This document discusses various types of business letters and their structure, purpose, and principles. It covers letter formats like sales, complaint, adjustment, and collection letters. It also describes the common sections of a business letter like the heading, date, inside address, salutation, message, complementary close, and signature block. Additional elements like the addressee notation and subject line are also explained. Finally, it briefly mentions other types of professional writing like reports, proposals, technical documents, research papers, job applications, and official correspondence.

1. Writing Skills -- n IKHIL j OSHI [email_address] [email_address] www.nikhiljoshi2007.blogspot.com www.gcet-languageclub.blogspot.com www.communicationandresearchskills.blogspot.com

2. Letter Writing - Sales Letter - Complaint Letter - Adjustment Letter - Order Letter - Collection Letter - Enquiry Letter - Persuading & Denial Letters - Quotation Letters - Interview Letter - Reference Letter

3. Business Letters Significance: -assist in sustaining business relationship -to convey complex information -serve as permanent record -to reach a large and geographically diverse audience

4. Business Letters Purposes -to inform -to congratulate -to enquire -to order -to request to collect dues -to complain -to make an adjustment -to sale a product, service or scheme

5. Business Letters Structure -Heading -Date -Inside address -Salutation -Message -Complementary close -signature block

6. Business Letters Structure Additional Elements -Addressee notation -Attention line -Subject line -Reference initial -Enclosure notation -Copy notation -Mailing notation -Postscript

7. Business Letters Layout -Block layout (everything left sided) -Modified block layout (Writer’s address & signature block on right side, rest on left) -Semi-block layout (Writer’s address & signature block on right side, rest on left and message having more margin on left) -Simplified layout (omits salutation and complementary close & subject line in capital)

8. Business Letters Principles - ‘You’ attitude - Clear & concise -Correct & complete - Emphasize positive -Courteous & considerate -Attention-Interest-Desire-Action

9. Official Correspondence - Circulars - Memos - Proposals - Reports - Notices - Minutes - Acknowledgement

10. Technical Writing - Technical proposals - Technical descriptions

11. Research Writing - Research proposal - Research paper -Dissertation -Thesis - Referencing - Bibliography

12. Job Application - Application letter - Resume - Curriculum Vitae - Bio data & E-mail

13. T h a n k y o u … -- n IKHIL j OSHI [email_address] [email_address] www.nikhiljoshi.co.in www.nikhiljoshi2007.blogspot.com www.gcet-languageclub.blogspot.com www.communicationandresearchskills.blogspot.com Steps of efforts lead towards the door of success followed by a huge smile on your face.