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IMA 2012: Pledge your support for mobile
        Files from today: http://db.tt/9LjVlUv8


                         http://www.flickr.com/photos/99173376@N00/268022096/
Matt MacDonald                Devin Chalmers
        @neocMatt                    @qwzybug
       matt@prx.org             devin@doormouse.org




   Marine Boudeau                 Dan Saltzman
    @marineboudeau                 @fiveseveneighty
mboudeau@nypublicradio.org   Dan.Saltzman@effectiveui.com
Pledging can feel like this

                  http://www.flickr.com/photos/
                  32438639@N07/5637108666/
Today we’ll try to make it like this

                      http://www.flickr.com/photos/
                      16377238@N00/1434832775/
Introductions
    5 min


    http://www.flickr.com/photos/46944516@N00/3717536433/
Discuss current pledge experiences
              45 min


              http://www.flickr.com/photos/46944516@N00/3717536433/
Get our hands dirty
      40 minutes


        http://www.flickr.com/photos/40418474@N00/3939008630/
Simplify current pledge experiences

               http://www.flickr.com/photos/37280358@N04/5015600940/
Imagine something new
kiwiberry a kiwi and strawberry genetic engineering experiment




                          http://www.flickr.com/photos/85388692@N00/417052960/
Take a break
  10 minutes


    http://www.flickr.com/photos/14336961@N07/2475956824/
Review work and action plans
          45 minutes


            http://www.flickr.com/photos/8064937@N05/3457696479/
5 minutes


            22 seconds
A donation!

         http://www.flickr.com/photos/
         23322134@N02/3043760419/
It took 5 minutes

       http://www.flickr.com/photos/64941795@N00/515393926/
How many people walk away?

                http://www.flickr.com/photos/
                24450277@N06/3811734996/
WNYC pledge UX
Launching WNYC Mobile Pledge
Process, Objectives & Challenges

•   Breaking up the flow (3 step process)
•   Removing unnecessary fields
•   Reducing # of gifts
•   Sharing/Social (FB, Twitter, etc)
•   JQuery mobile
“There must be a better way”
Opportunities/Next
•   Leverage impulse giving and mobile convenience
•   Users LOOOOVE public media
•   Simplifying the process (duh - no but really)
•   Experimenting with in-context giving
•   Implementing tracking: A/B testing, track form completion




                                                       And...
The current pledge journey

          http://www.flickr.com/photos/62223880@N00/2692420732/
“I'm thinking of giving up”
Examples of pledge forms

          http://www.flickr.com/photos/62223880@N00/2692420732/
Unfamiliar inspiration examples

             http://www.flickr.com/photos/24256351@N04/4150412283/
$$$




      Engagement
Users
$$$




              Engagement
Users
$$$




                           $ / User




              Engagement
Bill Me Later
Bill Me Later
 www.billmelater.com
In-App Purchase
      iOS
In-App Purchase
      iOS
In-App Purchase
      iOS
In-App Purchase
      iOS
Text-to-Donate
  Everyone, Anywhere
“Over-the-top” funding
      www.kickstarter.com
Humble Indie Bundle
    www.humblebundle.com
Goal pledges
www.gopdebatewatch.com
Free Rice
www.freerice.com
Viral discounting
    www.dropbox.com
Viral discounting
   www.livingsocial.com
Ad-hoc donation management
   www.barackobama.com / www.squareup.com
Smorgasbord
  www.kcrw.com
Time to work

    http://www.flickr.com/photos/24256351@N04/4150412283/
Show and discuss our work

          http://www.flickr.com/photos/92822489@N00/3116187454/
Next Steps

   http://www.flickr.com/photos/11628077@N00/2900297524/
1. Record your mobile pledge experience

                 http://www.flickr.com/photos/88448902@N00/448512720/
2. Review pledge visitor flow analytics
3. Trim required fields

         http://www.flickr.com/photos/60849961@N00/525761992/
4. Create a process tailored for mobile

                 http://www.flickr.com/photos/15441441@N00/3256329577/
5. Push organizational assumptions

              http://www.flickr.com/photos/28284386@N02/2880756271/
http://www.flickr.com/photos/45581782@N00/2086641/

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IMA 2012 Pledge your support for mobile

Notes de l'éditeur

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  29. More and more, financial transactions are taking place on the web & mobile\n\nTwenty years, still innovating on modes of interaction socially and economically\n\nIntersection of these where pubmedia stands to gain\n\nMobile fits into people's lives in a uniquely personal way, and are growing to fill our lives in a way that traditional computers, even with the web, never really did.\n\nLook at innovations in online economic transactions\n\n-> Ladder of engagement: guide from small to large actions of support\nBuilding social and economic ties\n
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  36. Big red button\n\n\n
  37. Big red button\n\n\n
  38. Big red button\n\n\n
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  40. Tiered reward levels\n\nspecific, atomic goals: Ze Frank will visit your town\n\nproject shaped and changed by the nature of the funds it receives\n
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