1. Nhoel R. Adajar
B-21-10 D’ Pulze Condominium Suite
Cyberjaya, Selangor 63000 Malaysia
Residence: (+6013) 301-6681
Email: nhoel.adajar@hotmail.com
Objective: To establish a strong background in customer service and technical support, this
hopefully will lead to a greater career development in related fields. Natural ability to develop
relationships at all levels and possesses a strong focus on process and methodology to achieve
results.
Work Experience:
Lead Product Specialist / Trainer – Australia & New Zealand LENOVO REMOTE
DESKTOP SUPPORT
Present
• Handle escalation case via email and phone
• Delivered weekly and monthly reporting from Operation Management with action plan analysis
• Facilitated Situation Appraisal sessions following major incidents
• Managed high Priority Problems including facilitation of Problem Analysis sessions, Problem
reviews, Checkpoint meetings and Closure reviews
• Managed internal and partner service providers involvement in the investigation of Root Cause
of actual or potential Problems
• Create reports to update the company on the team's progress
• Proactively conduct trend analysis of current and emerging risks to service stability and promote
these into Problems
•Conducts computer training needs assessment by collecting information pertaining to work
procedures, work flow, and reports; understanding job-specific functions and tasks.
•Determines system utilization requirements by researching and testing systems.
•Designs computer training manuals by identifying and describing information needs; using
desktop publishing; submitting initial versions for review; revising and editing final copy.
•Maintains safe and healthy training environment by following organization standards and legal
regulations.
•Conducts training classes by presenting job-specific, company-specific, and generic software
applications and personal computer classes.
•Ensures operation of equipment by completing preventive maintenance requirements; following
manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining
equipment inventories; evaluating new equipment and techniques.
Team Leader - ASEAN LENOVO REMOTE DESKTOP SUPPORT
October 2012 – January 2014
• Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Communicate clear instructions to team members
• Listen to team members' feedback

2. • Monitor team members' participation to ensure the training they providing is being put into use,
and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress
• Distribute reports to the appropriate personnel
ASEAN LENOVO REMOTE DESKTOP SUPPORT
May 2008 – September 2012 Under ( Manpower Business Solutions )
Suites 20.01 Level 20 Center Point South, The Boulevard,
MidValley City Linkaran Syed Putra Kuala Lumpur 59200 Selangor
Duties:
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Motivating the team to achieve high standards and KPI targets.
• Handling new client enquiries and acting as the face of the business.
• Dealing with and resolving problems and issues which arise.
• Working with the sales and marketing team to drive sales forward.
• Mentoring and training up junior and new staff.
• Monitoring & reporting on standards & performance targets.
• Arranging & chairing weekly team meetings, focusing on targets & achievements.
• Implementing new initiatives.
• Involved in the recruitment of new staff.
• Praise team members and creates a positive working environment.
• Ensuring all administrative and IT records are entered and updated correctly.
• Providing prompt and accurate information on individual performance.
Microsoft Technical Support Representative
March 2006- May 2008
Microsoft Security
(PcSafety & Windows One care Anti-Virus )
Harte-Hanks Manila
4th
flr Market Market,
Forth Bonifacio Global City Taguig , Philippines
• Developed custom scripts and applications to audit security controls within Microsoft
environment.
• Inbound / outbound and E-mail support in removing virus.
• Assisted with audits of the network infrastructure, network and desktop firewalls, anti-
virus, anti-spam and other security related applications.
• Monitored current reports of computer viruses and recommended need to update virus
protection systems.
• Assisted in third-party security assessments.
• Maintained and contributed to the IT Security Policy.

3. Gateway Senior Technical Support
September 2004 – March 2006
Gateway Machine
Alorica Philippines Inc.
33F Wynsum Corporate Plaza, Emerald Ave.,
Ortigas Center, Pasig City 1605
• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components and drivers
• Installing software and application to user standards
• Configuring and troubleshooting desktops and laptops.
• Excellent troubleshooting skills in complex software and hardware problems.
• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory,
Power supply unit, Network card, Video graphics card, Hard disk controller card on PC
systems
• Troubleshooting of personal computers. On line Support to customers concerning their
computer problems
Achievements :
- 2004 Agent Profiler
Handles concerns/issues for the following job responsibilities
• Answers incoming customer inquiries promptly regarding technical issue for
their computer concern.
• Floor support for the team
• Coaching and product knowledge support.
• Provides support and guidance for the team, assisting in the achievement and
maintenance of the productivity targets.
• Remote access connection
Education:
Collegiate AMA Computer University 1998-2002
Maximina St., Villa Arca Subdivision,
Proj. 8, Quezon City
COURSE Computer Science (BSCS)
Intermediary Saint Jude Academy 1994-1998
Saint Jude St., Malinta, Valenzuela City
Elementary Saint Jude Academy 1988-1994
Saint Jude St., Malinta, Valenzuela City

4. SEMINAR ATTENDED AND TRAINING COURSES
2001 Microsoft Office User Specialist (MOUS)
AVR Room Computer Center
AMA Computer College
2003 Program Logic Formulation
Meralco Foundation Institute
Ortigas Avenue, Pasig City
2003 Enhanced Web Page Designing
In HTML and JavaScript
Meralco Foundation Institute
Ortigas Avenue, Pasig City
2003 Programming at C++
Meralco Foundation Institute
Ortigas Avenue, Pasig City
Special Skills and Abilities:
A highly motivated and ambitious individual able to give timely and accurate advice, guidance,
support and training to team members and individuals.
Possessing excellent management skills and having the ability to work with the minimum of
supervision whilst leading a team.
Having a proven ability to lead by example, consistently hit targets, improves best practices and
organizes time efficiently.
Now looking forward to a making a significant contribution as a team leader with a company that
offers a genuine opportunity for progression.