Unit V Non-verbal communication, body language, kinetics, proxemics, para-language, NLP; Listening - principles of effective listening, Visual communication - use of AVAs, Technology and communication - Communicating digitally - Fax, Electronic mail, Teleconferencing, Video conferencing.

1. PREPARED BY
NIJAZ N

3. • Messages can be communicated through gestures and
touch, body language or posture, facial expression and eye
contact.
• The process of communication through sending and
receiving wordless cues between people.

4. • Facial expressions : happiness, sadness, anger, surprise, fear, and
disgust .
• Body movements and posture : how your perceptions of people are
affected by the way they sit, walk, stand up, or hold their head.
• Gestures : wave, point, beckon, and use our hands when we’re
arguing or speaking.
• Eye Contact : someone can communicate many things, including
interest, affection, hostility, or attraction.

5. • Touch : a weak handshake, a timid tap on the shoulder, a warm
bear hug, a reassuring slap on the back, a patronizing pat on the head,
or a controlling grip on your arm.
• Space : You can use physical space to communicate many
different nonverbal messages, including signals of intimacy and
affection, aggression or dominance.
• Voice:

6. • Is a form of mental and physical ability of human non-verbal
communication, consisting of body posture, gestures, facial
expressions, and eye movements.

7. • Is a component of meta-communication
• Refers to non-verbal elements of speech

8. • Facial expressions
• Tones of voice
• Gestures
• Eye contact
• Spatial arrangements
• Patterns of touch
• Expressive movements
• Silence

10. • Is the interpretation of body
language such as facial
expressions and gestures — or,
more formally, non-verbal
behavior related to movement,
either of any part of the body
or the body as a whole.

13. • Neuro-Linguistic Programming
describes the fundamental
dynamics between mind (neuro)
and language (linguistic) and how
their interplay affects our body
and behavior (programming).
• Created by Richard
Bandler and John
Grinder in California, USA in the
1970s

15. • Listening means attentiveness
and interest perceptible in the
posture as well as expressions.
• Communication cannot take place
until and unless a message is
heard and retained thoroughly
and positively by the
receivers/listeners.

16. 1. Discover your interests’ field.
2. Grasp and understand the matter/content.
3. Remain calm. Do not loose your temper. Anger hampers and inhibits
communication. Angry people jam their minds to the words of others.
4. Be open to accept new ideas and information.
5. Jot down and take a note of important points.
6. Work upon listening. Analyze and evaluate the speech in spare time.
7. Rephrase and summarize the speaker’s ideas.
8. Keep on asking questions. This demonstrates that how well you understand
the speaker’s ideas and also that you are listening.
9. Avoid distractions.
10. “Step into the shoes of others”, i.e., put yourself in the position of the speaker
and observe things from his view point. This will help creating an atmosphere
of mutual understanding and improve the exchange of ideas in communication
process.

18. • Communication through visual
aid .
• A skillful combination of text and
pictures .
• Explores the idea that a visual
message accompanying text has
a greater power to inform,
educate, or persuade a person or
audience

19. • Slide Presentations
• Memos
• Videos.
• Displays

21. • Effective digital communication
is the ability to create persuasive
communications in different
media, be it websites, video,
audio, text, or
animated multimedia.
• telephone or video meeting
between two or more individuals

22. • Telephone or video meeting
between two or more
individuals.
• The telecommunications system
may support the teleconference
by providing one or more of the
following: audio, video,
and/or data services by one or
more means, such
as telephone, computer, internet
etc.

23. Advantages & Disadvantages
• reaches a larger population
• geographical barriers
diminished
• saves time and travel costs
• convenient and efficient
• staffing necessary
• learning time to adapt to
technology
• technology may be
expensive
• diminishes personal touch
• hearing issues

24. • Videoconferencing is the conduct of
a videoconference by a set
of telecommunication technologies
which allow two or more locations
to communicate by simultaneous
two-way video and audio
transmissions.