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Microsoft Crm Analytics

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Nic Smith
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Nic Smith BI Solutions Marketing Microsoft Corporation
 
Executives Managers End-users USERS OBJECTIVES Tactical Strategic Business Scorecard Operational Analysis Embedded Guidance Analytic Needs Differ by Role and Objective
When Do I Need Analytics? Key Indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Helps each organization to achieve their objectives MARKETING SALES SERVICE
[object Object],[object Object],[object Object],[object Object],Full spectrum of business intelligence capabilities ranging including Excel, performance dashboards, ad hoc reporting, OLAP, predictive modeling, and data mining.
[object Object],[object Object],[object Object],[object Object],Full spectrum of business intelligence capabilities ranging including Excel, performance dashboards, ad hoc reporting, OLAP, predictive modeling, and data mining.
[object Object],[object Object],[object Object],[object Object],Full spectrum of business intelligence capabilities ranging including Excel, performance dashboards, ad hoc reporting, OLAP, predictive modeling, and data mining.
More Agility More Customer Loyalty Empower employees with customer metrics that guide employees to make decisions that will help build customer trust . More Revenue Prioritize marketing and sales initiatives in those that show the greatest return on investment. More Productivity Strategically align all customer-facing operations and empower employees from the top down to quickly adjust to changing environments . Eliminate learning curve issues while realizing fast adoption rates by delivering familiar applications that work the way your employees work.
 
 
 
 
 
“ ” The true value of Microsoft Dynamics is about how successful the tool can make employees in their jobs.” Greg Lush, Chief Information Officer, The Linc Group Microsoft Dynamics enables multinational service provider to optimize customer relationship management, and increase sales. ,[object Object]
The Magic Quadrant is copyrighted February, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Inc. “Gartner Magic Quadrant for Business Intelligence Platforms, 2008,” James Richardson et al., Feb. 1, 2008
 
Mainframe/ Departmental Systems END USER TOOLS AND PERFORMANCE MANAGEMENT APPLICATIONS BI PLATFORM (RDBMS, ETL, OLAP, Reporting) DELIVERY
What happened? Reporting, Consolidation What is happening? Scorecards and Dashboards Why did it happen? Analytics What will happen? Forecasting What do I want to happen? Planning, Budgeting
Microsoft Business Intelligence Vision and strategy ,[object Object],[object Object],[object Object]

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Microsoft Crm Analytics

  • 1. Nic Smith BI Solutions Marketing Microsoft Corporation
  • 2.  
  • 3. Executives Managers End-users USERS OBJECTIVES Tactical Strategic Business Scorecard Operational Analysis Embedded Guidance Analytic Needs Differ by Role and Objective
  • 4.
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  • 9. More Agility More Customer Loyalty Empower employees with customer metrics that guide employees to make decisions that will help build customer trust . More Revenue Prioritize marketing and sales initiatives in those that show the greatest return on investment. More Productivity Strategically align all customer-facing operations and empower employees from the top down to quickly adjust to changing environments . Eliminate learning curve issues while realizing fast adoption rates by delivering familiar applications that work the way your employees work.
  • 10.  
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  • 16. The Magic Quadrant is copyrighted February, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Inc. “Gartner Magic Quadrant for Business Intelligence Platforms, 2008,” James Richardson et al., Feb. 1, 2008
  • 17.  
  • 18. Mainframe/ Departmental Systems END USER TOOLS AND PERFORMANCE MANAGEMENT APPLICATIONS BI PLATFORM (RDBMS, ETL, OLAP, Reporting) DELIVERY
  • 19. What happened? Reporting, Consolidation What is happening? Scorecards and Dashboards Why did it happen? Analytics What will happen? Forecasting What do I want to happen? Planning, Budgeting
  • 20.

Notes de l'éditeur

  1. 06/06/09 07:36 © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.