Drawing on CoreData's just completed research Andrew Inwood shares insights into how Australian investors are reacting to the coronavirus uncertainty and how advisers can best support clients in this environment.
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How clients are reacting to uncertainty and how best to deal with it
1. How clients are reacting to
uncertainty
and how best to deal with it
Presented by
Andrew Inwood
Principal
CoreData
8 April 2020
2. | netwealth2
Disclaimer
This information has been prepared and issued by Netwealth Investments Limited (netwealth),ABN 85 090 569 109,AFSL 230975,
RSE L0000192). It contains factual information and general financial product advice only and has been prepared without taking into
account your individual objectives, financial situation or needs.The information provided is not intended to be a substitute for
professional financial product advice and you should determine its appropriateness having regard to your particular circumstances
and seek any independent financial or other professional advice you may require.The relevant disclosure document should be
obtained from netwealth and considered before deciding whether to acquire, dispose of, or to continue to hold, an investment in any
netwealth product.
While all care has been taken in the preparation of this document (using sources believed to be reliable and accurate), no person,
including Netwealth, or any other member of the netwealth group of companies, accepts responsibility for any loss suffered by any
person arising from reliance on this information. Unless specified, all information in this document as at 1/4/2020.
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Housekeeping
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As a specialist platform provider, Netwealth provides
financial advisers with a wide range of financial
products & services to help manage their clients’
investments and superannuation.
• Ranked #1 for overall functionality
• Ranked #1 for overall satisfaction
• Awarded best reporting
• Awarded best client portal
• Awarded best transaction tools
*Investment Trends Platform Competitive Analysis & Benchmarking Report (Dec
17)
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See wealth differently
A little bit about Netwealth
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Key features of our platform
Market leading adviser portal Market leading client portal
• Rated No.1(1) for functionality
• Intuitive design and useability
• Quick access to information and clients
• Sophisticated portfolio tools
• In depth business and client reporting
• Rated No.1(1) for functionality
• Intuitive design and useability
• Can be white labelled for adviser groups
• Allows consolidation of all accounts
(1) Investment Trends: December 2016 Platform Competitive Analysis and Benchmarking Report
Mobile access
• PC, tablet and mobile access
• Adviser and client versions available
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Key features of our platform
Innovative transactional capability Comprehensive reporting
• Online domestic & international trading
• Online fund switching
• Sophisticated rebalancing technology
• Automated account and cash settings
• A wide range of business, client &
portfolio reports
• Interactive and static reports available
• Can be white labelled
Research and insights
• Engaging investor and adviser insights
• Articles, webinars and white papers
• Wide range of investment research
• Managed funds and equities
12. 12
Covid Pulse Research
• Researching Mass Affluent Or Better
• Online Pulse Survey
• Weill Remain In Field As Long As Required
• What Success Looks Like
29. 29
Understanding How Trust Works
74.4%
71.7%
73.3%
70.3%
68.8%
% Rating (6-10)
Financial Adviser
CompetentCompetent
Share all of my goals
Does what they say
Competent
Reliable
Acts in my best interests
30. 30
The Hats Of Utility
• The Strategist – able to guide clients through their financial and non-
financial concerns, playing a role akin to a high performance coach to an
elite athlete (suitable for ‘coach seeker’ clients)
• The Partner – able to offer peace of mind and reduce tension of uncertainty
• The Implementer – able to take control of the clients’ finances and turn
their, goals and dreams into action (suitable for ‘outsourcer’ and time
poor clients)
• The Tactical Adviser – able to advise clients on investment and portfolio
strategy (suitable for ‘controller’ and data-driven clients)
31. 31
Understanding Richard Thaler
People Are Hedonistic
People Are Very Bad At The Future
People Hate Big Decisions
Your Are A Choice Architect
Every Communication Is A “Nudge.”
34. 34
What’s Common And What’s Likely
• Controller
• Worrier
• Externaliser/Coach Seeker
• Avoider
35. 35
Remember The Hats? Lets Re Order Them For Now
• The Strategist – able to guide clients through their financial and non-
financial concerns, playing a role akin to a high performance coach to an
elite athlete (suitable for ‘coach seeker’ clients)
• The Partner – able to offer peace of mind and reduce tension of uncertainty
• The Implementer – able to take control of the clients’ finances and turn
their, goals and dreams into action (suitable for ‘outsourcer’ and time
poor clients)
• The Tactical Adviser – able to advise clients on investment and portfolio
strategy (suitable for ‘controller’ and data-driven clients)
36. 36
Guru 2: Ernest Shackleton
• Polar Explorer
• Got Trapped By Sea Ice
• Incredible Communicator
• Got Everyone Home
37. 37
Shackleton’s Rules – Five Things To Do Right Now
• Be Micro Ambitious – (See Jung)
• Over Communicate
• Hone In On The Detail
• Make The Path Through Clear
• Keep The Team Focused On The Long Plan
38. 38
Every Body Gets Out Safely
“For scientific discovery give me Scott; for speed and
efficiency of travel give me Amundsen; but when disaster
strikes and all hope is gone, get down on your knees and
pray for Shackleton.”
39. 39
CoreData is a global specialist
research and strategy
consultancy, with a head office in
Sydney, Australia. Our primary
focus is providing clients with
research insights to help their
businesses grow. Founded in
2002, we are independently
owned with the capabilities and
expertise to conduct bespoke and
syndicated research on six
different continents. Our aim is to
deliver clients with timely and
actionable research and market
intelligence that will drive
transformational change in their
business.
We have offices in:
ABOUT US:
WHO WE ARE
• Sydney
• Perth
• London
• Boston
• Manila
• Malta
• Capetown
• Singapore
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Webinar recording and slides
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Thank you
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Disclaimer
This information has been prepared and issued by Netwealth Investments Limited (netwealth),ABN 85 090 569 109,AFSL 230975,
RSE L0000192). It contains factual information and general financial product advice only and has been prepared without taking into
account your individual objectives, financial situation or needs.The information provided is not intended to be a substitute for
professional financial product advice and you should determine its appropriateness having regard to your particular circumstances
and seek any independent financial or other professional advice you may require.The relevant disclosure document should be
obtained from netwealth and considered before deciding whether to acquire, dispose of, or to continue to hold, an investment in any
netwealth product.
While all care has been taken in the preparation of this document (using sources believed to be reliable and accurate), no person,
including Netwealth, or any other member of the netwealth group of companies, accepts responsibility for any loss suffered by any
person arising from reliance on this information. Unless specified, all information in this document as at 1/4/2020.
