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Digitalization and Optimizing Business Performance at Hästens
a Global Premium Brand in a Global Omnichannel Environment
ANDERS EKSTRÖM
CEO, NetConsult Sweden AB
KENT LOVESTJÄRNA
Digital Media Manager, Hästens Sängar AB
• Episode 1: E-commerce at global scale!?
• Episode 2: Silos and unconnected data
• Episode 3:The Stable and playing Polo
• Optimized Business Performance
OUR STORY
NETCONSULT
• The first certified solution partner in Sweden
• Working with Neo4j Enterprise every day
• Based in Gothenburg, Sweden
NETCONSULT
• System development and integrations
• Modern tools and frameworks

• E-commerce and logistics

hästens logo
FILM
• Family business since 1852
• Factory in Köping
• 250 point of sales in over 40 countries
• 210 employees
• 17.000 beds produced per year
• Purveyor to the Swedish Royal Court,
since 1952
HÄSTENS
Picture of bedVividus
EPISODE 1 - E-COMMERCE AT GLOBAL SCALE!
THE GLOBAL CUSTOMER JOURNEY 
”All we need to do is to activate the shopping cart ”
EPISODE 1 - E-COMMERCE AT GLOBAL SCALE!
THE GLOBAL CUSTOMER JOURNEY
• The right traffic to the right store
• Meet customers where they are
• Plan globaly, execute locally
The Goal: Drive traffic to store
EPISODE 1 - E-COMMERCE AT GLOBAL SCALE!
THE PARTNER GRAPH
Köping
Hästens
Factory
Flagship
Stores
Stockholm
London
New
York
Franchise
Store
Store
Shop-
in-shop
Macys
Harrods
Sova
Country
Manager
Regional
Manager
Country
Manager
Tier
Category
Tier 1
Tier 2
Designer
Hotel
Sweden
Norway
Denmark
Canada
USA
EPISODE 2 - SILOS AND UNCONNECTED DATA
SILOS AND UNCONNECTED DATA
SalesforceSAP
Neo4j Graph
Silo 1 Silo 2 Silo 3
• RetailNext
• Spotify
• Unifaun (and Memnon Networks)
• QBank Digital Asset Management
• LanguageWire
• Mandrill / Mailchimp
• Facebook
• Google
• Mag+
• Mobile Devices Management
• Press release sites
EPISODE 2 - SILOS AND UNCONNECTED DATA
LEVERAGE!
BED CONFIGURATOR
EPISODE 2 - SILOS AND UNCONNECTED DATA
BED CONFIGURATOR
EPISODE 3 - A STABLE AND PLAYING POLO
STABLE
EPISODE 3 - A STABLE AND PLAYING POLO
POLO
OPTIMIZE BUSINESS PERFORMANCE
Case 1:The Catalog
OPTIMIZE BUSINESS PERFORMANCE
Case 2: Marketing Automation
CMS platform released in April 2016
Next up: Multi language, bed configurator and price engine

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GraphConnect Europe 2016 - Digitalization and Optimizing Business Performance at Hästens - Kent Lovestjärna & Anders Ekström

  • 1. Digitalization and Optimizing Business Performance at Hästens a Global Premium Brand in a Global Omnichannel Environment
  • 2. ANDERS EKSTRÖM CEO, NetConsult Sweden AB KENT LOVESTJÄRNA Digital Media Manager, Hästens Sängar AB
  • 3. • Episode 1: E-commerce at global scale!? • Episode 2: Silos and unconnected data • Episode 3:The Stable and playing Polo • Optimized Business Performance OUR STORY
  • 4. NETCONSULT • The first certified solution partner in Sweden • Working with Neo4j Enterprise every day • Based in Gothenburg, Sweden
  • 5. NETCONSULT • System development and integrations • Modern tools and frameworks
 • E-commerce and logistics

  • 8. • Family business since 1852 • Factory in Köping • 250 point of sales in over 40 countries • 210 employees • 17.000 beds produced per year • Purveyor to the Swedish Royal Court, since 1952 HÄSTENS
  • 10. EPISODE 1 - E-COMMERCE AT GLOBAL SCALE! THE GLOBAL CUSTOMER JOURNEY  ”All we need to do is to activate the shopping cart ”
  • 11. EPISODE 1 - E-COMMERCE AT GLOBAL SCALE! THE GLOBAL CUSTOMER JOURNEY • The right traffic to the right store • Meet customers where they are • Plan globaly, execute locally The Goal: Drive traffic to store
  • 12. EPISODE 1 - E-COMMERCE AT GLOBAL SCALE! THE PARTNER GRAPH Köping Hästens Factory Flagship Stores Stockholm London New York Franchise Store Store Shop- in-shop Macys Harrods Sova Country Manager Regional Manager Country Manager Tier Category Tier 1 Tier 2 Designer Hotel Sweden Norway Denmark Canada USA
  • 13. EPISODE 2 - SILOS AND UNCONNECTED DATA SILOS AND UNCONNECTED DATA SalesforceSAP Neo4j Graph Silo 1 Silo 2 Silo 3
  • 14. • RetailNext • Spotify • Unifaun (and Memnon Networks) • QBank Digital Asset Management • LanguageWire • Mandrill / Mailchimp • Facebook • Google • Mag+ • Mobile Devices Management • Press release sites EPISODE 2 - SILOS AND UNCONNECTED DATA LEVERAGE!
  • 15.
  • 16. BED CONFIGURATOR EPISODE 2 - SILOS AND UNCONNECTED DATA BED CONFIGURATOR
  • 17. EPISODE 3 - A STABLE AND PLAYING POLO STABLE
  • 18. EPISODE 3 - A STABLE AND PLAYING POLO POLO
  • 20. OPTIMIZE BUSINESS PERFORMANCE Case 2: Marketing Automation
  • 21. CMS platform released in April 2016 Next up: Multi language, bed configurator and price engine