A high level overview of our Consulting methodology

1. The
Interoperability
Specialists
Energy &
Utilities
ENGAGE
DEFINE
ENVISION
COMMIT

2. How we work ELECTRALINK CONSULTING
USE THIS FOUR-STEP APPROACH
METHODOLOGY TO ENSURE SUCCESS
Our methodology is centred on how we 1. ENGAGE with the client and focus
earn the trust and confidence of our clients attention. Although we are experienced
which we see as the key factor in building at dealing with complex problems across
successful advisor / client relationships. multiple stakeholders, we understand
the need to ‘earn the right’ to define the
We are driven by our process and our problem. We engage in focused, active
deliverables, and committed to continuous listening so our clients have a real sense
improvement through both capturing and of being heard and understood.
applying best practices and responding to
valued client feedback. 2. DEFINE a common view of the problem
so that the process can move forward.
This allows us to provide clients with a wide We help our clients crystallize and clarify
range of effective services and innovative issues related to their key challenges
solutions through our role as trusted by formulating problem statements and
advisors at the heart of the utility industry. hypotheses around what is important
to them.
OUR TRACK RECORD 3. ENVISION together how the end result
could look. We examine expectations and
ElectraLink has a successful history of implications of alternate realities with our
applying our specialist skills in expanding clients to reach a mutual understanding
our service delivery portfolio. We have a of what they are seeking to achieve – and
reputation for delivering sector leading, what needs to be done to make it happen.
customer service excellence and building
strong, trusting relationships with our clients. 4. COMMIT jointly to the actions and
resources that will be needed to bring
ElectraLink is now established as a leading about the desired change. We address
service provider in the industry, consistently any initial inertia and help build the
commended by independent customer momentum, acting as an ongoing catalyst.
satisfaction surveys. Our consultants have This stage draws on the knowledge and
well over 10 years experience working at the trust levels developed by our advisors
heart of the UK Gas and Electricity Industry. during the each engagement.

3. Specialist knowledge
for your business needs
INDEPENDENT THOUGHT LEADERSHIP SMART METERING
The rollout of smart meters across the
ElectraLink provides a range of technology services as well as market
UK is widely expected to deliver a broad
governance and support services to companies in the UK utilities range of benefits to consumers, Suppliers
market. We have the unique position as an impartial service provider and Network Operators. ElectraLink has
and our impartiality is critical when providing our range of facilitation produced a White Paper to stimulate industry
and co-ordination services for business to business communities where debate by outlining the case for a range of
companies are actively competing with each other. common, industry scale functions, referred
to as the Smart Interoperability Portal™.
ADDRESSING INDUSTRY’S CONCERNS
ElectraLink is well placed to leverage existing relationships and networks
in an industry poised to respond to the UK Government’s ambitious
goals for smart metering. Through our workshops and industry events,
ElectraLink has brought clarity to the debate. We are very much focused
on making tangible progress towards supporting the ongoing objectives
of market participants in this high profile area.
DATA TRANSFER SERVICES
ElectraLink provides a range of data
transfer services utilising the Data Transfer
Network (DTN) platform; the most widely
used service being the Data Transfer
Service for the UK electricity market.
ElectraLink provides value added support
and consultancy services to both new entry
and established market participants looking
to customise or automate these services.
OUR PEOPLE
ElectraLink consultants provide clients with the opportunity to benefit
from the wealth of expertise that the organisation has developed in
market processes and data management. We rely on our people – their
talent, their commitment – to maintain and build on our success.
GOVERNANCE SUPPORT SERVICES
OUR VALUES
ElectraLink has considerable experience
of the development and implementation of
Working together to provide the best service we can for all our new industry bodies, codes and agreements
clients lies at the heart of our values and defines everything we do. and is able to offer advice, support and
Our core strength is the diversity of skills, knowledge and expertise best practice models as well as all of the
that our people bring to the business, combined with a shared other services necessary for efficient and
passion for doing a fantastic job. cost effective governance operations.

4. ENGAGE
DEFINE
ENVISION
COMMIT
ElectraLink was formed in
1998 to create and run the
Data Transfer Service (DTS) as
an independent interoperability
layer for the newly privatised
electricity retail market.
Owned by the UK’s Electricity
Distribution Network Operators
(DNO’s), it continues to build on
its success as an independent
interoperability specialist,
recognised for its customer
focus and service excellence.
For further information please contact:
Ian Rose
Business Development Director
ElectraLink Limited
Ground Floor
Grafton House
2 - 3 Golden Square
London
W1F 9HR
Telephone: 020 7432 3000