2. E-business (electronic business) is the
conducting of business on the Internet,
not only buying and selling but also
servicing customers and collaborating with
business partners.
12. Business Uses
of the
Internet
Gather
Information
Collaborate with
Others
Cross-Functional
Applications
Vendor Support &
Communications
Marketing, Sales
& Customer Service
Research
Competitors
Publish
Information
Sell Products or
Services
Communicate
Internally
Purchase Products
or Services
Customer
Support & Service
24. Examples:
Buying books online (transactional)
Selecting a car online (informational)
Interacting with brand online (relationship building
/ experiential, e.g. www.tango.com)
Asking a customer service query, e.g.
www.easyJet.com
25.
26. Can my business benefit from e-commerce?
[ Reduce administrative and operating costs
[ Reduce inventory costs
[ Reduce the cost of procurement
[ Improve customer service and satisfaction
[ Streamline procurement procedures
[
Increase communication efficiency and interaction with
employees, vendors, customers and strategic partners
[ Increase revenues and profit margins
27. A management information system (MIS)is the
study of people, technology, organizations and the
relationships among them. MIS professionals help
firms realize maximum benefit from investment in
personnel, equipment, and business processes.
28. A Decision Support System (DSS) is a computer-based
information system that supports business or
organizational decision-making activities. DSSs serve the
management, operations, and planning levels of an organization
(usually mid and higher management) and help to make decisions,
which may be rapidly changing and not easily specified in advance
(Unstructured and Semi-Structured decision problems). Decision
support systems can be either fully computerized, human or a
combination of both.
31. Andy Grove, Chairman of Intel, one of the early
adopters of e-commerce, has made a
meteorological analogy with the Internet. He
says:
Is the Internet a typhoon force, a ten times force,
or is it a bit of wind? Or is it a force that
fundamentally alters our business? (Grove, 1996)
32.
33. 35%
Cost Savings
32%
Customer
Service
18%
Revenue
Generation
13%
Marketing
2%
Other
34. Lower Costs Global Access
Improved
Service
Empowers
Business
Proactive Service Priority
Responsiveness