Contact a CIM representative today for a free assessment of your current customer service solutions and to see how nGenera’s customer service software can help.

1. Know Your ROI Before You Buy
Learn How to Save Costs and Improve Customer Service Before You Buy
THE BUSINESS PROBLEM solution based on your unique business
case, how to improve agent efficiency,
As overall revenue forecasts become more
and how to increase customer
challenging, the imperative of delivering
satisfaction scores.
excellent customer service is soaring in
priority for businesses. Every customer
HOW THE ASSESSMENT WORKS
service organization must use their
resources to either maintain a loyal Enter your contact information into
customer or establish a relationship with a the short form located here:
At the conclusion of a new prospect. Current systems and http://cim.ngenera.com/roi An
free, no-obligation knowledge resources may not be prepared nGenera CIM representative will
assessment of your for this intensive scrutiny. Increased contact you via phone within one
competition for budget with other deserving business day to briefly confirm your
customer service projects requires identification of information and better-understand
organization, you will continuous improvement plans in addition your customer service challenges.
know your return on to risk assessments.
A second follow-up call with an
investment before Many systems and procedures within nGenera CIM Expert Services
purchasing an customer service operations stay relatively Consultant will be conducted. The
nGenera CIM solution unchanged, especially if the people who purpose of the hour-long meeting is
first established the center are no longer to collect additional data about your
in addition to responsible for it. In today’s business customer service organization so that
understanding what environment, the triple-header goals of a detailed report with
steps you can take to improving efficiency, promoting accuracy, recommendations can be generated.
and delivering consistent quality are driving (All shared information will be kept
reduce costs, improve all performance metrics. As you manage private and secure.)
agent efficiency, and toward these objectives with the priority
increase customer attention focused on generating ROI, is Within three business days the Expert
there anything you have overlooked? Services Consultant will produce a
satisfaction scores. unique report outlining your business
THE NGENERA CIM SOLUTION problem, the ROI of potential
nGenera CIM implementations, and
nGenera CIM has made it easy to decrease
additional recommendations the
your risk in selecting a new customer
consultant can make to improve your
service implementation by offering a
customer service center.
complimentary assessment of your current
customer service operations. By the end of
Sign up soon for this valuable limited-
the assessment, you will know the
time offer!
projected ROI of selecting an nGenera CIM