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It’s All About Human Relationships Presented by Shashi Bellamkonda 1/20/2011 Annual Meeting and Board Induction Lunch, Jan 20 th  2011
Once upon a time This is me from a long time ago in Indian Express, Bangalore
The Basics Will Never Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
But Tools Change All the Time http://www.cartoonstock.com/newscartoons/cartoonists/mly/lowres/mlyn598l.jpg
[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Ever Evolving Marketplace Social media is that which allows anybody to communicate with everybody .  Jim Sterne, Web metrics guru & Author of Social Media Metrics ” “
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Audience & Conversations are Increasing  Source:  http://news.cnet.com/8301-13577_3-10185477-36.html#ixzz1AGSlAIgg http://marketingwhitepapers.s3.amazonaws.com/SocialMediaMarketingReport2010.pdf http://www.briansolis.com/2010/02/time-spent-on-social-networks-up-82-around-the-wrold/
Some Good News Veronis Suhler Stevenson (VSS) quoted in  http://www.economist.com/node/15276746 US PR spend grew by more than 3% in 2009 to $3.7 billion. Compare that to spending on advertising contracted by nearly 8%. Spending on word-of-mouth marketing through Blogger new media outreach increased by more than 10% in 2009. Spending on PR in America will surpass $8 billion by 2013.
Edelman Trust Barometer:  Conversation with Employees Increases Credibility  Edelman Trust Barometer  http://www.edelman.com/trust/2010/
Emarketer: Social Media is Trustworthy http://www.emarketer.com/Article.aspx?R=1007863 This week :  Women trust "familiar" bloggers more than store Web sites @ BlogHer  survey  blogs are more than two times more likely -- 63% -- than magazines -- 26% -- to have inspired a beauty product purchase over the last six months.
[object Object],PR in a Web 2.0 World  2 way communication New channels Share and spread content more visibility Personality and human face
Fortune 500 Use of Social Media ,[object Object],[object Object],[object Object],[object Object],Source : Society of new Media communications and research http://sncr.org/2010/02/23/426/
The Way We React is Changing Facebook reaction to rumors of it shutting down
Eat Me! Quiznos Said h/t @jasonfalls  http://socialmediaexplorer.com
Who is Talking?
Turning the Message on Its Head
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Zappos Brand Promise Source : http://www.deliveringhappinessbook.com/
Marketing to the B2B Customer Not Excluded  ,[object Object],[object Object],[object Object]
Are you Practicing PR 2.0? ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PR 2.0 Pro Check List
1. Monitors for Brand Terms on Blogs  and Social Networks
2. Reads or Comments on Blogs Jane Smith said… Tuesday, January 12, 2011 Post a Comment: I agree! I love all three options. I have the perfect shoes to match. I’d like to see a neutral color for the cashmere sweater though. Thanks for taking the time to leave us a note! Your thoughts are valued and we appreciate you sharing!
3. Has a Smart Phone Image Source: http://verizonwireless.com
4. Is Active on 3 Social Networks
5. Launched a Personal/Corporate Blog
6. Created a Social Media Release
7. Helped Create Company’s Social Media Guidelines Resource tip : http://wiki.altimetergroup.com/ Teach them how to more than what not to ?
8. Created Multimedia Content - Video or Podcasts
9. Trains Peers and Community
10. Attended a Grassroots Local Tweet Up or WWPR Event Image Source: http://www.flickr.com/photos/drbeachvacation/3551748087/
Before They Believe You They Will Google You ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Build Your Community Before You Need Them  Source: http://barack20.com/    Brent Leary  and  David Bullock  created a Barack 2.0 - a model  dedicated to analyzing the Obama campaign's use of social media from a small business perspective Resource tip:  http://www.sparkminute.com/2010/10/19/best-practices-for-crisis-communications-over-social-media/
[object Object],[object Object],[object Object],Social Media Crisis Management
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Content Rules Resource tip:  http://www.contentrulesbook.com/  Ann Handley & CC Chapman
[object Object],[object Object],[object Object],Making a Case for Social Media  ,[object Object],[object Object],[object Object],[object Object]
[object Object],Results: Winning Public Favor
[object Object],[object Object],[object Object],[object Object],[object Object],Final Thoughts
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Questions Shashi Bellamkonda [email_address] Follow On Twitter: @shashib

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Network Solutions : PR 2.0 The tools may change but the basics remain the same

  • 1. It’s All About Human Relationships Presented by Shashi Bellamkonda 1/20/2011 Annual Meeting and Board Induction Lunch, Jan 20 th 2011
  • 2. Once upon a time This is me from a long time ago in Indian Express, Bangalore
  • 3.
  • 4. But Tools Change All the Time http://www.cartoonstock.com/newscartoons/cartoonists/mly/lowres/mlyn598l.jpg
  • 5.
  • 6.
  • 7. Some Good News Veronis Suhler Stevenson (VSS) quoted in http://www.economist.com/node/15276746 US PR spend grew by more than 3% in 2009 to $3.7 billion. Compare that to spending on advertising contracted by nearly 8%. Spending on word-of-mouth marketing through Blogger new media outreach increased by more than 10% in 2009. Spending on PR in America will surpass $8 billion by 2013.
  • 8. Edelman Trust Barometer: Conversation with Employees Increases Credibility Edelman Trust Barometer http://www.edelman.com/trust/2010/
  • 9. Emarketer: Social Media is Trustworthy http://www.emarketer.com/Article.aspx?R=1007863 This week :  Women trust "familiar" bloggers more than store Web sites @ BlogHer  survey  blogs are more than two times more likely -- 63% -- than magazines -- 26% -- to have inspired a beauty product purchase over the last six months.
  • 10.
  • 11.
  • 12. The Way We React is Changing Facebook reaction to rumors of it shutting down
  • 13. Eat Me! Quiznos Said h/t @jasonfalls http://socialmediaexplorer.com
  • 15. Turning the Message on Its Head
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. 1. Monitors for Brand Terms on Blogs and Social Networks
  • 21. 2. Reads or Comments on Blogs Jane Smith said… Tuesday, January 12, 2011 Post a Comment: I agree! I love all three options. I have the perfect shoes to match. I’d like to see a neutral color for the cashmere sweater though. Thanks for taking the time to leave us a note! Your thoughts are valued and we appreciate you sharing!
  • 22. 3. Has a Smart Phone Image Source: http://verizonwireless.com
  • 23. 4. Is Active on 3 Social Networks
  • 24. 5. Launched a Personal/Corporate Blog
  • 25. 6. Created a Social Media Release
  • 26. 7. Helped Create Company’s Social Media Guidelines Resource tip : http://wiki.altimetergroup.com/ Teach them how to more than what not to ?
  • 27. 8. Created Multimedia Content - Video or Podcasts
  • 28. 9. Trains Peers and Community
  • 29. 10. Attended a Grassroots Local Tweet Up or WWPR Event Image Source: http://www.flickr.com/photos/drbeachvacation/3551748087/
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.

Notes de l'éditeur

  1. This is me from over 25 years ago the point it that even when I was working in the kitchen I used to meet reporters in my office as the workd was changing even then and when I moved from Bangalore India to Moscow the paper carried a story. Relationships are important not just between Pr professionals but with the company
  2. Goals and objectives of Public Relations
  3. This is too word heavy
  4. make this into a graphic
  5. Mayube a zapos grapgic with shoes and happy customer. Zappos pays their new hires to quit to retian only passionate dedicated folks
  6. Add pictures for the next few slides till 10
  7. Add pictures for the next few slides till 10
  8. Add pictures for the next few slides till 10
  9. Add pictures for the next few slides till 10
  10. Add pictures for the next few slides till 10
  11. Add pictures for the next few slides till 10
  12. Add pictures for the next few slides till 10
  13. Add pictures for the next few slides till 10
  14. Add pictures for the next few slides till 10
  15. Add pictures for the next few slides till 10
  16. Add pictures for the next few slides till 10
  17. You will buy from companies that you like
  18. Social media is about conversations and relationships Customers are in control, but not total control because you CAN participate People do not want to me marketed to; they want to be heard and can relate more to another human than a banner ad It’s not just about great content, it’s about relationships Chances are there is a conversation going on online about your products or services, or even the business itself. Are you going to participate, or let someone else?