13 Regional Administrations
28 Other customers
35
37. FINANCE
68% 17% 15%
System integration & consulting Software Outsourcing
solutions
% on sector revenue
THE OFFER
A dynamic company with continuous technological and organisational investments that allow the Group to offer
solutions which are suitable for the developing scenarios in the Euro Zone and international markets; proposals for all
types of bank, insurance, financial and asset management company customers, and accounts ranging from large to
medium and small.
The first and only national company with a fully integrated approach encompassing products and specialised
consultancy on product assets, in the management and government of processes, governance & compliance, payment
systems, on credit management, and customer relations management.
Managerial and process consultancy, system & business integration, business process services, project management
and project management offices, outsourcing of applications and infrastructures are provided both on-site and by the
Engineering Data Center; technical and methodological training packages to be provided at the Training Centre or on
the customers' premises.
Consolidated competencies provided in core areas and in back-offices of financial and non-banking financial
institutions; made-to-measure products and solutions offered in all areas of asset management.
187 customers
CENTRES OF COMPETENCE
• Governance & compliance • Back-office • Electronic currency
• Customer management • Asset management • Life & compensation
• Credit management • Payment & settlement • Quality & IT governance
36 Engineering Group 2009
38. THE SOLUTIONS
GOVERNANCE & COMPLIANCE
Systems for controlling and measuring value; fulfilment of obligations towards control authorities
CUSTOMER MANAGEMENT
Customer knowledge management systems and construction of personalised offers
PAYMENTS & SETTLEMENTS
Payments and settlements, and electronic currency management systems
CENTRALISED BACK-OFFICE
Centralised back-office management systems for depositary banks
ASSET MANAGEMENT
Asset management systems for open funds, private equity, real estate funds and securities services
INSURANCE
Company governance systems
CREDIT MANAGEMENT
Credit management systems, from release to resolution, to funding, to control of customer’s good standing
SOME CUSTOMERS
Alto Partners SGR
A-Leasing
Assicurazioni Generali Group
AXA Group
Banca Mediolanum
Banca Marche Group
Banca Popolare di Milano Group
Banco Popolare Group
BNL - BNP Paribas Group
Cattolica Assicurazioni Group
Claris Leasing
Deutsche Bank Group
F2I
Fabbrica Immobiliare SGR
Fondiaria SAI Group
Ing Lease
Intesa SanPaolo Group
Mediobanca Group
Monte dei Paschi di Siena Group
Reale Mutua Group
UBI Group
Unipol Group
Prima SGR
Unicredit Group
37
39. INDUSTRY, SERVICES & INFRASTRUCTURES
54% 27% 19%
System integration & consulting Outsourcing ERP Solutions
% on sector revenue
THE OFFER
Technological skills and knowledge of vertical markets combined in an organisation that optimises the customer
approach and relations, time-to-market and the ability to respond to stimulus, as well as the need for innovation in
the business models of customers who operate in highly competitive markets.
Coverage of the entire life cycle of change programmes: drawing up of IT strategy, planning, carrying out and
continuous management of solutions; cross-the-board technological competencies integrated with knowledge of
business dynamics for:
• Process industry: Metal, chemical, pharmaceutical and textile
• Discrete production: Automotive, aerospace and defence, engineering
• Consumer products: Durable & consumer product goods, high tech & electronics, fashion
• Transport and retail services.
The Automation & Controls, Web & Innovation lab and Proposal & Portfolio management centres of competence
complete and specialise the value proposition.
ERP projects on the most common platforms, extended to System content management, CRM and Enterprise
Business Intelligence application projects.
Product lifecycle management, Enterprise content management, Supplier relationship management, Enterprise
portal, RFID solutions, Mobile workers, Mobile asset management areas.
Logistics, product planning and product tracking systems in the automotive, agricultural-food and pharmaceutical
fields.
Factory automation solutions and systems: supervisory control and data acquisition, manufacturing execution
systems, automatic warehouses and integration of the latter with management and ERP systems.
Advanced competence on new paradigms of ERP solution usability.
Transport area: on-board rail and underground rail control systems, diagnostic and remote control and monitoring
systems.
More than 220 customers
38 Engineering Group 2009
40. SOME CUSTOMERS
ACC
Alitalia
Autogrill
Autostrade per l’Italia
Avio
Barilla
Benetton
Coca-Cola Hbc Italia
Comital Group
Costa Crociere
Davide Campari
Eurofighter
Ferrero
Ferretti
FIAT Group Automobiles
Fincantieri
Granarolo
Holcim
Ikea
Kone
Kraft
Lavazza
Luxottica
Manutencoop Group
Merck Sharp & Dohme
Mitsubishi Electric
Northrop Grumman Italia
Petronas Lubricants International
Philips Group
Piaggio Group
Poste Italiane
RAI
Vimar
Whirlpool Europe
39
41. TELCO & MEDIA
80% 15% 5%
System integration & consulting Broadband Outsourcing
solutions
% on sector revenue and services,
ERP
THE OFFER
An organisation and delivery model that can interpret the continuous drive for innovation inherent in global markets
such as Telco & Media.
Knowledge of the business and technological evolution, the socio-economic framework and the legislative context
that regulates sector competition and a network of 50 technological partnerships are some of the keys to the
consolidated success of projects in several market best practices.
E2E management of the change programmes life cycle and a strict design/build/operate approach ensure the
highest standard of quality based on the paradigm of continuous improvement.
Specific competence in the Telco & Media market and knowledge and experience in the ICT market are combined
to produce uniquely sophisticated yet flexible solutions in all application areas in the wireline, wireless, converging
services, broadband and web-based fields:
• Customer relationship management
• Sales & commissioning e Product management
• Billing & revenue management
• Business intelligence & data warehouse
• Value added service & service delivery platform
• New generation operation support systems
• Support & maintenance e Intelligent network
• Partner relationship management
• Enterprise management
25 customers
40 Engineering Group 2009
42. SOME CUSTOMERS
Alcatel-Lucent
Avea
BT Italia
Ericsson Hellas
Fastweb
H3G
Istituto Treccani
Italtel
Mediaset
Promonte GSM
SKY
Tele 2
Telecom Italia
Telecom Personal Argentina
Telekom Srbjia
Tim Brasil
Tiscali
Vodafone Group
Vodafone Italia
Wind Hellas
Wind Italia
41
43. ENERGY & UTILITIES
95% 5%
System integration & consulting Software solutions
% on sector revenue 5%
THE OFFER
The largest national IT sector centre in the Energy & Utilities segment: 800 process, product and market specialists,
about 25 million1 gas, electricity and water users managed using proprietary solutions, and a 30% share of the
entire national market.
Consultancy services covering business models, project competence and organisational processes, management
of services, proprietary products and skills in best brand market solutions, with inclination towards innovation and
research. Leadership in the Utilities market, as demonstrated through the full, integrated, exclusive, consolidated
offer on the Italian market, international best practice on the deregulation and the unbundling of distribution
networks and sales in the energy sector.
A factory software directly develops the Net@Suite solution: a platform configured for flexibility, adherence to
regulations, customer pro-activity and time-to-market, as well as new business needs and levers for the sectors
of gas, water, electricity, remote heating and environmental hygiene.
Net@Suite is in the Magic Quadrant of Gartner for Customer Information Systems (CIS) for Utilities.
In the Oil & Gas sector, the offer combines consultancy for Business Process Reingineering, end-to-end solutions
along the energy value chain, integrated management of mission-critical systems; ERP systems, managerial and
technological consultancy, interventions on organisational processes for gas transportation and distribution,
exploration and production of petroleum, and energy resource management.
1
Considering both sales company utilities and distribution companies’ redelivery points.
200 customers
42 Engineering Group 2009
44. THE SOLUTION
NET@SUITE
This is the complete web-based platform arranged in modules that is created on SOA architecture for the
integrated management of billing processes, back-office and CRM.
THE MODULES
• Net@SIU: billing, metering, back-office and credit management
• Net@CRM: verticalised customer relationship management system for Utilities
• Net@SIAL: general and analytical accounting, management control, assets, warehouse, purchasing, order control
• Net@AMI: remote meter management integrated with Net@Suite
SOME CUSTOMERS
Acea Group
Acquedotto Pugliese
Agsm Group
AMB Bellinzona (Switzerland)
Edison
Enel
Eni Group
E.ON Group
Hera Group
Iride Group
Italcogim
Italgas
Linea Distribuzione Group
Slovenske Elektrarne
Terna
43
45. MANAGED OPERATIONS
THE OFFER
An integrated Data Center network at Pont Saint Martin (Aosta), Turin and Padua, configured to provide services
aimed at business continuity in the management of IT infrastructures.
For all types of customers, in all market areas, observing strict parameters on intervention efficiency, cost reduction,
energy control, technological savings, and the sustainability of assigned business objectives.
A portfolio of ongoing, structured, modular services which can be integrated with application and functional services,
and containing inter-dependent building blocks and single supervision and control modes:
• User support
• Monitoring
• Job management
• Network management
• Server management
• Application technical management
• Supervision and control
• Reporting
Experience and consolidated methods in transition engineering, with projects for organisational transformation,
evolution and technological optimisation and minimisation of management discontinuity:
• Service transition
• ICT transformation
• ICT outsourcing
CERTIFICATIONS
More than 200 customers ISO-IEC 27001:2005
PCI-DSS
44 Engineering Group 2009
46. SOME CUSTOMERS
Antex
Avio
Banca Antonveneta
Benetton
BNL - BNP Paribas Group
CGT
Consob
Consorzio Triveneto
Coop Adriatica
Costa Crociere
Emilia Romagna Regional Administration
Enel
Fiat
Gamenet
Hospital ‘A. Gemelli’ - Rome
Hospital “Fatebenefratelli” - Rome
Ikea
International Olympics Committee
Istituto Treccani
La 7
Lavazza
Manutencoop Group
Mediolanum
Otis
Philips
Piaggio
Poste Italiane Group
Q8
Renault
Sicily Regional Administration
Société Générale
Tele2
45
47. BUSINESS CONSULTING
THE OFFER
Managerial consultancy specialising in the understanding, optimisation and development of company business.
Nexen, the Group’s business consulting company, has consolidated its wealth of skills in developing personalised
solutions, built on the knowledge of the customer's business model.
Innovative strategic, organisational and process consultancy methods; advanced tool and technology support within
the logical context of continuous performance improvement.
Acquiring and maintaining a competitive advantage, even during times of change: a strategic goal and mission that
Nexen shares with its own customers.
An organisation with 100 professionals focused on five complementary areas of competence, in synergy with the
products and services offered by the business units, within an integrated, single vision of the market and IT
initiatives.
• Strategy & Financial Advisory
Strategies: strategic scenarios, business planning, industrial policy for production sectors and areas, strategic
territorial development plans, corporate governance, internationalisation, e-government
Market: strategic and operational marketing, sales network planning and development, sales plans and sales
force management, retail management, territorial marketing and attracting investments
Corporate finance & tax planning: venture capital funding, management buy-outs and management buy-ins,
corporate finance & taxation strategy, turnaround plans
• Governance
Performance measurement: tableau de bord, balanced scorecard, industrial accounting, customer/product/
channel profitability analysis, cost allocation, economic value added
Risk management: risk mapping & analysis, compliance Basilea 2 (banks), solvency analysis 2 (insurance
companies)
Planning & budget
Accounting: accounting models and systems
• Organisation & Process
Organisation: designing organisational structures and sizing staff rolls
Business process analysis & reengineering
Lean manufacturing
Time based management / Supply chain
Sales force management
Strategic sourcing & purchase price matrix
Certifications: ISO 9001, ISO TS 16949, ISO 14001
Compliance: function start-up, risk management and internal auditing
System methods: lean manufacturing, six sigma, world class manufacturing
• Change
Project & program management
Portfolio management & PMO
PM training
Management education: specialised training programmes on business matters and methods applied to
business
People management: assessment of staff’s skills and definition of development paths, coaching, community
development and management
46 Engineering Group 2009
48. • IT strategy
IT governance & service management: definition of business strategy, designing and changing specific
operational processes
Measuring software and analysing life cycle
Knowledge management models
CERTIFICATIONS
70 customers ISO-IEC 27001:2005
PCI-DSS
SOME CUSTOMERS
Insurance Companies
Groupama Assicurazioni
Zurich Assicurazioni
Banks
Mediobanca Group
UBI Group
Unicredit Group
Various BCC Federations
Industry and Services
INAS Cisl
Lucchini
Max Mara
Poste Italiane
Richard Ginori
Schneider Electric
Public Administration
Padua Chamber of Commerce
Rome Chamber of Commerce
Rome City Council
Presidency of the Council of Ministers
Veneto Regional Administration
47
50. CENTRES OF COMPETENCE
n
AUTOMATION & CONTROLS
From individual pieces of equipment to integral control as well as project and execution consultancy.
Assistance for international companies in highly specialised, business critical activities in the industrial process:
control of production, process and product traceability, production machinery monitoring and diagnostics, organisation
of logistics system and asset management.
A team of specialists with exclusive skills in the Industry and Services sector, in terms of technological know-how,
customer domain and relations.
150 resources between Turin, Milan, Genoa and Naples, planning and creating innovative solutions along the
industrial process supply chain: 50 customers and 500 turnkey projects.
THE OFFER SOME CUSTOMERS
• Manufacturing execution system ANSALDO TRASPORTI
• HMI/Scada supervision solutions ARTSANA
• PLC & safety applications BARILLA
• Building automation BOLTON ALIMENTARI
• Warehouse management system COCA-COLA HBC
• LIMS for quality laboratories and quality CO.IND
controls in production COPENHAGEN METRO
• Diagnostic & maintenance system ELSAG DATAMAT
• Integration of field systems with ERP systems FERRERO
FIAT GROUP
GRANAROLO
SECTORS OF INTERVENTION HEINEKEN
ITT
• Automotive KRAFT FOODS
• Aerospace MERCK SHARP & DOHME
• Pharmaceutical MIDLAND METRO
• Fashion NOVARTIS
• Food & beverage PININFARINA
• Transportation PLADA INDUSTRIALE
• White goods ROCHE
• Consumer packaged goods & retail UNILEVER
VOLKSWAGEN ITALIA
WHIRLPOOL
ZUEGG
innovation 49
51. e
BROADBAND MEDIA SERVICES
Knowledge of the telco market and mobile technologies, acknowledged leadership in the development and
management of services, platforms and solutions in the telco and digital new media sectors.
Services and solutions for the supply, management, content aggregation and hosting of platforms and applications
for multimedia messaging.
Our customers are telecommunications operators, content providers, media companies, Internet service providers,
broadcasters, digital terrestrial interactive TV and IPTV, large accounts, public administration and utilities.
THE OFFER
MOBILE MESSAGING
• Text and binary SMS; advanced smart messaging options, OTA, long messages
• Multimedia MMS, adapted to various terminal models
• Rich contents: Downloads of video clips on terminals, installable applications, widgets
INTERACTIVE
• Mobile community with transparent access from PCs or mobile device, ubiquitous, continuous
communication; integration with social networks supporting contact virality
• Converging land/mobile video communication for videoconferencing, mobile offices in the
enterprise sector; CRM/contact centre on circuit and package mobile technologies
• Corporate Mobile Intranet accessible by moving users, with team work/workforce management
applications
PORTAL
• Mobile portal: Services and contents on mobiles, suitable for delivery on various platforms
• Digital archive accessible while mobile: aggregation of contents from multiple sources and archiving
on formats that can be used from various platforms
• Cultural/smartcity services: public utility or tourist assistance services from mobile terminal, with
management of mobile user position
• Mobile and web TV: live events, video TV programmes, videos on demand from PC or mobile
50 Engineering Group 2009
52. e
PERVASIVE
• Multichannel Broadcasting: distribution of multimedia contents, information and entertainment
services on any terminal and according to specific user modes
• Smartcity: public utility and mobile tourist services, with management of user position
• Digital signage, computer information points, multimedia installations
• Remote control: pervasive domotics applications, controlled from mobile, TV and digital frames
• Remote surveillance and environmental security applications
MULTIMEDIA PRODUCTIONS
• Production of contents: studio concept for cross-media, multiplatform services, editing activities
on contents, recording and post-production of audio-video contents
• Multimedia installations: information totems, digital signage, virtual tours, exhibition routes
SOME CUSTOMERS
FEDERCONSUMATORI
H3G
LA7
MATRIX
MEDIASET
MINISTRY OF AGRICULTURAL,
FOOD AND FORESTRY POLICIES
MTV
ONDA COMMUNICATION
SKY
TELECOM ITALIA
VODAFONE
WIND ITALIA
51
51
53. ENTERPRISE CONTENT MANAGEMENT
Each year, the amount of information received and handled by a company increases by 50% on average, including
paper duplications, manual activities and the dispersion of data among various archives.
The proper organisation and management of information reduces costs, simplifies data access policy, increases
information efficiency as an added value to business and managerial choices.
A team of 60 specialised resources integrates consultancy services on processes, requisite analysis, selection of
suitable tools, and skills in technology, application and methodology in a single, broad vision.
THE OFFER
Groupware, content, workflow and knowledge management services and
infrastructures:
• Document management
• Document contents and flows
• Document processing for acquisition of paper format documents
• ERP-integrated interactive modules
• Electronic invoicing
• Substitute storage
• E-mail filing
• Office automation
• Web content management
• E-learning
• Enterprise search business analytics
Competence about market leader technologies (EMC Documentum, Open-
Text, IBM FileNet, Kofac and Adobe, Oracle) to guarantee:
• Control of information in secure environments
• Optimisation of business performance and time-to-market
• Reduction of compliance and operational costs and of risks
• Use of detailed, accurate information anywhere they are kept
• Reduction of integration costs and increase of efficiency
• Optimisation of ROI and reduction of TCO
52 Engineering Group 2009
55. ERP
More than 400 ERP professionals with cross-board skills throughout the entire chain of the corporate life cycle:
end-to-end solutions based on ERP technology (SAP and Oracle Application) and mainly on the best-of-breed
functions of the SAP Business Suite family.
The experience gained in more than 200 full implementation projects and management of applications is completed
by the skills and methods applied in the most innovative solutions in the ERP field: Netweaver, Portals, Supplier
Relationship Management, Business Intelligence, Upgrade and Enhancement Packages, Human Capital Management
solutions.
THE OFFER SOME CUSTOMERS
SAP Alliance Service ANAS
Special Expertise Partner BEAUTY&BUSINESS
for the markets: BNL - BNP PARIBAS GROUP
- Automotive OEM & Suppliers, Banking, CP CAMPARI
Electronics & Durables, CP Food & Beverage EMILIA ROMAGNA REGIONAL
for the solutions: ADMINISTRATION
- Financial, SCM, PLM, SRM, CRM, HCM, ENEL
Business Intelligence, POA ENI
for the technologies: FIAT GROUP
- Process Integration, Development tools, People HERA GROUP
Integration & Mobile, System Lifecycle, SOA INPS
ISTITUTO TRECCANI
SAP Business All-in-One KUWAIT PETROLEUM
Value Added Reseller MANUTENCOOP GROUP
MITSUBISHI ELECTRIC
SAP Channel-partneredge NORTHROP GRUMMAN ITALIA
Silver partner PETRONAS GROUP
POSTE ITALIANE
BOBJ Solution UBI BANCA
Gold partner WHIRLPOOL
Oracle Application
Partner Oracle Platinum
54 Engineering Group 2009
56. IDENTITY & ACCESS MANAGEMENT
Development of innovative software products with high technological content for the security market.
This is the mission of Engiweb Security the centre of competence and laboratory for the areas of:
• Identity & Access Management
• Digital signature and Cryptography
• System & Application Management
THE OFFER SOME CUSTOMERS
IDEAS CNIPA
Identity & Access Management solution based on ENEL
the processes. Implementation and management GUARDIA DI FINANZA
of roles model; allocation process for IT resources INFORMATICA TRENTINA
access; compliance with corporate regulations and MINISTRY OF HEALTH
laws. MINISTRY OF HOME AFFAIRS
MINISTRY OF JUSTICE
PIAGGIO
PARTNERSHIPS TELECOM ITALIA GROUP
Mathematics Department Security Group ‘Roma
Tre’ University for research into access control;
focus on the issues of role engineering.
The aim of this collaboration is to share industrial
research results with scientific academies in the
realm of open innovation.
55
57. e
OPEN SOURCE & BUSINESS INTELLIGENCE
Open Source, Business Intelligence and Architectures for Services as separate and cross-company competencies
in business support and planning a full Enterprise Open Source value proposition.
50 resources in Turin, Milan, Padua, Bologna, Rome, Naples and Palermo, with international experience in Open
Source development and project coordination.
Solutions for the public administration and companies in a single integrated offer including services, projects and
professional certified competencies on the entire stack software: basic infrastructures, middleware and applications.
THE OFFER
Development and management of Open Source projects and the SpagoWorld initiative
www.spagoworld.org
Innovative Open Source components and solutions coming from research projects on the modelling
of business processes, digital libraries, service-based systems, quality, grid and cloud computing
Professional certified competencies on market-leader Open Source solutions in the infrastructure
and application field
Selection services for Open Source solutions and components, according to specific assessment
methods
Support services for the introduction of Open Source solutions and components, according to
specific adoption methods
Integration services of Open Source components in projects and software products
Technical and professional services to support company and third-party solutions
Migration of existing infrastructures to Open Source solutions according to assessment, test and
benchmark methods, risk management and the start-up of pilot projects
56 Engineering Group 2009
58. TEAMS
Business Intelligence Open Source: 20 Resources for the development of the SpagoBI suite
www.spagobi.org and the Eclipse eBAM project www.eclipse.org/ebam
Architecture for Services and Business Process Management: 15 resources for platform development
Spagic www.spagic.org and the Eclipse eBPM project www.eclipse.org/ebpm
Technologies for product, process and service quality and development of the Spago4Q platform
www.spago4q.org
COMMUNITIES AND INITIATIVES
Consorzio OW2
www.ow2.org
Eclipse Foundation
www.eclipse.org
OSGi Alliance
www.osgi.org
QualiPSo Consortium
www.qualipso.org
NESSI OSS Working Group
www.nessi-europe.com
Italian Open Source Centre of Competence
www.flossitaly.it
SpagoWorld
www.spagoworld.org
INTERNATIONAL OPEN SOURCE INITIATIVES
OW2 Europe Local Chapter
OW2 Business Intelligence Initiative
Eclipse SOA Industry Working Group
SpagoWorld GeoBI Initiative
57
