Ranked 75th on the Fortune 500 list and with a head count of over 50,000 employees and over 900 locations —Jared and his team have a massive responsibility to deliver quality end-user technology services to enable this global workforce. Learn how Jared and Mike are using Nexthink to meet Liberty’s unique business goals, culture, and overall technology strategy.

1. #TechAtLiberty
Liberty Mutual Technology
Jared Weeks and Michael Gendreau
Our Journey to Customer Centricity

2. #TechAtLiberty
Liberty Mutual – Who We Are
2Confidential & Proprietary – Not for Distribution
• 50,000 Global Employees
• 30 Countries | 800 Offices
• Retail, Commercial, & Specialty
• 107 Years Old
• #3 P&C in U.S.
• #5 P&C Globally
• 75th on Fortune 100

3. #TechAtLiberty
Business Strategy
3Confidential & Proprietary – Not for Distribution
We intend to achieve top 3 global market position by 2025.
1. Opportunistic Growth 2. Innovation
3. Expense Management
We are committed to the belief that progress happens when people feel secure. At Liberty Mutual
Insurance we work hard every day to support our customers and our people, so they can protect
their families, build their businesses and invest in their futures.

4. #TechAtLiberty
Technology at Liberty
4Confidential & Proprietary – Not for Distribution
DEVOPS
++
+ • ~5,000 technology employees
• Customer-centric and value-based
prioritization is paramount
• Majority of teams using Agile +
DevOps
• Significant app and platform
transformations in flight
• ~30% workloads in the public cloud
• Reducing #Global DCs

5. #TechAtLiberty
End User Technology at Liberty
5Confidential & Proprietary – Not for Distribution
Devices & Platforms
ProliferationConsumer Experience
Expectations & Persona
Differentiation
Modern WorkplaceTech Evolution to
Cloud and *aaS
Zero Trust and CARTA
Visibility & Insight??

6. #TechAtLiberty
Why Nexthink?
6Confidential & Proprietary – Not for Distribution
Endpoint Monitoring &
Analytics Objective and
factual
Employee Engagement
Right time and
understand sentiment
Automation
Recommend, act and
verify

7. #TechAtLiberty
Key POV Outcomes
7Confidential & Proprietary – Not for Distribution
Performance AnalysisVisibility
Troubleshooting Application Health
Ability to see device issues in our
environment that we hadn’t been able to
prior
Determined device performance impact of
new agent
Fixed problems with core applications that
we weren’t aware of in the environment
Solving key business application issues
with real time visibility

8. #TechAtLiberty
Implementation Status
8Confidential & Proprietary – Not for Distribution
Environment Buildout
Collector Deployment
Use Case Development
Training Team
Project Status
Engine build out
Entities
Collector Package
Pilot collector

9. #TechAtLiberty
Next steps – Working in Agile
9Confidential & Proprietary – Not for Distribution
Enable OOTB
Dashboards
Custom
Dashboards
Define Top 10
Issues
Enterprise
Collector Roll
out
To Do In Progress Done
Engine Build
out
Defined
Entities
Collector
Packaged
Collector Pilot
Building Out
Use Cases
Additional
Backlog Items
Continued engagement
with professional
services for
environment standup
Oct 15 – start
engagement with
Managed Services to
learn and springboard
our ROI
Operationalize the
services and
continuously improve
end user experience