1. Session 2 - Communication Skills Brainstorm What do you believe are the Characteristics and methods needed for Effective communications with your team

3. give all of your attention and express interest in the speaker

4. keep an open mind

5. indicate that you are listening eg. eye contact, nod head

6. listen to the main ideas

7. not get stuck on particular words or bad communication habits of the speaker

8. summarize what the person has said after they finish speaking to ensure you have the understood what has been said.Listening

9. Communication Skills ACTIVITY PUSH – PULL COMMUNICATIONS

10. Communication networks Social Family YOUR TEAM YOU at WORK Regulatory bodies Suppliers External advisors Customers / clients Team Leaders, officers, administrative staff, management Associates Acquaintances

12. Email

13. face to face meeting

14. net meetings

15. notice boards

16. Radio

20. Create consultative environment

21. Support consultation

22. Consultative process

23. Turn ideas into actions

24. Give feedback

25. Develop Trust and Confidence