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Why consumers want to
       opt-in?




     September 2011
Agenda
• State of play
• Opted Out
• Ideas
On Device Research

              In The
 On Device              On Device
             Moment
 Answers                 Panels
             Research
Case Study – Male 25 to 34 – Becks Beer Encounters




                                                     Sunday 1st May, 17:07
  Bank Holiday Monday  2nd
                                                     With one other person
         May, 21:15
                                                      Encountered Poster
   With a group of people
                                                           Attracted
     Encountered Poster
Like drinking/buying a Becks




                               Wednesday 4tht May,
                                  13:45 + 13:53
                                    On Own
                               Encountered Poster
                                    Attracted
Research Methodology
Panel Recruited via:       Panel       Survey Completed
                       analysed and
                        selected for
                       each project
 • Partnerships with                   • Survey Completed
   Publishers                            On Device
 • Incentive                           • Device, OS,
   Promotions                            browser and
   (competitions,                        operator captured
   earn money, etc.)                     automatically.

                            SMS
                            Sent
Why consumers want to
       opt-in?




     September 2011
Its Useful!
        or Entertaining
 - 42% have received a useful or
entertaining text message from a
     company or organisation
Utilities and functional are providing the best SMS
                           marketing
•                          Travel, mobile operators and financial companies providing the most useful
                           or entertaining SMS messages from companies.
•                          Consumer data leans towards a lack of creativity in mobile messaging. A
                           huge opportunity!

                                  Which type of company or organisation provided you with that useful or entertaining
                                                                   text message?
                           25%        23%
                                                      19%
    % Mobile Media Users




                           20%
                                                                 16%
                           15%
                                                                            11%
                           10%                                                          9%
                                                                                                       7%
                           5%                                                                                        4%           4%

                           0%
                                 Travel (airline,    Mobile     Bank or    Website   Dentists or    Retail shop Newspaper or Entertainment
                                   train, etc)      Operator   Insurance              Doctor                     Magazine      / Cinema /
                                                                                                                                  Music

                                                                                                   Country: UK
                                                                                                   Date: September 2011
Half of males receive useful or entertaining SMS
                                        messages
•                          Males and older demographics are the most likely to be receiving messages
                           which are useful.
•                          Consumer data leans towards a lack of creativity in mobile messaging. A
                           huge opportunity!
                                   Have Received a Useful or Entertaining Text From a Company - By
                                                           Demographics
                           60%
                                  49%                                                                       48%
                           50%
    % Mobile Media Users




                                                                                              41%
                           40%                                             37%

                           30%                 28%


                           20%

                           10%

                           0%
                                  Male        Female                     Under 25            25 to 34      Over 35

                                                                                    Country: UK
                                                                                    Date: September 2011
78% have
 received text
     spam
- And 60% of these respondents
  were annoyed and now think
negatively about that company.
                 Country: UK
                 Date: September 2011
                 Base: n = 2299
38% of respondents don’t know how to opted out
                         of receiving text marketing
•                          Yet 83% know its possible to opt out.
•                          Females are also 15% more likely to be annoyed by text spam.
•                          There is a really issue for permission based marketing for females.
                                 Do you know how to Opt out?                   Don't Know How to Opt Out
                           70%                                           140
                                        63%                                                              128
                                                                         130
                           60%
                                                                         120
    % Mobile Media Users




                           50%
                                                                         110
                           40%                           38%




                                                                 Index
                                                                         100
                           30%
                                                                         90
                           20%                                                       86
                                                                         80

                           10%                                           70

                           0%                                            60
                                        Yes              No                         Male                Female

                                                                                 Country: UK
                                                                                 Date: September 2011
Be creative, opted out window?

•                          Communicate with consumers on their terms.
•                          Early adopters are 10% more likely to want an opt out window

                                 Would you like the option of a having a window when companies can send
                                                               you messages?
                           70%
                                                 61%
                           60%
    % Mobile Media Users




                           50%
                                                                                            39%
                           40%

                           30%

                           20%

                           10%

                           0%
                                                  Yes                                        No

                                                                                  Country: UK
                                                                                  Date: September 2011
Example mobile diary – On Device Research



         SMS message                   100%




               Opt-in                  25%



               Completed               100%
                Project
Free Report – Mobile Advertising and TV

                     •    Read it on: ondeviceresearch.com/blog

                                           Time of Day Mobile Media Interactions - Weekday
                    30%


                    25%


                    20%
% of Interactions




                    15%

                                                                                                    63%
                    10%


                    5%


                    0%
                           Early Morning    Morning            Midday         Afternoon             Evening   Late Evening
                                                 Mobile Media Usage     MM In Conjunction with TV
Thank You



                  Alistair Hill
             On Device Research
       alistair@ondeviceresearch.com
             +44 (0) 7931 518 232
Thank You



                  Alistair Hill
             On Device Research
       alistair@ondeviceresearch.com
             +44 (0) 7931 518 232
Thank You



                  Alistair Hill
             On Device Research
       alistair@ondeviceresearch.com
             +44 (0) 7931 518 232

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Pbm on deviceresearch_alistairhill

  • 1. Why consumers want to opt-in? September 2011
  • 2. Agenda • State of play • Opted Out • Ideas
  • 3. On Device Research In The On Device On Device Moment Answers Panels Research
  • 4. Case Study – Male 25 to 34 – Becks Beer Encounters Sunday 1st May, 17:07 Bank Holiday Monday 2nd With one other person May, 21:15 Encountered Poster With a group of people Attracted Encountered Poster Like drinking/buying a Becks Wednesday 4tht May, 13:45 + 13:53 On Own Encountered Poster Attracted
  • 5. Research Methodology Panel Recruited via: Panel Survey Completed analysed and selected for each project • Partnerships with • Survey Completed Publishers On Device • Incentive • Device, OS, Promotions browser and (competitions, operator captured earn money, etc.) automatically. SMS Sent
  • 6. Why consumers want to opt-in? September 2011
  • 7. Its Useful! or Entertaining - 42% have received a useful or entertaining text message from a company or organisation
  • 8. Utilities and functional are providing the best SMS marketing • Travel, mobile operators and financial companies providing the most useful or entertaining SMS messages from companies. • Consumer data leans towards a lack of creativity in mobile messaging. A huge opportunity! Which type of company or organisation provided you with that useful or entertaining text message? 25% 23% 19% % Mobile Media Users 20% 16% 15% 11% 10% 9% 7% 5% 4% 4% 0% Travel (airline, Mobile Bank or Website Dentists or Retail shop Newspaper or Entertainment train, etc) Operator Insurance Doctor Magazine / Cinema / Music Country: UK Date: September 2011
  • 9. Half of males receive useful or entertaining SMS messages • Males and older demographics are the most likely to be receiving messages which are useful. • Consumer data leans towards a lack of creativity in mobile messaging. A huge opportunity! Have Received a Useful or Entertaining Text From a Company - By Demographics 60% 49% 48% 50% % Mobile Media Users 41% 40% 37% 30% 28% 20% 10% 0% Male Female Under 25 25 to 34 Over 35 Country: UK Date: September 2011
  • 10. 78% have received text spam - And 60% of these respondents were annoyed and now think negatively about that company. Country: UK Date: September 2011 Base: n = 2299
  • 11. 38% of respondents don’t know how to opted out of receiving text marketing • Yet 83% know its possible to opt out. • Females are also 15% more likely to be annoyed by text spam. • There is a really issue for permission based marketing for females. Do you know how to Opt out? Don't Know How to Opt Out 70% 140 63% 128 130 60% 120 % Mobile Media Users 50% 110 40% 38% Index 100 30% 90 20% 86 80 10% 70 0% 60 Yes No Male Female Country: UK Date: September 2011
  • 12. Be creative, opted out window? • Communicate with consumers on their terms. • Early adopters are 10% more likely to want an opt out window Would you like the option of a having a window when companies can send you messages? 70% 61% 60% % Mobile Media Users 50% 39% 40% 30% 20% 10% 0% Yes No Country: UK Date: September 2011
  • 13. Example mobile diary – On Device Research SMS message 100% Opt-in 25% Completed 100% Project
  • 14. Free Report – Mobile Advertising and TV • Read it on: ondeviceresearch.com/blog Time of Day Mobile Media Interactions - Weekday 30% 25% 20% % of Interactions 15% 63% 10% 5% 0% Early Morning Morning Midday Afternoon Evening Late Evening Mobile Media Usage MM In Conjunction with TV
  • 15. Thank You Alistair Hill On Device Research alistair@ondeviceresearch.com +44 (0) 7931 518 232
  • 16. Thank You Alistair Hill On Device Research alistair@ondeviceresearch.com +44 (0) 7931 518 232
  • 17. Thank You Alistair Hill On Device Research alistair@ondeviceresearch.com +44 (0) 7931 518 232